Trying to cancel Engie? Avoid the runaround.
Can you cancel your Engie subscription? Check eligibility and conditions
- No lock-in contracts: ENGIE residential plans have no exit fees – you can cancel anytime, as long as you pay for usage up to your end date.
- Cooling-off period: 10 business days from signup where you can cancel with no charges – your service stays with your previous retailer if the transfer hasn’t completed (ENGIE Cooling-Off Policy).
- Notice period: After cooling-off, ENGIE requires 3 business days’ notice to arrange your final meter reading and close your account (ENGIE Terms – Termination).
- Special plans: Overseas Visitors/Corporate arrangements may have unique rules.
- Eligibility: You can cancel for any reason – moving house, switching providers, or no longer needing service.
How to cancel a Engie subscription, service or order
- Get your details ready: Account number, address, and preferred end date (at least 3 business days out).
- Call ENGIE Customer Care: Phone 13 88 08 (8am–7pm AEST, Mon–Fri) to request cancellation.
- Moving house? Let them know your move date – they’ll close your old account and help set up at your new address if you wish (ENGIE Moving Home).
- Confirm charges: Ask about any distributor disconnection fees.
- Get written confirmation: Request a confirmation email or reference number.
- Pay your final bill: Sent within weeks of disconnection, covering usage up to your end date. Refunds for overpayments are processed via bank transfer, card credit, or cheque.
How long does a Engie cancellation take?
- Cooling-off: 10 business days from signup for penalty-free cancellation.
- Notice period: 3 business days required for regular cancellations/move-outs.
- Billing cycle: ENGIE prorates your bill to the final meter reading date.
- Moving house: Schedule turn-off for the day after you vacate. Give 3–5 days’ notice.
- Final bill: Usually within the next billing cycle, but delays can occur – follow up with ENGIE if not received in a month.
Engie cancellation fees and final charges – what to expect
- No ENGIE exit fee for residential plans.
- Possible distributor disconnection fee: Usually $5–$20, appears on your final bill.
- Usage charges: You pay only for energy used up to your end date.
- Outstanding balances: Must be settled on final bill.
Engie cases submitted through Ajust
Consumer experiences with Engie cancellations
Positive: Customers like Patricia report smooth, no-fuss move-outs handled online.
Negative: Some experienced delays – final bills taking 4–5 months in rare cases.
Engie Cancellation FAQs
Can I cancel my Engie energy plan at any time without paying a cancellation fee?
Yes, you can cancel Engie at any time because residential plans have no lock-in contracts or exit fees. You’ll only pay for energy used up to your agreed end date, which keeps costs predictable for busy households. If you’re still within the 10-day cooling-off period, you won’t be charged at all, making it an easy option for consumers who change their mind or switch providers quickly.
How much notice do I need to give Engie before cancelling my service or moving house?
Engie requires at least 3 business days’ notice to close your account or organise a move. This gives them time to arrange your final meter read and calculate accurate charges. If you’re moving, scheduling the disconnection for the day after you leave helps avoid paying for someone else’s usage and keeps your final bill simple and fair.
How long does it take to receive my final Engie bill after cancelling?
Most Engie final bills arrive within the next billing cycle after your meter is read. This timing reflects standard energy billing processes across retailers. If a month passes without a final bill, it’s worth following up so you’re not left guessing about outstanding charges, especially if you’re managing a household budget or settling up after a move.
Are there any fees or extra charges to expect when cancelling Engie?
Engie doesn’t charge exit fees, but you might see a small distributor disconnection fee on your final bill, usually between $5 and $20. This charge comes from the network, not Engie, and appears with your final usage costs. Understanding this upfront helps avoid surprise charges and gives you confidence that your final bill is accurate and transparent.
Tried to cancel but Engie made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.