Need to contact

Liquorland

and make sure they reply?

Liquorland is one of Australia’s largest liquor store chains, with 800+ locations nationwide and the backing of the Coles Group. That combo means you typically get big-retailer support (clear policies, central customer care) with a local store feel (helpful staff, quick in-person fixes).

Support is available via a dedicated phone helpline, in-store assistance, and Liquorland’s website contact information. Many customers rate in-store service positively. Staff are often described as friendly, knowledgeable, and genuinely helpful for product questions or quick fixes.

Liquorland has also introduced a Price Match Promise (in-store) to strengthen value and customer confidence.

Overall, Liquorland customer service is designed to be approachable and practical, especially for refunds, delivery issues, and pricing queries.

Like most large retailers, Liquorland’s complaints tend to cluster around a few repeat themes, especially tied to online orders:

• Delivery delays and express delivery problems: A common frustration is online orders arriving late, not arriving within the “express” window, or being cancelled due to courier issues. Customers often report that the most annoying part is lack of proactive updates, finding out only after they chase it.
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• Online ordering glitches and Click & Collect issues: Some shoppers mention website errors or Click & Collect orders not processing correctly, leading to wasted trips or needing a refund.
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• Refund follow-ups after failed orders: Refunds are often issued, but customers sometimes say they had to follow up more than once to get it sorted, especially after delivery cancellations.
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• Stock and pricing frustrations: A smaller set of issues includes advertised specials not being in stock, or pricing concerns at certain stores (including perceptions of price increases).

Overall, in-store experiences are generally reviewed more positively than online delivery experiences. If you’re ordering for something time-sensitive, it can help to build in a buffer, or choose Click & Collect/in-store purchase when possible.

Liquorland support is set up to get you to a resolution fast- especially for online orders, refunds, and store queries:

1. Phone support (Customer Care): 1300 300 640Liquorland’s main customer service line can help with online orders, refunds, delivery issues, product questions, and store info. Hours are typically:
   
   • Mon–Fri: 8:30am–9pm (AEST)
   • Sat: 9am–9pm (AEST)
   • Sun: 10am–8pm (AEST)
     Tip: Have your order number (online) or receipt (in-store) ready.
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2. In-store assistance (your local Liquorland):
   For quick questions (product help, availability, straightforward exchanges for damaged items), your nearest Liquorland store can often help immediately. If the issue is tied to an online order, store staff may still help guide you - especially if you bring your invoice.
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3. Online Contact Us page:
   Liquorland’s website Contact Us page confirms the latest phone details and postal address. While there’s no widely published customer support email or live chat, the website is the best place to verify current info.
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4. Mail (formal feedback):
   Liquorland, PO Box 480, Glen Iris VIC 3146Best for non-urgent matters. If you need the fastest outcome (refunds/delivery problems), the 1300 number is usually the quickest route.

Pro tip: Note the date/time you called and the name of the agent (if provided). If you need to follow up, that saves a lot of back-and-forth.

Liquorland’s key customer policies focus on fair outcomes, especially when something goes wrong:

• Refunds & returns (Australian Consumer Law):
  If an item is faulty, damaged, or not as described, you’re entitled to a remedy (refund or replacement). Liquorland generally supports returns/refunds with proof of purchase (receipt or online tax invoice). For online purchases, returning to a store with your invoice is often the fastest fix, and customer service may also be able to arrange a pickup in some cases.
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• Change-of-mind returns (limited / discretionary):
  Change-of-mind returns aren’t guaranteed (and alcohol products have extra constraints), but stores may help at their discretion if the item is unopened and resellable. Keep expectations realistic and bring proof of purchase.
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• Order cancellations (online orders):
  If you need to cancel or modify an online order, call 1300 300 640 as soon as possible. If the order is already processing or out for delivery, cancellation may not be possible - meaning the next best option can be delivery refusal/return (as advised by support). No cancellation fee is noted, but timing matters.
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• Price Match Promise (in-store):
  Liquorland will match a competitor’s lower price on an identical item in-store when conditions are met. Typical requirements include: same product, competitor has it in stock, proof of price (catalogue or website), and exclusions for online-only deals, clearance/liquidation, and trade sales. Local proximity rules may apply (e.g., within a set radius).
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• Delivery and ID checks:
  Liquorland offers standard and express delivery options for eligible locations. Delivery requires an 18+ recipient to be present with valid ID. If no eligible person is available or ID can’t be verified, the delivery may be returned/cancelled and you’ll need to contact Liquorland for next steps.
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• Pricing errors:
  If something scans higher than advertised, staff will generally honour the lower advertised price when you flag it (standard retail practice). Keep the catalogue/shelf label info handy if possible.