Trying to cancel Sephora? Avoid the runaround.
Can you cancel your Sephora subscription? Check eligibility and conditions
- Online orders: Once placed, orders cannot be changed or cancelled due to Sephora’s automated warehouse system.
- Click & Collect orders: May be cancelled by emailing contact@sephora.com.au or notifying staff at the store before pickup. Refunds are processed by Customer Care (not in-store staff).
- Beauty Service appointments: Must be cancelled at least 24 hours in advance to free up the slot for other clients.
- Subscriptions: Sephora Australia does not run paid subscriptions. The Beauty Pass loyalty program is free and doesn’t require cancellation.
👉 Bottom line: for most online orders, assume you cannot cancel once confirmed. Your fallback is to use Sephora’s 30-day return policy.
How to cancel a Sephora subscription, service or order
- Online orders: Contact Customer Care immediately after ordering. Use the contact form or email contact@sephora.com.au with your order number and cancellation request.
- Click & Collect: Email customer care or tell the pickup store staff you wish to cancel before collection. Refunds are handled centrally.
- In-store services: Cancel or reschedule via the link in your confirmation email, or by contacting the store at least 24 hours in advance.
- Subscriptions: For newsletters, unsubscribe via the email link. Beauty Pass loyalty program has no cancellation requirement.
How long does a Sephora cancellation take?
- Product orders: No grace period. Cancellations are essentially unavailable after you click “Place Order.”
- Click & Collect: Can be cancelled any time before collection.
- Beauty Services: Cancel at least 24 hours in advance.
- Shipping/dispatched orders: If cancellation isn’t possible, wait for delivery and return within 30 days (unused/unopened).
Sephora cancellation fees and final charges – what to expect
- No cancellation fees: Cancelling Click & Collect or Beauty Services (with proper notice) is free.
- Full refunds: If Sephora cancels due to stock unavailability or system errors, you’ll receive a refund in full.
- No-show Beauty Services: You won’t be charged, but you’ll lose your booking slot.
- Returns instead of cancellation: If the order ships, you’ll need to use the returns process (shipping fees are non-refundable).
Sephora cases submitted through Ajust
Consumer experiences with Sephora cancellations
Click & Collect success: One shopper cancelled via email before collection and received a prompt refund.
No online cancellations: Many customers report frustration that even immediate cancellation requests are refused, forcing them into returns.
Delayed shipping: Some users wanted to cancel orders delayed for 10+ days, but Sephora refused. They had to dispute charges via PayPal or their bank.
Sephora Cancellation FAQs
Can you cancel a Sephora subscription in Australia?
You don’t need to cancel a Sephora subscription because Sephora Australia does not offer any paid subscriptions. The Beauty Pass loyalty program is free and has no cancellation requirement. If you’re receiving emails or marketing messages, you can unsubscribe anytime using the link at the bottom of the email. This means there are no ongoing fees, charges, or commitments tied to Sephora memberships in Australia.
Can you cancel a Sephora online order after placing it?
In most cases, you cannot cancel a Sephora online order once it’s placed. Sephora uses an automated warehouse system that processes orders immediately, leaving no grace period for cancellations. Even if you contact customer care straight away, cancellations are usually refused. If your order has already been confirmed, your practical option is to wait for delivery and use Sephora’s 30-day return policy instead.
How do you cancel a Sephora Click & Collect order?
You can cancel a Sephora Click & Collect order as long as it hasn’t been collected. Contact Sephora Customer Care by email or notify staff at the pickup store before collection. Refunds are not processed in-store and are handled by Sephora’s central customer care team. As long as you cancel before pickup, there are no cancellation fees and you should receive a full refund.
What happens if you miss or cancel a Sephora Beauty Service appointment?
Sephora Beauty Service appointments must be cancelled or rescheduled at least 24 hours in advance. This allows the appointment slot to be offered to other clients. There is no cancellation fee, but missing the appointment means you lose your booking. You can cancel or reschedule using the link in your confirmation email or by contacting the store directly before the 24-hour cutoff.
Tried to cancel but Sephora made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.