Trying to cancel

Harvey Norman

? We’ll help you do it properly.

 Harvey Norman has specific rules around cancellations due to their franchised store model. Here’s a simplified breakdown:

• Online Orders: Harvey Norman’s official policy is strict: no guaranteed refunds for change-of-mind. However, if you promptly contact their online customer support before your order is processed or dispatched, they may accommodate your cancellation as a goodwill gesture.
  
  
• In-Store Purchases: Cancellation policies vary between independently franchised stores. Change-of-mind cancellations are at the store's discretion. Many stores may allow cancellations or offer exchanges or store credit if requested quickly, though deposits for special orders are often non-refundable.
  
  
• Special Order Deposits: Deposits on custom or special orders (e.g., furniture or appliances) are typically non-refundable once the store orders from suppliers.
  
  
• Faulty Goods & Delays: Under Australian Consumer Law, you can cancel and get a full refund if the item is faulty, significantly delayed, or incorrectly supplied.
  
  
• Subscriptions & Services (Product Care, etc.): Check specific terms; typically, there’s a 14-day cooling-off period for cancellation and refund.
  
  
• Lay-bys & Financed Purchases: Lay-bys often allow cancellation with a small fee. Financed purchases require cancellation coordination with both the store and the finance provider.
  

Gather Order Details:
Have your order number, invoice, or receipt handy, plus any related payment information.

Contact Customer Support Quickly:

• Online Orders: Call 1300 464 278 (7am–11pm daily), use Live Chat, or visit their Help & Support.
  
  
• In-Store Orders: Call or visit your local store directly. Find your store here.
  
  

State Your Request Clearly:
Be direct and provide a reason if possible. Delays or faults increase your chances of a hassle-free cancellation.

Cancellation of Product Care & Services:
Call Harvey Norman Product Care support on 1300 117 083 within your cooling-off period for cancellations.

Confirm Cancellation in Writing:
Always request email or printed confirmation of your cancellation and refund arrangement.

Returning Received Goods:
If you've received goods already, returns must typically occur at the original store within a short period. Change-of-mind returns are at store discretion.

• Immediate Cancellation (Online): Act within hours of ordering for best chance to cancel.
  
  
• Before Dispatch: If an online order hasn't shipped, cancellation is more likely accepted.
  
  
• In-Store Orders: Cancel ASAP (ideally within days). Special-order deposits become non-refundable quickly.
  
  
• Service Plans (Product Care): Cancel within the 14-day cooling-off period for full refunds.
  
  
• Delivery Delays: You can cancel and get refunds if delivery surpasses the promised timeframe significantly.
  
  

Act promptly to avoid unnecessary fees or complications.

• Change-of-Mind (Online): Officially no refunds provided; effectively a potential 100% loss if refused.
  
  
• Special Order Deposits: Deposits are often non-refundable upon cancellation.
  
  
• Restocking Fees: Some stores may charge a restocking fee, particularly for lay-by cancellations.
  
  
• Delivery Charges: Usually not refundable once delivery has occurred.
  
  
• Gift Card Refunds: Payments via gift cards are refunded back onto gift cards only, not cash.
  
  
• Third-party Plans: Fees may apply based on third-party providers' cancellation terms.
  

No fixed cancellation fees, but deposits or delivery fees may be forfeited depending on circumstances.