Trying to cancel Harvey Norman? Avoid the runaround.
Can you cancel your Harvey Norman subscription? Check eligibility and conditions
Harvey Norman has specific rules around cancellations due to their franchised store model. Here’s a simplified breakdown:
- Online Orders: Harvey Norman’s official policy is strict: no guaranteed refunds for change-of-mind. However, if you promptly contact their online customer support before your order is processed or dispatched, they may accommodate your cancellation as a goodwill gesture.
- In-Store Purchases: Cancellation policies vary between independently franchised stores. Change-of-mind cancellations are at the store's discretion. Many stores may allow cancellations or offer exchanges or store credit if requested quickly, though deposits for special orders are often non-refundable.
- Special Order Deposits: Deposits on custom or special orders (e.g., furniture or appliances) are typically non-refundable once the store orders from suppliers.
- Faulty Goods & Delays: Under Australian Consumer Law, you can cancel and get a full refund if the item is faulty, significantly delayed, or incorrectly supplied.
- Subscriptions & Services (Product Care, etc.): Check specific terms; typically, there’s a 14-day cooling-off period for cancellation and refund.
- Lay-bys & Financed Purchases: Lay-bys often allow cancellation with a small fee. Financed purchases require cancellation coordination with both the store and the finance provider.
How to cancel a Harvey Norman subscription, service or order
Gather Order Details:
Have your order number, invoice, or receipt handy, plus any related payment information.
Contact Customer Support Quickly:
- Online Orders: Call 1300 464 278 (7am–11pm daily), use Live Chat, or visit their Help & Support.
- In-Store Orders: Call or visit your local store directly. Find your store here.
State Your Request Clearly:
Be direct and provide a reason if possible. Delays or faults increase your chances of a hassle-free cancellation.
Cancellation of Product Care & Services:
Call Harvey Norman Product Care support on 1300 117 083 within your cooling-off period for cancellations.
Confirm Cancellation in Writing:
Always request email or printed confirmation of your cancellation and refund arrangement.
Returning Received Goods:
If you've received goods already, returns must typically occur at the original store within a short period. Change-of-mind returns are at store discretion.
How long does a Harvey Norman cancellation take?
- Immediate Cancellation (Online): Act within hours of ordering for best chance to cancel.
- Before Dispatch: If an online order hasn't shipped, cancellation is more likely accepted.
- In-Store Orders: Cancel ASAP (ideally within days). Special-order deposits become non-refundable quickly.
- Service Plans (Product Care): Cancel within the 14-day cooling-off period for full refunds.
- Delivery Delays: You can cancel and get refunds if delivery surpasses the promised timeframe significantly.
Act promptly to avoid unnecessary fees or complications.
Harvey Norman cancellation fees and final charges – what to expect
- Change-of-Mind (Online): Officially no refunds provided; effectively a potential 100% loss if refused.
- Special Order Deposits: Deposits are often non-refundable upon cancellation.
- Restocking Fees: Some stores may charge a restocking fee, particularly for lay-by cancellations.
- Delivery Charges: Usually not refundable once delivery has occurred.
- Gift Card Refunds: Payments via gift cards are refunded back onto gift cards only, not cash.
- Third-party Plans: Fees may apply based on third-party providers' cancellation terms.
No fixed cancellation fees, but deposits or delivery fees may be forfeited depending on circumstances.
Harvey Norman cases submitted through Ajust
I was promised delivery of my dining set in three weeks if I paid a deposit, but just one week later they pushed it out by three months. That totally derailed our family plans. I cancelled and requested a full refund—it felt like the only option after being misled. - John
I made it very clear I wouldn’t buy unless the chairs could be delivered within two weeks. The salesperson swore they’d arrive on time, but weeks later I found out they weren’t even in the country. I asked for a cancellation and refund-I just wanted honesty upfront. - Brendan
We bought a fridge that was leaking from day one due to poor installation. Both Harvey Norman and LG passed us back and forth until we gave up trying to get help. We asked for a refund-at that point, we didn’t want a replacement, just to cancel the whole mess. - Jing
Consumer experiences with Harvey Norman cancellations
Successful Cancellation Due to Delay: Customers successfully cancelled delayed orders by being proactive and persistent.
In-Store Cancellation: Direct in-person discussions with managers often led to successful resolutions or expedited deliveries.
Change-of-Mind Challenges: Customers reported mixed outcomes, with some offered store credit rather than cash refunds.
Harvey Norman Cancellation FAQs
Can I cancel a Harvey Norman order after purchase?
You may be able to cancel an online Harvey Norman order if it's not yet processed or shipped. Act fast-call or live chat support immediately with your order number. While change-of-mind cancellations aren’t guaranteed, early contact improves your chances. In-store orders are handled by each franchise, so policies vary. Always request confirmation in writing to protect your rights.
Are Harvey Norman deposits refundable on custom orders?
No, special order deposits at Harvey Norman are usually non-refundable. This includes custom furniture and appliances once the supplier has been instructed. If you're unsure, ask the store before paying. For faulty or significantly delayed goods, Australian Consumer Law still protects your right to a refund.
How do I cancel Harvey Norman Product Care or subscriptions?
You can cancel Harvey Norman Product Care within a 14-day cooling-off period. Call 1300 117 083 to cancel and request a refund. Always act within the timeframe and keep written proof of your cancellation. For other subscriptions or financed plans, contact both Harvey Norman and your finance provider promptly.
Are there any cancellation fees with Harvey Norman?
Yes, depending on the situation, you might lose deposits or pay restocking fees. Change-of-mind cancellations may mean forfeiting your payment. Delivery charges are usually non-refundable, and gift card payments are refunded only to gift cards. Always confirm store-specific policies to avoid unexpected losses.
Tried to cancel but Harvey Norman made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.