Trying to cancel

Airbnb

? Avoid the runaround.

 Airbnb lets guests cancel reservations at any time, but refund eligibility depends on the host’s cancellation policy:

• ✅ Flexible, Moderate, and Strict policies apply per listing. Each has different cut-off times and refund rules.
  
  
• ⏱ Cancel before the policy’s deadline (e.g. 24 hours or 5 days before check-in) to avoid charges.
  
  
• 🚫 Cancel too late, and you may forfeit one night or even the full booking cost, especially under strict or non-refundable policies.
  
  
• ⚠️ Check-in time matters: Refund deadlines are based on the listing’s local check-in time or default to 3:00 PM.
  
  
• 💡 If your host cancels, you get a full refund automatically, with Airbnb support to help you rebook.
  
  
• 🌪 Disasters or emergencies? Airbnb’s AirCover policy may allow refunds even outside normal policy rules.
  
  

Always review the listing’s cancellation policy before you book to avoid surprises.

Cancelling a reservation on Airbnb is fast and fully self-service:

1. Log in at airbnb.com.au and go to your Trips.
   
   
2. Choose the reservation you want to cancel.
   
   
3. Click “Cancel Reservation” under the booking details.
   
   
4. Confirm your reason (if prompted) and review the refund breakdown.
   
   
5. Click through the steps to complete the cancellation.
   
   

✅ Airbnb will confirm your cancellation via email and display any applicable refund instantly.

📱 Cancelling an Airbnb Experience? Same process, just cancel at least 24 hours (or 72 hours) before it starts for a refund.

📞 Need help? Airbnb support is available 24/7 via chat or phone, especially useful for last-minute issues or disputes.

Timing is critical for refunds. Here's what to know:

• 🕐 Refund deadlines vary by policy:
  
  
  • Flexible: cancel up to 24 hours before check-in for full refund.
    
    
  • Moderate: cancel up to 5 days before check-in.
    
    
  • Strict: cancel within 48 hours of booking (and 14+ days before check-in) for full refund.
    
    
• 📅 Check-in time is key: deadlines are based on the local time of the listing.
  
  
• ⏳ Cancel after the cut-off? You might forfeit part or all of your booking.
  
  
• 🛑 Already checked in? Report issues within 72 hours under AirCover to request rebooking or refund.
  
  
• 🧾 Airbnb shows exact refund terms before you confirm cancellation.
  

There’s no formal “cancellation fee,” but you might lose money if you cancel late:

• ❌ Cancel within the refund window = no charge.
  
  
• 🚫 Cancel late = lose one or more nights’ cost depending on host’s policy.
  
  
• 🛏 Non-refundable bookings = $0 refund. These are discounted but inflexible.
  
  
• 💸 Airbnb’s service fee (~14%) is only refunded if you cancel within the free window. Otherwise it’s non-refundable.
  
  
• ⚠️ No penalties to your Airbnb account for cancelling, just follow the terms.
  
  

You’ll always see the total amount refunded or charged before finalising your cancellation. No surprises. No hidden fees.