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Origin Energy
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Edited by:
Ajust Content Team
Last updated:
August 12, 2025
AI-sourced. Human-edited. Made clear for you.

How to submit a complaint with
Origin Energy
 

Here’s how to lodge a complaint with Origin Energy for electricity, gas, LPG, or broadband:

  • 📞 Phone (Fastest):

    • Electricity/Gas: Call 13 24 61 (Mon–Fri, 8am–6pm AEST)

    • Broadband: Call 1300 980 711 (7 days, 8am–11pm AEST)

  • 💻 Online Complaint Form:
    Use Origin’s General Enquiry Form to submit a complaint in writing. Choose your service type (energy, broadband, etc.) and provide full details.

  • ✉️ Email (Broadband only):
    Send broadband complaints to feedback@originbroadband.com.au (include your account number and issue summary).

  • 📬 Mail:

    • Energy: GPO Box 1199, Adelaide SA 5001

    • Broadband: PO Box 5217, Melbourne VIC 3001
      (Address to “Complaint Manager” for clarity.)

  • 📱 Social Media:
    Not official, but Origin’s team does respond to polite messages via Twitter or Facebook.

✅ Tip: Include your account number, contact details, issue description, and what resolution you’re seeking.

What happens after you submit a complaint to Origin Energy?

Here’s what happens after you file your complaint:

  • 🧾 Acknowledgement:
    Origin responds within 5 business days (faster for phone complaints). You’ll get a case reference for tracking.

  • 📊 Logged & Reviewed:
    Your issue is recorded in their system and assigned to a resolution rep. Frontline staff aim to resolve on first contact.

  • 📈 Escalation:
    If unresolved, it goes to a Team Leader or Complaint Resolution Team. You can request this at any time.

  • ⏱ Timeframes:
    • Aim: resolve within 10 business days
    • Longer cases: Origin will notify you of delays and provide updates.

  • 📢 Communication:
    Origin promises fair, courteous handling with regular updates. You’ll always know what’s happening.

  • ✔️ Resolution Examples:

    • Billing corrections or credits

    • Technician dispatch or service restoration

    • Apology + goodwill gesture

    • Explanation + commitment to improve

If you’re not satisfied, you can escalate externally (details below).

Common complaints against
Origin Energy

Frequent complaints from Origin customers include:

  • 💸 Billing errors & high final bills

  • 🧾 Confusing rates or expired discounts

  • 📞 Customer service delays or poor follow-through

  • 📡 Broadband outages or slow speeds

  • 🔌 Power outages & meter issues

  • 🌞 Solar feed-in tariff disputes or delayed installs

  • 🚛 LPG delivery issues (missed refills, overcharges)

  • 🏠 Moving house connection problems

  • 📉 Hardship support lacking

  • 🧮 Estimated meter reads leading to “catch-up” bills

Most issues are fixed once flagged, especially if you clearly explain the problem.

Complaints submitted through Ajust

I paid over $1600 across the year to Origin and still got told I owed hundreds more-without ever receiving a bill. No emails, no letters, just a sudden phone call demanding more money. I don’t know how that’s allowed. - Katrina

Origin installed our solar, but we waited months for the smart meter. Every call was a new excuse or false promise. I’ve lost count of the hours wasted. It’s impacted my mental health and made me regret the entire system. - Jon

I was overcharged for years and didn’t even realise until I looked closer. Origin’s bills never matched my usage, and I felt completely let down. I’ve asked for a full review, but the damage to my trust is already done. - James

I’ve been trying to get my refund from Origin for weeks, despite doing everything they asked. After promises and multiple emails, I still haven’t seen the money. It shouldn’t be this hard to get your own money back. - Leanne

How other consumers
Origin Energy
 complaints got resolved

1. LPG Delivery Charged After Cancellation

  • Issue: Customer cancelled LPG but was billed $300.

  • Fix: Origin waived charges after formal complaint and public review.

2. Solar Tariff Underpaid

  • Issue: Customer not receiving promised Solar Boost rate.

  • Fix: Origin corrected meter config, back-paid $ and offered $50 credit.

4. High Final Bill After Moving Out

  • Issue: Final electricity bill was based on a wrong estimated read.

  • Fix: Recalculated using actual read. Bill reduced and late fees waived.

How to escalate a complaint with Origin Energy

Not satisfied? Here’s how to escalate:

  1. 🔁 Internal Escalation
    • Ask for a Team Leader or Complaint Resolution Manager.

    • Explain why you’re dissatisfied and request a review.

  2. ⚡ Energy & Water Ombudsman (for electricity/gas/LPG)
    • Free, independent service available in all states:

  3. 🌐 Telecommunications Industry Ombudsman (for broadband)
  4. 🔍 Report to Regulators (for systemic issues)

  5. ⚖️ Small Claims or Consumer Affairs
    • Use if the Ombudsman process fails or you seek legal remedy.

💡 Ombudsman processes are free and effective. Origin must respond.

Regulatory & Ombudsman Information for Origin Energy

💡 Energy Complaints:

State Energy Ombudsman Contacts:

🌐 Broadband Complaints:

📣 Other Regulatory Bodies:

These bodies are your allies if things aren’t resolved.

Official Origin Energy Complaint Resources & Links

Use these to get fast, official support and lodge any complaint easily.

‍

Origin Energy
Complaints FAQs

How do I lodge a complaint with Origin Energy for electricity or broadband?

You can complain to Origin Energy by phone, online, email, or mail depending on your service. For energy issues, call 13 24 61; for broadband, call 1300 980 711. You can also submit a complaint via Origin’s online form or email broadband issues to feedback@originbroadband.com.au. For postal complaints, address it to “Complaint Manager” and send it to the relevant PO box. Always include your account number, a summary of the issue, and your desired resolution.

What happens after I file a complaint with Origin Energy?

After you submit a complaint, Origin acknowledges it within 5 business days and logs it for review. A representative will try to resolve your issue, often on the first contact. If not resolved, it may escalate to a Team Leader or Complaints team. Origin aims to resolve most cases within 10 business days and will notify you if it takes longer. You’ll receive regular updates until the issue is resolved.

What are the most common complaints customers have about Origin Energy?

The most frequent complaints include billing errors, broadband or power outages, solar feed-in disputes, expired discounts, poor customer service, and hardship support gaps. Many consumers also report overcharging, missed LPG deliveries, and confusing estimated bills. Most issues are resolved once clearly flagged, especially when you provide full context and documentation.

How can I escalate my Origin Energy complaint if I'm still not satisfied?

You can escalate your complaint internally by asking for a Team Leader or the Complaint Resolution Team. If unresolved, take it to an external ombudsman: EWON (NSW), EWOV (VIC), EWOQ (QLD), or TIO (for broadband). These are free, independent services that compel Origin to respond. For ongoing issues, regulators like the AER or ACCC can also help.

You’ve done your part, now it’s time to hold
Origin Energy
accountable.

Take the final step and submit a complaint that gets seen and responded to.

File your complaint now