Trying to cancel Lululemon? Avoid the runaround.
Can you cancel your Lululemon subscription? Check eligibility and conditions
- Online orders: Lululemon does not allow cancellations or changes once confirmed. However, a short 60-minute window may exist where cancellation is possible through Order History or by contacting support.
- After 60 minutes: Orders are locked for fulfillment. You must wait for delivery and use the returns process.
- Unserviceable addresses: If Lululemon cannot deliver, they will cancel and issue a refund.
- Subscriptions: Lululemon Australia has no paid subscriptions. Programs like Beauty Pass or Sweat Collective don’t require cancellation.
👉 Cancellation is only realistic if you act within the first hour after placing your order.
How to cancel a Lululemon subscription, service or order
- Log in immediately: Go to your Lululemon Order History and look for a Cancel Order button. Available only within 60 minutes.
- If no button: Contact Lululemon’s Guest Education Centre right away.
- Phone (AU): 1800 102 016
- Live Chat: via Lululemon Help
- Provide order details: Give your order number and request cancellation.
- Get confirmation: If cancelled, you’ll receive an email. If not, staff will advise you to use returns once items arrive.
- Returns fallback: If too late to cancel, keep items in new condition and initiate a free return by mail or in-store.
How long does a Lululemon cancellation take?
- Within 60 minutes: Attempt cancellation via account or support.
- After 60 minutes: Orders are considered final.
- Returns timeline: You have 30 days from delivery to return items for a refund (unworn, tags attached).
- Company-initiated cancellations: Occur within a few days (e.g. oversold stock), with refunds processed automatically.
Lululemon cancellation fees and final charges – what to expect
- No cancellation fees: Cancelling within 60 minutes is free.
- No return fees: Free Australia Post label or in-store returns accepted.
- Refunds on cancelled orders: Pending charges are released, or full refund processed if payment was captured.
- Gift card orders: Refund value returns to your gift card or account balance.
Lululemon cases submitted through Ajust
I placed an order expecting a quick delivery, but days passed with nothing arriving. When I contacted support, the parcel was blamed on the courier being lost, which left me stuck waiting with no clear outcome. I just wanted the order cancelled and my money back, without more delays or back-and-forth. The uncertainty and lack of resolution was incredibly frustrating. - Eva
Consumer experiences with Lululemon cancellations
Quick success: Customers using the cancel button within 10–15 minutes report smooth cancellations and no charges.
Missed window frustration: Many report discovering mistakes after 2+ hours, too late to cancel. Returns were the only option.
Company cancellations: Rarely, Lululemon cancels orders (e.g. oversold). Customers are refunded automatically but often complain about lack of clarity.
Lululemon Cancellation FAQs
Can you actually cancel a Lululemon subscription in Australia?
No, Lululemon Australia does not offer any paid subscriptions that require cancellation. Programs like Sweat Collective or Beauty Pass are free memberships, not subscriptions. That means there’s nothing to cancel and no ongoing charges to stop. If you’re worried about future payments, the real issue is usually an order you’ve just placed, not a subscription. In that case, timing matters far more than eligibility.
How long do you have to cancel a Lululemon online order after placing it?
You typically have up to 60 minutes after placing a Lululemon order to attempt cancellation. During this short window, a Cancel Order button may appear in your order history, or support may be able to help. After 60 minutes, orders are locked for fulfilment and cannot be cancelled. If you miss the window, returning the items after delivery is the only option.
What happens if you miss the Lululemon cancellation window?
If you miss the 60-minute cancellation window, you must wait for delivery and use Lululemon’s returns process. Orders cannot be changed or stopped once they enter fulfilment. The good news is returns are free within 30 days of delivery, as long as items are unworn with tags attached. You can return by mail using a prepaid label or in-store for a refund.
Are there any cancellation or return fees with Lululemon orders?
No, Lululemon does not charge cancellation or return fees in Australia. Cancelling within the allowed window is free, and returns are also free by post or in-store. If your order is cancelled before fulfilment, any pending charge is released or refunded in full. For gift card purchases, refunds are issued back to the original gift card balance.
Tried to cancel but Lululemon made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.