How to file a complaint and get quick results from Cadbury
How to submit a complaint with Cadbury
Lodge your Cadbury complaint quickly through one of the following:
- Consumer Support Hotline: 1800 033 275 (Mon–Fri, 9am–5pm AEST)
- Online Complaint Form: cadbury.com.au/contact
- Be ready with: Product name, Best before date, and Batch code
- If purchased from a retailer (e.g., Woolworths or Coles):
- You can return the product in-store for an instant refund, especially for minor issues like missing pieces.
- You can return the product in-store for an instant refund, especially for minor issues like missing pieces.
- Attach photos to your complaint if relevant.
- Keep the packaging in case Cadbury requests it for quality checks.
- Social media DMs (e.g., @CadburyAust) may get a response, but they are not considered official complaint channels.
Cadbury typically acknowledges complaints via phone immediately, or within days if submitted online.
Most complaints get a case reference number for follow-up.
Their consumer affairs team investigates based on batch codes and might request you to send affected products back using reply-paid envelopes.
Expect a response within 1–2 weeks, though more complex issues (like safety concerns) can take longer.
Resolutions usually include an apology and product vouchers (often $5–$10+ depending on the issue), or even replacement goodies.
Common complaints against Cadbury
Cadbury complaints from Aussie consumers typically relate to:
- Quality & taste changes (“Chocolate tastes different!”)
- Foreign objects (plastic, metal bits – rare, but serious)
- Missing fillings or incomplete products
- Stale or bloomed chocolate
- Allergen/ingredient surprises (e.g. unexpected content)
- Shrinkflation – smaller blocks, same price
These are echoed across ProductReview and Reddit, often highlighting frustration but also fondness for the brand.
Got an issue with Cadbury? Send your complaint instantly!
Real Cadbury complaints and how they were resolved
Missing Pineapple Filling: Shopper got solid chocolate instead of filled block. Cadbury followed up with a $10 voucher after initially sending only $5.
Plastic in Block: Family found plastic in a Caramilk. Cadbury investigated, replaced the product, and sent extra goodies with a formal apology.
Freddo Promo Error: Child’s wrapper had no prize code. Cadbury sent a Freddo plush toy, chocolates, and an apology letter.
Still not resolved?
- Re-contact Cadbury with your reference number and request escalation to a team leader.
- Contact Mondelēz Australia’s head office in Melbourne via letter or call.
- Use social media (e.g. Twitter/X, Facebook) to post a polite public message. Visibility sometimes speeds things up.
- Keep all records (emails, photos, call notes) to strengthen your case if external mediation is needed.
If Cadbury doesn’t resolve your issue:
- ACCC – Report misleading packaging or unresolved serious defects.
- NSW Fair Trading / VIC Consumer Affairs – For mediation if refunds/compensation denied.
- Food Safety Authorities – If the complaint involves contamination or illness.
- Ad Standards – For issues around misleading ads or packaging.
- Small Claims Court – For larger financial disputes (rare for confectionery, but an option).
Remember: Cadbury typically prefer resolving complaints directly, so always try their channels first.
- Cadbury Contact Form – Submit your complaint online
- Consumer Hotline: 1800 033 275 (Freecall, Mon–Fri)
- Mondelēz Feedback Page – Alternative contact form
- FSANZ Recalls – Check for active product recalls
- ACCC Complaint Portal – Lodge issues around consumer rights
- State Fair Trading Agencies – Resolve disputes via state channels
- Ad Standards – For misleading advertising claims
Need a Cadbury resolution fast?
Submit your complaint with
Cadbury
now.
