Trying to cancel Exetel? Avoid the runaround.
Can you cancel your Exetel subscription? Check eligibility and conditions
- Month-to-month plans: Cancel anytime but 30 days’ notice is required.
- Contracted plans: Same 30-day notice applies, plus Early Termination Charge (ETC) if you leave before contract end.
- Notice enforcement: If you don’t notify, Exetel charges an extra month “in lieu” of notice.
- Eligibility: Only the account holder or authorised contact can request cancellation.
- Special cases: Modem/device repayment may apply if you received hardware under a minimum term deal.
How to cancel a Exetel subscription, service or order
- Plan your date: Pick your desired end date and count back 30 days – that’s your notice day.
- Call support: Phone 13 39 38 (8:30am–9pm weekdays, 10:30am–6:30pm weekends) or use Exetel Live Chat.
- Confirm service: Specify the service(s) you want to cancel and the exact end date.
- Check fees: Ask if ETC or device repayment applies.
- Get confirmation: Request an email or reference number confirming your cancellation date.
- Final bill: Sent after end date, includes notice period charges and any extras.
How long does a Exetel cancellation take?
- 30-day notice: Mandatory for all cancellations. Starts the day you notify Exetel.
- Effective date: Earliest end date is 30 days from notice unless waived.
- Billing cycles: Final bill covers exactly 30 days from notice, not aligned to monthly billing.
- Contract end: Contract expiry doesn’t auto-cancel – you still need to give 30 days’ notice.
Exetel cancellation fees and final charges – what to expect
- 30-day charge: Final bill always includes 30 days of service from notice.
- ETC for contracts: Often 30% of remaining monthly fees or a fixed max (e.g. $299) prorated.
- Hardware fees: If you cancel before the required minimum for a free modem/device, repayments may apply.
- No admin exit fee for month-to-month plans beyond the notice period charge.
Exetel cases submitted through Ajust
I tried to switch to Exetel but changed my mind a couple of days later and stayed with my original provider. Even though I never used the service, I was worried I’d still be hit with another month of charges because of their 30-day policy. It felt stressful trying to get clarity after my call dropped mid-conversation. - Francesco
I spent so long on hold trying to cancel my plan, only for the call to hang up right as I was finally being transferred. All I wanted was to give notice and move on, but even that became a frustrating process that wasted nearly an hour. - Tim
I cancelled my Exetel service and was told I needed to give 14 days’ notice, but I was still charged for an extra month plus additional fees. Getting an invoice for a service that was already cancelled made the whole situation feel unfair and unnecessarily stressful. - Rafi
I cancelled my Exetel order because the setup was taking too long, but they still sent the modem and charged my account. They promised to collect it twice, and I waited at home both times with no one showing up. Being ignored by email made the whole thing even more frustrating. - Amy
Consumer experiences with Exetel cancellations
Smooth exit: Customers aware of the 30-day rule report no issues – their service ends as scheduled, and the final bill matches expectations.
Caught out: Many negative reviews cite surprise at the extra month charges due to not knowing about the notice rule.
Rare waivers: A few have had the 30 days notice fee waived after escalation for service issues.
Exetel Cancellation FAQs
How do I avoid paying an extra month when cancelling my Exetel plan?
You avoid the extra month by giving Exetel the required 30 days’ notice before your chosen end date. This rule applies to both contract and month-to-month plans, and Exetel will charge a full extra month if notice isn’t provided. To stay in control, pick your ideal end date and count back exactly 30 days, then notify Exetel through phone or live chat. This prevents surprise charges and keeps your final bill predictable.
Why does Exetel charge a 30-day notice period even on no-contract plans?
Exetel applies the 30-day notice to all cancellations because it’s part of their standard terms, regardless of whether you’re contracted. For consumers, this often feels unexpected, especially when other providers allow same-day cancellations. Understanding this rule upfront helps you plan your exit date properly so you don’t pay longer than needed. If service issues are documented, some consumers have had the fee waived after escalation.
What fees should I expect if I cancel an Exetel plan that’s still under contract?
If you cancel mid-contract, Exetel may charge both the 30-day notice fee and an Early Termination Charge. ETCs are usually a percentage of the remaining contract value or a capped amount, and can add up quickly. You may also need to repay modem or device costs if you received hardware under a minimum-term offer. Checking these charges before you set your end date helps you avoid bill shock on the final invoice.
How long does Exetel actually take to cancel a service once I give notice?
Exetel cancellations take a minimum of 30 days because the notice period starts the day you contact them. The service won’t end sooner unless Exetel agrees to waive the notice. Your final bill covers exactly those 30 days, even if your regular billing cycle doesn’t match. This means the cancellation feels slow for many consumers, but planning the date in advance gives you more control and avoids unnecessary overlap.
Tried to cancel but Exetel made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.