Lodge your Cadbury complaint quickly through one of the following:

• Consumer Support Hotline: 1800 033 275 (Mon–Fri, 9am–5pm AEST)
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• Online Complaint Form: cadbury.com.au/contact
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• Be ready with: Product name, Best before date, and Batch code

• If purchased from a retailer (e.g., Woolworths or Coles):
  • You can return the product in-store for an instant refund, especially for minor issues like missing pieces.
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• Attach photos to your complaint if relevant.
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• Keep the packaging in case Cadbury requests it for quality checks.
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• Social media DMs (e.g., @CadburyAust) may get a response, but they are not considered official complaint channels.

Cadbury typically acknowledges complaints via phone immediately, or within days if submitted online.

Most complaints get a case reference number for follow-up.

Their consumer affairs team investigates based on batch codes and might request you to send affected products back using reply-paid envelopes.

Expect a response within 1–2 weeks, though more complex issues (like safety concerns) can take longer.

Resolutions usually include an apology and product vouchers (often $5–$10+ depending on the issue), or even replacement goodies.

Cadbury complaints from Aussie consumers typically relate to:

• Quality & taste changes (“Chocolate tastes different!”)
  
  
• Foreign objects (plastic, metal bits – rare, but serious)
  
  
• Missing fillings or incomplete products
  
  
• Stale or bloomed chocolate
  
  
• Allergen/ingredient surprises (e.g. unexpected content)
  
  
• Shrinkflation – smaller blocks, same price

These are echoed across ProductReview and Reddit, often highlighting frustration but also fondness for the brand.