Had an issue with

Liquorland

? Get a real response.

You can submit a Liquorland complaint using the method that best fits your situation. For urgent issues, calling is usually the fastest option.

• Phone hotline: Call Liquorland Customer Care on 1300 300 640. Lines are available Monday to Friday from 8:30am to 9:00pm, Saturday from 9:00am to 9:00pm, and Sunday from 10:00am to 8:00pm (AEST). Have your order number, receipt, or store location ready. Ask for a complaint reference number.
• In-store: If the issue relates to a store purchase or service, speak directly with the store manager. Bringing the product and receipt often allows staff to arrange a refund or exchange immediately.
• Online form (written): Liquorland does not publish a dedicated complaints email. If you want to submit feedback in writing, use the Coles Group online contact form and clearly state that your complaint is about Liquorland so it is routed correctly.
• Postal mail: For formal complaints, write to Liquorland at PO Box 480, Glen Iris VIC 3146. Include dates, store details, product or order information, and your contact details.

Whichever channel you use, be clear and factual. Keep a note of dates, times, and names of staff you speak with so you can follow up if needed.

After your complaint is lodged, Liquorland should acknowledge it and begin reviewing the issue. If you contact them by phone, acknowledgment may happen during the call. For written complaints, you may receive a follow-up by phone or email confirming the case is logged.

Liquorland will investigate the complaint by:

• Reviewing order records, delivery logs, or payment details
• Contacting the store involved for in-store issues
• Liaising with couriers or suppliers if delivery or product quality is involved

Simple issues, such as incorrect items or store-level problems, may be resolved quickly with a refund or replacement. More complex complaints that require investigation can take longer. Liquorland aims to provide a full response within 30 calendar days in most cases.

Once a decision is made, Liquorland will inform you of the outcome. This may include a refund, replacement, store credit, apology, or explanation. If you are not satisfied with the response, you can ask for the complaint to be reviewed further.

Certain issues appear more often in Liquorland complaints. If your concern fits one of these, naming it clearly can help speed things up.

• Online ordering and delivery issues: Late deliveries, missing orders, or orders marked delivered but not received.
• Refund delays: Long waits for refunds after cancelled or partially fulfilled online orders, especially when orders are split into multiple shipments.
• Product availability and pricing: Items shown as in stock but later cancelled, price discrepancies, or advertised specials not honoured.
• Customer service experiences: Unhelpful or dismissive responses, scripted replies, or poor in-store interactions.
• Product quality: Expired or near-expiry stock, damaged items, or products that do not match their description.

Providing order numbers, receipts, and clear expectations helps Liquorland understand what went wrong and what resolution you want.