Trying to cancel Country Road? Avoid the runaround.
Can you cancel your Country Road subscription? Check eligibility and conditions
- No cancellations allowed: Country Road states “we are unable to cancel or make any amendments to any online orders after your order is placed."
- No address or size changes once checkout is complete.
- Exceptions:
- Order cancelled by Country Road due to stock or payment issues.
- Uncollected Click & Collect orders after store’s hold period.
- Order cancelled by Country Road due to stock or payment issues.
- No subscriptions: Only free loyalty program (Country Road Rewards), no recurring paid services.
How to cancel a Country Road subscription, service or order
- Check order before placing – correct sizes, colours, address, and store location.
- Immediate Country Road contacts:
- Live Chat: 9am–10pm weekdays, 9am–7pm weekends AEDT (Help Page).
- SMS: 0485 866 828 (AU).
- Email: customerservice@countryroad.com.au.
- Live Chat: 9am–10pm weekdays, 9am–7pm weekends AEDT (Help Page).
- Prepare to return after delivery:
- In-store: Return within 30 days with tags and proof of purchase.
- By post: Use included returns form and follow Returns Instructions.
- In-store: Return within 30 days with tags and proof of purchase.
- Click & Collect workaround: Not collecting will trigger store cancellation after ~7–14 days, but a refund may take longer.
How long does a Country Road cancellation take?
- No cancellation window – orders lock in immediately after checkout.
- Returns deadline: Generally 30 days from purchase/delivery for full refund.
- Click & Collect hold: Typically 7–14 days before store cancels uncollected order.
- Refund processing: 10 business days after warehouse receives return. In-store refunds processed instantly (bank may take 1–5 days).
Country Road cancellation fees and final charges – what to expect
- No cancellation fees – returns are free for most online orders.
- Outlet orders: Return postage may be customer’s responsibility (Outlet Policy).
- Full order returns: Refund includes original shipping fee.
- Partial returns: Shipping not refunded.
- Promotions & loyalty: Refund amount may adjust if discounts no longer apply; loyalty points earned will be reversed.
Country Road cases submitted through Ajust
The quality of my Country Road handbag really let me down. After only a few uses, it started to show wear and tear that I wouldn’t expect from a brand known for craftsmanship. It was frustrating because it had been a special gift, and I had trusted it would last. - Mary
I bought a Country Road handbag that broke after just one use. The clasp snapped, and I couldn’t use it again. I expected much better quality and was left disappointed, especially since I’d always thought of Country Road as a reliable brand. - Mary
I spent several days trying to reach Country Road’s customer service, but no one responded on live chat, text, or phone. It was incredibly frustrating to be left without help when I just needed support with my order. - Mary
My order arrived missing a pair of earrings I’d been excited about. I tried to get in touch with Country Road, but couldn’t reach anyone for days. It felt like my concern wasn’t being taken seriously, which really dampened the experience. - Aynsley
Consumer experiences with Country Road cancellations
Stock issue frustration: Orders cancelled days later, but refunds took over a week.
Delayed delivery turned cancellation: Some orders were cancelled after weeks due to stock errors, with eventual refunds.
Smooth in-store returns: Fast refunds and helpful staff reported when returning online purchases in-store.
Country Road Cancellation FAQs
Can I cancel a Country Road order after checkout?
No, once you’ve placed your Country Road order, it can’t be cancelled or changed. The brand locks in your order immediately after checkout to ensure fast fulfilment. The only exceptions are when Country Road cancels the order themselves—such as due to payment or stock issues. For any post-purchase changes, your best option is to return the item once it arrives.
What happens if I don’t collect my Click & Collect order from Country Road?
If you don’t pick up your Click & Collect order within the store’s hold period (usually 7–14 days), Country Road will automatically cancel it. You’ll receive a refund, though processing times can vary. In-store refunds are instant, while online refunds can take up to 10 business days once processed by the warehouse.
How can I return a Country Road order if I can’t cancel it?
You can return most Country Road items within 30 days of delivery or purchase. Bring the item with tags and proof of purchase to any store, or post it back using the returns form included in your parcel. Returns are free for standard online orders, but outlet orders may require you to cover postage.
Does Country Road charge any cancellation or return fees?
There are no cancellation fees, as cancellations aren’t allowed after checkout. Returns are generally free for online purchases, and you’ll get a full refund including shipping on full returns. Partial returns won’t include shipping refunds, and loyalty points from the original purchase may be reversed if discounts no longer apply.
Tried to cancel but Country Road made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.