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Can you cancel your Exetel subscription? Check eligibility and conditions
- Month-to-month plans: Cancel anytime but 30 days’ notice is required.
- Contracted plans: Same 30-day notice applies, plus Early Termination Charge (ETC) if you leave before contract end.
- Notice enforcement: If you don’t notify, Exetel charges an extra month “in lieu” of notice.
- Eligibility: Only the account holder or authorised contact can request cancellation.
- Special cases: Modem/device repayment may apply if you received hardware under a minimum term deal.
How to cancel a Exetel subscription, service or order
- Plan your date: Pick your desired end date and count back 30 days – that’s your notice day.
- Call support: Phone 13 39 38 (8:30am–9pm weekdays, 10:30am–6:30pm weekends) or use Exetel Live Chat.
- Confirm service: Specify the service(s) you want to cancel and the exact end date.
- Check fees: Ask if ETC or device repayment applies.
- Get confirmation: Request an email or reference number confirming your cancellation date.
- Final bill: Sent after end date, includes notice period charges and any extras.
How long does a Exetel cancellation take?
- 30-day notice: Mandatory for all cancellations. Starts the day you notify Exetel.
- Effective date: Earliest end date is 30 days from notice unless waived.
- Billing cycles: Final bill covers exactly 30 days from notice, not aligned to monthly billing.
- Contract end: Contract expiry doesn’t auto-cancel – you still need to give 30 days’ notice.
Exetel cancellation fees and final charges – what to expect
- 30-day charge: Final bill always includes 30 days of service from notice.
- ETC for contracts: Often 30% of remaining monthly fees or a fixed max (e.g. $299) prorated.
- Hardware fees: If you cancel before the required minimum for a free modem/device, repayments may apply.
- No admin exit fee for month-to-month plans beyond the notice period charge.
Exetel cases submitted through Ajust
Consumer experiences with Exetel cancellations
Smooth exit: Customers aware of the 30-day rule report no issues – their service ends as scheduled, and the final bill matches expectations.
Caught out: Many negative reviews cite surprise at the extra month charges due to not knowing about the notice rule.
Rare waivers: A few have had the 30 days notice fee waived after escalation for service issues.
Exetel Cancellation FAQs
Tried to cancel but Exetel made it difficult?
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