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Can you cancel your Engie subscription? Check eligibility and conditions
- No lock-in contracts: ENGIE residential plans have no exit fees – you can cancel anytime, as long as you pay for usage up to your end date.
- Cooling-off period: 10 business days from signup where you can cancel with no charges – your service stays with your previous retailer if the transfer hasn’t completed (ENGIE Cooling-Off Policy).
- Notice period: After cooling-off, ENGIE requires 3 business days’ notice to arrange your final meter reading and close your account (ENGIE Terms – Termination).
- Special plans: Overseas Visitors/Corporate arrangements may have unique rules.
- Eligibility: You can cancel for any reason – moving house, switching providers, or no longer needing service.
How to cancel a Engie subscription, service or order
- Get your details ready: Account number, address, and preferred end date (at least 3 business days out).
- Call ENGIE Customer Care: Phone 13 88 08 (8am–7pm AEST, Mon–Fri) to request cancellation.
- Moving house? Let them know your move date – they’ll close your old account and help set up at your new address if you wish (ENGIE Moving Home).
- Confirm charges: Ask about any distributor disconnection fees.
- Get written confirmation: Request a confirmation email or reference number.
- Pay your final bill: Sent within weeks of disconnection, covering usage up to your end date. Refunds for overpayments are processed via bank transfer, card credit, or cheque.
How long does a Engie cancellation take?
- Cooling-off: 10 business days from signup for penalty-free cancellation.
- Notice period: 3 business days required for regular cancellations/move-outs.
- Billing cycle: ENGIE prorates your bill to the final meter reading date.
- Moving house: Schedule turn-off for the day after you vacate. Give 3–5 days’ notice.
- Final bill: Usually within the next billing cycle, but delays can occur – follow up with ENGIE if not received in a month.
Engie cancellation fees and final charges – what to expect
- No ENGIE exit fee for residential plans.
- Possible distributor disconnection fee: Usually $5–$20, appears on your final bill.
- Usage charges: You pay only for energy used up to your end date.
- Outstanding balances: Must be settled on final bill.
Engie cases submitted through Ajust
Consumer experiences with Engie cancellations
Positive: Customers like Patricia report smooth, no-fuss move-outs handled online.
Negative: Some experienced delays – final bills taking 4–5 months in rare cases.
Engie Cancellation FAQs
Tried to cancel but Engie made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.