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PointsBet

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PointsBet Australia is an Australian-founded online bookmaker that provides 24/7 customer support to help customers manage account issues, payments, verification, technical problems, and general questions about how the platform works. Support is available through live chat, phone, and email, with a self-service Help Centre for common tasks and answers.

Because PointsBet is a digital wagering service (not a retail store), customer support typically focuses on account security, transaction processing, and ensuring bets are settled according to published rules. If something isn’t resolved through first contact, PointsBet also has a complaint escalation path, and customers can take unresolved disputes to the Northern Territory regulator where appropriate.

Customers most often raise issues in the following areas:

• Bet settlement delays or perceived errors: Some customers report slower settlement times than expected, especially around busy events, and occasionally believe a market was settled incorrectly.
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• Deposits and withdrawals: Some customers report missing deposits (funds leaving their bank but not appearing in their balance right away) or withdrawals taking longer than expected due to processing checks.
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• Verification (ID checks): Some customers experience delays or extra requests for documents before withdrawals can be completed.
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• Promotions and bonus eligibility: Some customers report being excluded from promotions or not receiving an expected bonus, and want clearer explanations or a review.
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• App or website glitches: Customers sometimes report app crashes, login issues, or bet slip problems during peak betting periods.
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• Account restrictions: Some customers report account limits or restrictions and want clarity on the reason and next steps.

PointsBet offers multiple official support channels:

• Live chat (24/7): Available through the PointsBet website and app. This is usually the fastest way to resolve urgent issues in real time.
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• Phone support (24/7):
  
  • Customer service: 13 72 38 (13 PBET)
  • Live betting phone line: 1800 725 483 (1800 PB LIVE)
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• Email support: You can email customer support at support@pointsbet.com.
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• Help Centre / submit a request: If you prefer self-service or want to lodge a written support ticket, you can use the Support Centre and submit a request online.

Tip: For account-specific help, be ready to confirm basic details for security, especially for withdrawals, verification, or account access issues.

Refunds (void bets)

In betting, a “refund” usually means a bet is voided and the stake is returned (for example, if an event is cancelled or cannot be settled under the rules). Void outcomes depend on the sport and market rules published by PointsBet.

Cancellations (changing bets)

Once a bet is confirmed, it generally cannot be cancelled or changed. Some bets may offer a Cash Out feature, which can allow an early settlement at a quoted value (availability and pricing vary).

Deposits, withdrawals, and verification

Withdrawals may be held until identity verification checks are completed. If a deposit or withdrawal doesn’t appear as expected, PointsBet support will typically request transaction details so they can investigate.

Complaints and dispute resolution

PointsBet provides an internal complaints process and escalation pathway. If a dispute can’t be resolved directly with PointsBet, customers may be able to refer the matter to the Northern Territory regulator through the NT Government complaint process.

Responsible gambling tools

PointsBet provides tools to help customers stay in control, including setting limits, taking a break, and self-excluding. If gambling is affecting you or someone you know, it’s important to reach out for support.