

Trying to cancel Lululemon? Avoid the runaround.
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Can you cancel your Lululemon subscription? Check eligibility and conditions
- Online orders: Lululemon does not allow cancellations or changes once confirmed. However, a short 60-minute window may exist where cancellation is possible through Order History or by contacting support.
- After 60 minutes: Orders are locked for fulfillment. You must wait for delivery and use the returns process.
- Unserviceable addresses: If Lululemon cannot deliver, they will cancel and issue a refund.
- Subscriptions: Lululemon Australia has no paid subscriptions. Programs like Beauty Pass or Sweat Collective don’t require cancellation.
👉 Cancellation is only realistic if you act within the first hour after placing your order.
How to cancel a Lululemon subscription, service or order
- Log in immediately: Go to your Lululemon Order History and look for a Cancel Order button. Available only within 60 minutes.
- If no button: Contact Lululemon’s Guest Education Centre right away.
- Phone (AU): 1800 102 016
- Live Chat: via Lululemon Help
- Provide order details: Give your order number and request cancellation.
- Get confirmation: If cancelled, you’ll receive an email. If not, staff will advise you to use returns once items arrive.
- Returns fallback: If too late to cancel, keep items in new condition and initiate a free return by mail or in-store.
How long does a Lululemon cancellation take?
- Within 60 minutes: Attempt cancellation via account or support.
- After 60 minutes: Orders are considered final.
- Returns timeline: You have 30 days from delivery to return items for a refund (unworn, tags attached).
- Company-initiated cancellations: Occur within a few days (e.g. oversold stock), with refunds processed automatically.
Lululemon cancellation fees and final charges – what to expect
- No cancellation fees: Cancelling within 60 minutes is free.
- No return fees: Free Australia Post label or in-store returns accepted.
- Refunds on cancelled orders: Pending charges are released, or full refund processed if payment was captured.
- Gift card orders: Refund value returns to your gift card or account balance.
Lululemon cases submitted through Ajust
Consumer experiences with Lululemon cancellations
Quick success: Customers using the cancel button within 10–15 minutes report smooth cancellations and no charges.
Missed window frustration: Many report discovering mistakes after 2+ hours, too late to cancel. Returns were the only option.
Company cancellations: Rarely, Lululemon cancels orders (e.g. oversold). Customers are refunded automatically but often complain about lack of clarity.
Lululemon Cancellation FAQs
Tried to cancel but Lululemon made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.