Trying to cancel Country Road? Avoid the runaround.
Ajust helps you cancel, avoid fees, and know your rights without the stress.
80% Success
30X Faster
2X Better Results
AI-sourced. Human-edited. Made clear for you.
Can you cancel your Country Road subscription? Check eligibility and conditions
- No cancellations allowed: Country Road states “we are unable to cancel or make any amendments to any online orders after your order is placed."
- No address or size changes once checkout is complete.
- Exceptions:
- Order cancelled by Country Road due to stock or payment issues.
- Uncollected Click & Collect orders after store’s hold period.
- Order cancelled by Country Road due to stock or payment issues.
- No subscriptions: Only free loyalty program (Country Road Rewards), no recurring paid services.
How to cancel a Country Road subscription, service or order
- Check order before placing – correct sizes, colours, address, and store location.
- Immediate Country Road contacts:
- Live Chat: 9am–10pm weekdays, 9am–7pm weekends AEDT (Help Page).
- SMS: 0485 866 828 (AU).
- Email: customerservice@countryroad.com.au.
- Live Chat: 9am–10pm weekdays, 9am–7pm weekends AEDT (Help Page).
- Prepare to return after delivery:
- In-store: Return within 30 days with tags and proof of purchase.
- By post: Use included returns form and follow Returns Instructions.
- In-store: Return within 30 days with tags and proof of purchase.
- Click & Collect workaround: Not collecting will trigger store cancellation after ~7–14 days, but a refund may take longer.
How long does a Country Road cancellation take?
- No cancellation window – orders lock in immediately after checkout.
- Returns deadline: Generally 30 days from purchase/delivery for full refund.
- Click & Collect hold: Typically 7–14 days before store cancels uncollected order.
- Refund processing: 10 business days after warehouse receives return. In-store refunds processed instantly (bank may take 1–5 days).
Country Road cancellation fees and final charges – what to expect
- No cancellation fees – returns are free for most online orders.
- Outlet orders: Return postage may be customer’s responsibility (Outlet Policy).
- Full order returns: Refund includes original shipping fee.
- Partial returns: Shipping not refunded.
- Promotions & loyalty: Refund amount may adjust if discounts no longer apply; loyalty points earned will be reversed.
Country Road cases submitted through Ajust
Consumer experiences with Country Road cancellations
Stock issue frustration: Orders cancelled days later, but refunds took over a week.
Delayed delivery turned cancellation: Some orders were cancelled after weeks due to stock errors, with eventual refunds.
Smooth in-store returns: Fast refunds and helpful staff reported when returning online purchases in-store.
Country Road Cancellation FAQs
Tried to cancel but Country Road made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.