Had an issue with

BP

? Get a real response.

BP provides several official ways to submit a complaint, depending on whether you prefer to speak with someone directly, submit details online, or raise the issue in person.

You can lodge a complaint with BP by:

• Calling BP Customer Support
  You can contact BP Customer Support on 1300 130 027 (Monday to Friday, business hours). The support team can log complaints relating to fuel quality, BP service stations, BPme app issues, payments, or rewards. Be prepared to provide details such as the station location, date and time, receipts, or account information.
• Submitting an online contact form
  BP offers an official “Contact Us” form on its website, allowing you to submit your complaint in writing and attach supporting documents such as photos or receipts.
• Emailing BP Customer Care
  You can email your complaint to aucustcare@bp.com, including your contact details, the station address, transaction information, and a clear description of the issue. This option is useful if you want a written record.
• Using the BPme app
  If you use the BPme app, you can access help and support features within the app to report issues such as payment errors or rewards problems.
• Speaking to staff in store
  For issues at a BP service station, you can speak directly with the site manager or attendant. Some minor issues can be resolved immediately, but unresolved matters can be escalated through BP’s customer support channels.

Once your complaint is submitted, BP follows a structured process to review and resolve it.

What typically happens next:

• Your complaint is logged by BP Customer Support, often with a reference number.
• Simple complaints may be resolved by the frontline support team or station management.
• More complex issues may be assigned to a specialist or case manager.
• BP acknowledges complaints quickly, usually immediately by phone or within a few days for online submissions.
• You may be contacted by phone or email for additional information.

Many routine issues are resolved within a few days. Complaints involving fuel quality, vehicle damage, or insurance claims may take longer while investigations are completed. BP aims to keep customers informed throughout the process and will explain the outcome once a decision is made.

If BP determines an error occurred, they may offer a refund, reimbursement, account adjustment, or other compensation consistent with Australian Consumer Law.

BP customers most commonly raise complaints about the following issues:

• Fuel quality problems, including contaminated petrol or diesel.
• Rude or unhelpful service at BP service stations.
• Overcharging or payment discrepancies at the pump or register.
• Missing BP Rewards or Qantas Frequent Flyer points.
• BPme app errors, including failed payments or duplicate charges.
• Confusion around pricing, promotions, or advertised discounts.
• Delays in resolving claims related to vehicle damage.