Trying to cancel

Sephora

? Avoid the runaround.

• Online orders: Once placed, orders cannot be changed or cancelled due to Sephora’s automated warehouse system.
  
  
• Click & Collect orders: May be cancelled by emailing contact@sephora.com.au or notifying staff at the store before pickup. Refunds are processed by Customer Care (not in-store staff).
  
  
• Beauty Service appointments: Must be cancelled at least 24 hours in advance to free up the slot for other clients.
  
  
• Subscriptions: Sephora Australia does not run paid subscriptions. The Beauty Pass loyalty program is free and doesn’t require cancellation.
  
  

👉 Bottom line: for most online orders, assume you cannot cancel once confirmed. Your fallback is to use Sephora’s 30-day return policy.

1. Online orders: Contact Customer Care immediately after ordering. Use the contact form or email contact@sephora.com.au with your order number and cancellation request.
   
   
2. Click & Collect: Email customer care or tell the pickup store staff you wish to cancel before collection. Refunds are handled centrally.
   
   
3. In-store services: Cancel or reschedule via the link in your confirmation email, or by contacting the store at least 24 hours in advance.
   
   
4. Subscriptions: For newsletters, unsubscribe via the email link. Beauty Pass loyalty program has no cancellation requirement.
   

• Product orders: No grace period. Cancellations are essentially unavailable after you click “Place Order.”
  
  
• Click & Collect: Can be cancelled any time before collection.
  
  
• Beauty Services: Cancel at least 24 hours in advance.
  
  
• Shipping/dispatched orders: If cancellation isn’t possible, wait for delivery and return within 30 days (unused/unopened).
  

• No cancellation fees: Cancelling Click & Collect or Beauty Services (with proper notice) is free.
  
  
• Full refunds: If Sephora cancels due to stock unavailability or system errors, you’ll receive a refund in full.
  
  
• No-show Beauty Services: You won’t be charged, but you’ll lose your booking slot.
  
  
• Returns instead of cancellation: If the order ships, you’ll need to use the returns process (shipping fees are non-refundable).