Trying to cancel

Costco

? Avoid the runaround.

Costco offers some of the most flexible cancellation policies in Australia:

• Membership – Cancel anytime for any reason. Costco refunds your full annual fee under its “100% Satisfaction Guarantee.”
  
  
• Online orders – Cancel yourself within 30 minutes of placing an order. After that, you’ll need to contact Costco Member Care to request a manual cancellation. If the order has already shipped, cancellation isn’t possible, but you can return it.
  
  
• In-store purchases – No pre-shipment cancellation since you already have the product, but Costco’s generous change-of-mind returns apply.
  
  
• Exceptions – Certain items (e.g., Costco Travel bookings, custom orders, or large appliances) may follow different terms. Electronics can only be returned within 90 days, while other merchandise has no formal time limit.
  

A. Cancel a Costco Membership

• In-Warehouse – Visit any Costco warehouse membership desk and request cancellation. Refunds are processed immediately, often back to your card or in cash.
  
  
• By Phone – Call Member Services on (03) 5316 7223 (Mon–Fri, 8am–5pm AEST). Provide your details and request cancellation. Refunds are processed to your original payment method or by cheque/EFT if needed.
  
  
• No notice period – You don’t need to wait until your renewal date; cancel anytime.
  
  

B. Cancel a Costco Online Order

• Within 30 minutes – Log in to My Account → My Orders. Select the order and click “Cancel Items”. You’ll get instant confirmation if successful.
  
  
• After 30 minutes – Call (03) 5316 7223 or use the support chat bubble. If the order hasn’t shipped, staff can cancel manually.
  
  
• If already shipped – Wait for delivery, then initiate a return via Costco’s returns policy.
  

• Memberships – Cancel anytime. Refunds are available throughout your membership year, even on day 364.
  
  
• Online orders – The first 30 minutes is your golden self-service window. After that, timing depends on order status. If it’s still “Pending,” Member Care may cancel, if it’s “Shipped,” you’ll need to return the item.
  
  
• Returns deadlines – Electronics: 90 days from receipt. Other merchandise: no fixed deadline, subject to condition.
  

Costco does not charge cancellation fees:

• Membership cancellations – 100% refund of your annual fee.
  
  
• Online orders – Full refund if cancelled before shipment. If returned later, refunds cover product price and usually shipping.
  
  
• No restocking fees – Costco doesn’t deduct penalties for cancellations or change-of-mind returns.
  
  
• Gift card payments – Refunds are returned to a new or existing Costco Shop Card.