Had an issue with LDV Automotive? Get a real response.
How to submit a complaint with LDV Automotive
LDV complaints should usually start with the dealer or authorised service centre, but the strongest complaints quickly move into a written record with LDV Australia as well. That matters most for rust, corrosion, repeat faults, and long repair delays.
LDV Contact Form or Customer Service
- Use the LDV contact page or call 1800 716 894 if you need to raise a complaint with LDV Australia directly.
- Include your VIN, registration, dealer, service history, and the exact fault or complaint issue from the outset.
Dealer or Service Centre First
- The LDV warranty page says repairs during warranty should generally begin with an authorised LDV dealer or authorised service centre.
- That means many LDV warranty complaints need both the dealer record and the LDV Australia record to be complete.
T60 and G10 Corrosion Support
- If your complaint involves rust or corrosion on a T60 or G10, use the T60 and G10 support path as part of the complaint trail.
- Corrosion complaints need photos, service history, and a clear statement of where and when the issue appeared.
LDV's public warranty and support materials show a layered handling process: dealer or service centre review first, LDV Australia escalation second, then a repair, rejection, or further assessment outcome.
Dealer-Led Assessment
- Many LDV complaints begin with the authorised dealer or service centre inspecting the vehicle and recording the issue.
- That stage often determines whether the matter is treated as a warranty issue, maintenance issue, or something LDV disputes.
LDV Australia Review
- If the issue is not resolved at dealer level, LDV Australia Customer Service becomes the next formal escalation point.
- This is especially important where the complaint involves repeated repairs, extended downtime, or disagreement over whether the fault is covered.
Repair, Reject, or Escalate
- LDV's support materials say some corrosion issues are assessed under internal guidelines and repaired under warranty if accepted as manufacturing defects.
- If the vehicle keeps returning with the same fault, the complaint should move beyond a simple booking issue and become a documented LDV warranty complaint.
Common complaints against LDV Automotive
LDV complaints tend to be serious, because many involve safety, durability, or long periods without a usable vehicle.
Rust and Corrosion Complaints
- Rust and corrosion complaints are one of the most visible LDV issue categories, especially around T60 and G10 models.
- The 2025 ACCC proceedings against LDV over alleged misleading durability representations make this a major consumer concern, not just an isolated defect complaint.
Warranty and Repeat Repair Disputes
- Public complaints also point to repeat faults, long-running repair cycles, and disagreement over whether a fault is genuinely fixed.
- An LDV warranty complaint gets stronger every time the same issue reappears after service or repair.
Dealer Communication and Parts Delays
- Customers also complain about poor updates, delays in getting parts, and long time off the road while waiting for the next service step.
- These complaints become more serious when the vehicle is needed for work or business use and the disruption keeps growing.
LDV Automotive complaints submitted through Ajust
LDV complaints should escalate in stages, but you should not stay trapped at the dealer level if the issue is clearly not being solved.
Escalate from Dealer to LDV Australia
- If the dealer response is weak, push the complaint up to LDV Australia Customer Service with the VIN, service history, and summary of what the dealer has already done or refused to do.
- This is essential for an LDV warranty complaint, corrosion issue, or repeat repair dispute.
Use the Specific Support Path Where Available
- For T60 and G10 corrosion issues, keep the complaint tied to the dedicated LDV support pathway so the issue is not treated like a generic workshop booking.
- A model-specific complaint record is usually stronger than a vague complaint about poor service.
Move to Consumer Law Remedies
- If LDV still does not resolve the complaint, escalate through Fair Trading, Consumer Affairs, or the relevant tribunal in your state.
- For serious unresolved vehicle complaints, Australian Consumer Law should be part of the written escalation, especially where durability, safety, or major failure issues are in play.
LDV complaints are consumer law matters first, with federal enforcement only becoming relevant where the issue is systemic or especially serious.
- ACCC: The April 2025 ACCC media release is relevant background for durability and corrosion complaints.
- State Fair Trading or Consumer Affairs: Main route for unresolved individual LDV vehicle, warranty, or dealer disputes.
- Australian Consumer Law: Key framework for acceptable quality, durability, and remedies where an LDV vehicle complaint remains unresolved.
- LDV Contact — Contact LDV — Main contact form and LDV Australia customer service details.
- Warranty — LDV warranty page — Explains warranty coverage and dealer-first repair handling.
- Corrosion Support — T60 and G10 support — Official LDV support path for relevant corrosion concerns.
- Dealer Locator — Find an LDV dealer — Locate the authorised dealer or service centre involved in your complaint.
LDV Automotive Complaints FAQs
How do I make an LDV complaint about rust or corrosion?
An LDV rust complaint should include photos, VIN, registration, service history, and the exact location and timing of the corrosion. Start with the dealer and LDV Australia, then use the T60 and G10 support path if your vehicle is one of the relevant models. A corrosion complaint is strongest when it is framed as a durability problem, not just cosmetic frustration.
What should I do if my LDV keeps going back for the same repair?
If your LDV keeps returning for the same fault, turn it into one continuous written complaint rather than treating each workshop visit separately. List each service date, what was supposedly fixed, and what failed again. Repeat-fault history is often the strongest part of an LDV warranty complaint because it shows the problem is not genuinely resolved.
Can I complain directly to LDV Australia instead of only the dealer?
Yes. While many LDV issues start at dealer level, you can and should escalate to LDV Australia Customer Service if the dealer handling is poor or the fault keeps recurring. That is especially important for an LDV complaint involving warranty refusal, major downtime, corrosion, or disagreement about the seriousness of the problem.
When should I escalate an LDV complaint to Fair Trading or the ACCC?
Fair Trading or Consumer Affairs is the practical next step when your individual LDV complaint remains unresolved after dealer and LDV escalation. The ACCC is more relevant for systemic issues and broader enforcement, not ordinary individual case handling. For most owners, Fair Trading is the earlier external move and the ACCC is supporting context rather than the first complaint destination.
You’ve done your part, now it’s time to hold LDV Automotive accountable.
Take the final step and submit a complaint that gets seen and responded to.