Trying to cancel Witchery? Avoid the runaround.
Can you cancel your Witchery subscription? Check eligibility and conditions
- Online orders: Once you confirm your order on witchery.com.au, it cannot be changed or cancelled. Customer service often advises waiting for delivery and then returning the parcel.
- Click & Collect: Orders can be cancelled by contacting the pickup store or simply not collecting. Uncollected orders are eventually refunded.
- Witchery-initiated cancellations: Orders may be cancelled if items are out of stock or due to payment/inventory errors. Customers are notified by email, but some report poor communication.
- Subscriptions: Witchery has no paid subscriptions. Witchery Rewards is free and does not need to be cancelled.
👉 Key point: Witchery does not support straightforward cancellations. Your fallback is the free returns process.
How to cancel a Witchery subscription, service or order
- Act fast: If you just ordered, immediately contact Customer Service:
- Phone: 1800 033 465 (Mon–Fri, 9am–5pm AEST)
- Email: customerservice@witchery.com.au
- Phone: 1800 033 465 (Mon–Fri, 9am–5pm AEST)
- Request clearly: Provide your order number and reason for cancellation.
- Follow advice: Agents will usually say the order is already processing. If so, you’ll need to wait for delivery and return the item.
- Click & Collect: Call your selected store to advise cancellation. If uncollected, Witchery will cancel and refund after the hold period.
- Monitor email: If Witchery cancels due to stock issues, you’ll get an email and refund notification.
How long does a Witchery cancellation take?
- No official grace period: Orders are locked once placed. Even contacting within minutes usually won’t work.
- Dispatch timing: Orders process within 1–2 business days.
- Click & Collect: Can be cancelled until collection. If uncollected, Witchery cancels after the hold period.
- Witchery cancellations: Usually occur within a few days if stock issues arise.
Witchery cancellation fees and final charges – what to expect
- No cancellation fees: Cancelling (if it happens) is free.
- Returns: Online returns are free (via prepaid AusPost label or in-store).
- Witchery cancellations: If Witchery cancels due to stock or errors, you’ll be refunded in full.
- Promotions: Discounts or vouchers may not be reusable once a cancelled/returned order is refunded.
Witchery cases submitted through Ajust
I ordered online and later got an email saying my order was cancelled because the item was out of stock. While that was disappointing, what frustrated me more was waiting weeks with no refund and no clear update. I expected the money to be returned promptly once the cancellation happened, but the silence made the whole experience feel stressful and unfair. - Courtney
Consumer experiences with Witchery cancellations
“No cancellation possible”: Customers contacting within minutes were told orders couldn’t be stopped. Returns were the only option.
Stock cancellations: Orders were confirmed, then cancelled days or weeks later due to stock errors. Customers often felt misled about availability.
Refund delays: Some reported waiting over two weeks for refunds after returns, requiring repeated follow-ups.
Witchery Cancellation FAQs
Can you cancel a Witchery subscription or membership?
Witchery does not offer any paid subscriptions that need cancelling. The only ongoing program is Witchery Rewards, which is completely free and has no cancellation requirements. If you’re worried about recurring charges, there aren’t any linked to Witchery Rewards. Any charges you see will relate to individual orders, not a subscription. For unwanted purchases, the solution is managing the order or using Witchery’s returns process rather than cancelling a membership.
Can you cancel a Witchery online order after placing it?
Witchery online orders generally cannot be cancelled once confirmed. Orders are locked immediately after checkout, even if you contact customer service within minutes. Most customers are advised to wait for delivery and then return the item instead. Processing usually starts within one to two business days, which makes stopping an order very unlikely. Free returns are the main fallback if you change your mind.
How does cancelling a Witchery Click & Collect order work?
Click & Collect orders are easier to cancel than home delivery orders. You can contact the pickup store directly to request cancellation, or simply not collect the order. If the order remains uncollected after the hold period, Witchery cancels it automatically and issues a refund. This option gives more flexibility if you act before or during the collection window.
Are there fees or penalties if Witchery cancels an order or you return it?
There are no cancellation or return fees for Witchery orders. If Witchery cancels an order due to stock or payment issues, you receive a full refund. Online returns are also free using a prepaid Australia Post label or in-store return. However, promotional discounts or vouchers used on the original order may not be reusable once the refund is processed.
Tried to cancel but Witchery made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.