How to file a complaint and get quick results from

Origin Energy

Here’s how to lodge a complaint with Origin Energy for electricity, gas, LPG, or broadband:

• 📞 Phone (Fastest):
  
  
  • Electricity/Gas: Call 13 24 61 (Mon–Fri, 8am–6pm AEST)
    
    
  • Broadband: Call 1300 980 711 (7 days, 8am–11pm AEST)
    
    
• 💻 Online Complaint Form:
  Use Origin’s General Enquiry Form to submit a complaint in writing. Choose your service type (energy, broadband, etc.) and provide full details.
  
  
• ✉️ Email (Broadband only):
  Send broadband complaints to feedback@originbroadband.com.au (include your account number and issue summary).
  
  
• 📬 Mail:
  
  
  • Energy: GPO Box 1199, Adelaide SA 5001
    
    
  • Broadband: PO Box 5217, Melbourne VIC 3001
    (Address to “Complaint Manager” for clarity.)
    
    
• 📱 Social Media:
  Not official, but Origin’s team does respond to polite messages via Twitter or Facebook.
  
  

✅ Tip: Include your account number, contact details, issue description, and what resolution you’re seeking.

Here’s what happens after you file your complaint:

• 🧾 Acknowledgement:
  Origin responds within 5 business days (faster for phone complaints). You’ll get a case reference for tracking.
  
  
• 📊 Logged & Reviewed:
  Your issue is recorded in their system and assigned to a resolution rep. Frontline staff aim to resolve on first contact.
  
  
• 📈 Escalation:
  If unresolved, it goes to a Team Leader or Complaint Resolution Team. You can request this at any time.
  
  
• ⏱ Timeframes:
  
  • Aim: resolve within 10 business days
  • Longer cases: Origin will notify you of delays and provide updates.
    
    
• 📢 Communication:
  Origin promises fair, courteous handling with regular updates. You’ll always know what’s happening.
  
  
• ✔️ Resolution Examples:
  
  
  • Billing corrections or credits
    
    
  • Technician dispatch or service restoration
    
    
  • Apology + goodwill gesture
    
    
  • Explanation + commitment to improve
    
    

If you’re not satisfied, you can escalate externally (details below).

Frequent complaints from Origin customers include:

• 💸 Billing errors & high final bills
  
  
• 🧾 Confusing rates or expired discounts
  
  
• 📞 Customer service delays or poor follow-through
  
  
• 📡 Broadband outages or slow speeds
  
  
• 🔌 Power outages & meter issues
  
  
• 🌞 Solar feed-in tariff disputes or delayed installs
  
  
• 🚛 LPG delivery issues (missed refills, overcharges)
  
  
• 🏠 Moving house connection problems
  
  
• 📉 Hardship support lacking
  
  
• 🧮 Estimated meter reads leading to “catch-up” bills

Most issues are fixed once flagged, especially if you clearly explain the problem.