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Edited by:
Ajust Content Team
Last updated:
February 13, 2026
AI-sourced. Human-edited. Something out of date? Let us know.

How to submit a complaint with
McDonald's
 

In-store (fastest for on-the-spot fixes)
If something’s wrong with your order, politely ask to speak with the restaurant manager before you leave. Managers can usually replace missing items, remake cold food, or correct charges immediately.

Phone support (after you’ve left)

  • McDonald’s Australia Customer Service: 02 9875 7100(Mon–Fri 8:00am–5:30pm, Sat–Sun 9:00am–6:00pm)
  • McDelivery support (24/7): 1800 865 214Have your receipt, order number, store location, date and time ready.

Online feedback form (written record)
Use the official feedback form via the Contact Us / Give Feedback section on McDonald’s Australia’s website. This is ideal if you want everything documented.

Email (attach photos or receipts)
Email mcfeedback@au.mcd.com with your order details, what went wrong, and the outcome you want (refund, replacement, voucher).

Mobile app (MyMacca’s)
If you ordered via the app, submit feedback in-app (More → Help/Contact). App orders often auto-attach order details, which speeds things up.

Tip: Be clear and calm. Include store location, date/time, order number, and a short list of what was wrong. State what would resolve it for you.

What happens after you submit a complaint to McDonald's?

Acknowledgement
McDonald’s typically confirms receipt of your feedback and lets you know it’s being reviewed - often within a couple of business days.

Internal review
Your complaint is logged with Customer Service. If it’s store-specific, details are shared with the franchisee or restaurant manager to investigate.

Timelines
There’s no fixed public SLA, but many customers receive a response or resolution within a few days. If it’s more complex, allow a little longer and follow up if you haven’t heard back in about a week.

Outcomes you can expect
Common resolutions include an apology, refund, replacement meal, or vouchers/coupons as a goodwill gesture. Where patterns are identified, McDonald’s may retrain staff or fix process issues.

Common complaints against
McDonald's

  • Incorrect orders or missing items (drive-thru, takeaway, delivery)
  • Food quality issues (cold, stale, poorly prepared items)
  • Customer service problems (rude or dismissive interactions)
  • Long wait times (in-store, drive-thru, delivery delays)
  • App and digital ordering issues (charges without orders, rewards glitches)
  • Cleanliness or out-of-stock items at specific restaurants

McDonald's
 complaints submitted through Ajust

How other consumers
McDonald's
 complaints got resolved

Wrong order with missing items: A customer lodged an online complaint with receipt details and a clear list of missing items. McDonald’s responded with an apology and mailed meal vouchers, which the customer accepted.

Cold food and an unsatisfactory in-store response: After escalation via the feedback form, the customer received a written apology, a refund for the meal, and confirmation the store would address food quality standards.

Delivery order missing items and arriving cold: The customer contacted both McDelivery and McDonald’s by email with photos. McDonald’s arranged a refund for missing items and issued a promo code for a future order.

How to escalate a complaint with McDonald's

1) Ask for a higher authority in-store
If a staff member can’t help, request the Restaurant Manager or franchise owner to review the issue.

2) Escalate to corporate customer service
If the store response wasn’t satisfactory, submit the online form or email mcfeedback@au.mcd.com, referencing any earlier contact and your order details.

3) Follow up if delayed
If you haven’t heard back after about a week, reply to the confirmation email or call 02 9875 7100 with your case details.

4) Use specialist channels

  • McDelivery: 1800 865 214 (24/7)
  • App issues: in-app Help or email with screenshots

Regulatory & Ombudsman Information for McDonald's

Australian Consumer Law (ACL) & ACCC
If McDonald’s won’t resolve an issue you’re entitled to under ACL (e.g., charged for items not provided), you can report the issue to the ACCC. The ACCC doesn’t resolve individual disputes but monitors systemic issues.

State consumer protection agencies
You can contact your state’s Fair Trading / Consumer Affairs office for advice or mediation if internal resolution fails.

Food safety concerns
For serious hygiene or safety issues, contact your local council or state food authority.

Official McDonald's Complaint Resources & Links

McDonald's
Complaints FAQs

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McDonald's
accountable.

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