Trying to cancel

Witchery

? Avoid the runaround.

• Online orders: Once you confirm your order on witchery.com.au, it cannot be changed or cancelled. Customer service often advises waiting for delivery and then returning the parcel.
  
  
• Click & Collect: Orders can be cancelled by contacting the pickup store or simply not collecting. Uncollected orders are eventually refunded.
  
  
• Witchery-initiated cancellations: Orders may be cancelled if items are out of stock or due to payment/inventory errors. Customers are notified by email, but some report poor communication.
  
  
• Subscriptions: Witchery has no paid subscriptions. Witchery Rewards is free and does not need to be cancelled.
  
  

👉 Key point: Witchery does not support straightforward cancellations. Your fallback is the free returns process.

1. Act fast: If you just ordered, immediately contact Customer Service:
   
   
   • Phone: 1800 033 465 (Mon–Fri, 9am–5pm AEST)
     
     
   • Email: customerservice@witchery.com.au
     
     
2. Request clearly: Provide your order number and reason for cancellation.
   
   
3. Follow advice: Agents will usually say the order is already processing. If so, you’ll need to wait for delivery and return the item.
   
   
4. Click & Collect: Call your selected store to advise cancellation. If uncollected, Witchery will cancel and refund after the hold period.
   
   
5. Monitor email: If Witchery cancels due to stock issues, you’ll get an email and refund notification.
   

• No official grace period: Orders are locked once placed. Even contacting within minutes usually won’t work.
  
  
• Dispatch timing: Orders process within 1–2 business days.
  
  
• Click & Collect: Can be cancelled until collection. If uncollected, Witchery cancels after the hold period.
  
  
• Witchery cancellations: Usually occur within a few days if stock issues arise.
  

• No cancellation fees: Cancelling (if it happens) is free.
  
  
• Returns: Online returns are free (via prepaid AusPost label or in-store).
  
  
• Witchery cancellations: If Witchery cancels due to stock or errors, you’ll be refunded in full.
  
  
• Promotions: Discounts or vouchers may not be reusable once a cancelled/returned order is refunded.