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TikTok
? Avoid the runaround.

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TikTok
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Edited by:
Ajust Content Team
Last updated:
February 11, 2026
AI-sourced. Human-edited. Something out of date? Let us know.

Can you cancel your
TikTok
 subscription? Check eligibility and conditions

  • TikTok Shop Orders – Orders can only be cancelled before the seller ships them, usually within 1 hour of purchase. Once shipped, cancellation isn’t possible — you’ll need to wait for delivery and request a return/refund. Custom, perishable, or digital items may not be eligible.

  • TikTok LIVE Subscriptions – These are month-to-month and can be cancelled anytime. Cancellation stops auto-renewal, and you keep benefits until the end of the paid cycle. No penalties apply.

  • TikTok Accounts – You can delete your TikTok account anytime. A 30-day deactivation period applies - log back in within this time to reactivate. After 30 days, the account is permanently deleted.

How to cancel a
TikTok
 subscription, service or order

Cancelling a TikTok Shop Order

  1. Open the TikTok app → go to Profile > Orders.

  2. Select the order you want to cancel.

  3. Tap “Cancel Order” (visible only if eligible).

  4. Select a reason and confirm.

  5. Refunds are released automatically to your original payment method.

💡 Tip: Act within the first hour to avoid issues. After shipping, you’ll need to process a return.

Cancelling a TikTok LIVE Subscription

  • On iPhone (iOS): Settings → Apple ID → Subscriptions → Find TikTok → Cancel Subscription.

  • On Android: Play Store → Profile → Payments & Subscriptions → Subscriptions → Cancel.

  • On TikTok Website (if available): Profile → Settings → LIVE Subscriptions → Cancel.

You’ll retain perks until the current billing period ends. Cancel at least 24 hours before renewal to avoid the next charge.

Deleting Your TikTok Account

  1. In TikTok app: Profile → Menu (☰) → Settings & Privacy → Account.

  2. Select “Deactivate or delete account.”

  3. Choose Delete permanently, then confirm via SMS/email.

  4. Your account is deactivated for 30 days. Log in during this period to reactivate.

  5. After 30 days, deletion is permanent.

How long does a
TikTok
 cancellation take?

  • Shop Orders – 1-hour cancellation window (before shipment).

  • Subscriptions – Cancel anytime, but do it 24 hours before renewal to avoid next charge.

  • Refund Timelines – Typically 3–5 business days, but allow up to 10.

  • Account Deletion – 30-day reactivation period before permanent deletion.

TikTok
 cancellation fees and final charges – what to expect

  • Shop Orders – No cancellation fees. If cancelled after shipping, seller return policies may apply (e.g., return shipping or restocking fees).

  • Subscriptions – No cancellation fees. You won’t be refunded mid-cycle, but you keep benefits until expiry.

  • Account Deletion – No fees. Any unused TikTok coins or balances are forfeited.

TikTok
 cases submitted through Ajust

Consumer experiences with
TikTok
cancellations

Smooth Order Cancellations – Users report quick refunds when cancelling within minutes of ordering.

Seller Issues – Some sellers ask buyers to cancel to avoid penalties. TikTok confirms sellers must cancel in such cases; buyers are always entitled to refunds.

Subscription Confusion – Some users struggled to find subscriptions in app stores. Updating the app or contacting Apple/Google resolved the issue.

TikTok
Cancellation FAQs

Can you cancel a TikTok Shop order after you’ve paid?

Yes, you can cancel a TikTok Shop order only before the seller ships it, usually within one hour of purchase. Once the order is marked as shipped, cancellation is no longer available inside TikTok. If that happens, you must wait for delivery and then request a return or refund instead. Acting quickly is essential, especially for fast-moving sellers. Custom, digital, or perishable items may not qualify for cancellation or return at all.

How do you cancel a TikTok LIVE subscription without being charged again?

You can cancel a TikTok LIVE subscription anytime through your App Store or Google Play account to stop auto-renewal. Cancelling does not remove your benefits immediately, as you keep access until the end of the current billing cycle. To avoid the next charge, cancel at least 24 hours before the renewal date. There are no penalties or cancellation fees, but TikTok does not offer partial refunds mid-cycle.

What happens when you delete your TikTok account?

Deleting your TikTok account starts a 30-day deactivation period before permanent removal. During this time, your account is hidden but can be fully restored if you log back in. After 30 days, the deletion is permanent and cannot be reversed. Any unused TikTok coins, balances, or credits are forfeited once the account is permanently deleted. There are no fees for deleting your account.

How long do TikTok cancellations and refunds usually take?

TikTok Shop cancellations must happen before shipping, often within one hour, while subscription cancellations take effect at the next billing cycle. Refunds are typically processed within three to five business days, but some payments can take up to ten days to appear. Account deletion takes a full 30 days before becoming permanent. Timing matters, as missing these windows can limit your options.

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TikTok
made it difficult?

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