Need to contact

McDonald's

and make sure they reply?

McDonald’s Australia (“Macca’s”) offers a few quick ways to get help, depending on what went wrong. For most issues, the main pathway is the online Contact Us form through the McDonald’s website or the Help Centre. If your problem is with a McDelivery order placed through the MyMacca’s app, there’s a dedicated 24/7 McDelivery Customer Service line that can help with missing items, incorrect orders, and cancellations.

If you’re in-restaurant (or just left), your fastest fix is usually speaking to the manager on duty. Most stores can resolve common issues immediately by replacing items, correcting an order, or offering a refund/credit on the spot.

Overall, customer experiences can be mixed (especially store-to-store), but McDonald’s has established support processes designed to handle a high volume of feedback and order issues - especially when you provide clear details like location, time, and your order/receipt information.

McDonald’s customers commonly report:

• Incorrect or incomplete orders (missing items, wrong burgers, missing sauces, drive-thru bag errors)
• Food quality issues (cold fries, stale items, drinks made incorrectly, inconsistent freshness)
• Slow service or long wait times at certain locations, even when the restaurant doesn’t seem busy
• Store cleanliness concerns at a small number of restaurants
• Rude or unhelpful staff interactions, or feeling like no one “owned” the problem in the moment
• App or kiosk glitches (order errors, payment issues, pickup confusion)
• Refund friction, especially when an issue wasn’t reported quickly or when the order involves delivery/third-party apps
• Out-of-stock items (ice cream machine, limited-time promos, popular menu items)

A lot of this comes down to individual store performance, so the best outcomes usually happen when you raise the issue immediately and keep your details handy.

1) Online Contact Form (best for most issues)

If you’re not in-store anymore, the easiest official option is the McDonald’s Australia Contact Us form. Share:

• store suburb/location
• date + time
• order number (if you have it) or receipt details
• what went wrong and what outcome you’re seeking (replacement, refund, credit)

2) Phone (McDelivery orders via MyMacca’s app)

If you placed a McDelivery order through the MyMacca’s app, call the McDelivery Customer Service line (24/7): 1800 865 214.

If you ordered through Uber Eats / DoorDash / Menulog: you’ll usually need to request refunds/cancellations through that delivery app’s support first, because they control the order and payment flow.

3) In-store (fastest when you’re still there)

For wrong items, missing food, or quality issues:

• ask to speak to the manager on duty
• show your receipt/order screen if available
  Most stores can fix it immediately.

4) Help Centre (quick answers, app help, common questions)

The Help Centre is good for FAQs about the MyMacca’s app, delivery, promos, and general support.

5) Social media (good for getting directed quickly)

You can message McDonald’s Australia on their official channels for general support direction. Avoid sharing personal details publicly. Support will typically move it to DM or ask you to use official forms.

Tip: Keep screenshots, receipts, and order confirmations. The more specific you are, the faster support can help.

Refunds (missing items, incorrect orders, quality problems)

McDonald’s generally remedies legitimate issues with a replacement, refund, or credit, depending on the situation and how the order was placed. Reporting the issue promptly (and having proof like a receipt or order confirmation) helps.

If an item you paid for is unavailable, the restaurant will typically offer a substitute or a refund for that item.

Returns

Because it’s food, returns are usually not accepted. But reporting the issue may result in a remedy (remake/refund/credit).

Cancellations

• McDelivery via MyMacca’s app: call the 24/7 McDelivery line (1800 865 214) as soon as possible. If preparation/dispatch has already started, cancellation may not always be possible.
• Third-party delivery apps: cancellations and refunds usually need to be handled in that app.

Price match

McDonald’s does not price match competitors, and prices can vary by location and delivery vs in-store.

Warranty

No traditional warranty applies to food, but customer guarantees still apply. If something is wrong (quality, wrong item, missing item), the expected outcome is a remedy like a remake or refund/credit.

Delivery (“shipping”)

There’s no shipping policy like retail. Delivery issues are handled through McDelivery support (for MyMacca’s app orders) or through the third-party delivery platform you used.