Wins we’re proud of for Ajust customers.
Refunds, credits, cancellations and fixes from real cases. Every one comes from a real Ajust case or a public review.
Faulty vacuum, email mismatch flagged
Returned and full credit issued
Fixed-term gym contract, exit fee demanded
Cancelled without the exit fee
Car insurance claim stuck for five months
Claim approved and the payout confirmed
Phone held at a repair centre for 43 days with no updates
Device returned after escalation
Checkout froze and charged for three laptops
$1,212 refunded for the two extra orders
$5,500 damage charge with no invoice
$5,500 dispute resolved in his favour
Goods paid for never delivered
$250.53 back by chargeback
Cancellation fee charged, then the airline cancelled the flight
$1,840 fee refunded
PayID payment sent to a dormant account
$300.09 returned
MacBook left on board a flight to Tokyo
Found and confirmed by Qantas
Signed up to Amazon Prime by accident and couldn't get the charge back
$79 refunded and an apology from Amazon, the same day
Astounding how fast this problem was solved, I spent hours & hours locked in a maze getting nowhere on my own. Ajust was back before dinner with a result and my monies returned and an apology from Amazon.
E-scooter order cancelled before dispatch, refund form submitted, nothing arrived for three weeks
$2,497.55 refunded the afternoon Ajust's demand went out
In a word 'fast.'
A Pay in 4 glitch cost him a sale price and PayPal wouldn't budge
$50 credited to his PayPal account
Ajust took care of absolutely everything. They kept in contact with me in relation to progress and we got the result we were looking for.
Online rug didn't match its description and the refund stalled for six weeks
$294 refunded in full after two Fair Trading complaints
Ajust knew I had a case, and pushed for my refund. I will use them again and would recommend them in the future, to other people facing a corporate issue.
Order not dispatched with the event days away
Dispatched the same day with tracking
Two charges after cancelling, dispute denied
$108 refunded
Charged after cancelling
$149 refunded
Subscription that needed a phone call to end
Cancelled immediately, no further charges
Her father was denied boarding
$190 refund approved
Faulty smart toilet
$261.85 refunded
75-inch TV sent for repair, then silence
Repair back on track after a formal complaint
Deposit paid, installation date never set
$2,750 deposit returned
GPS watch charging fault a year after purchase
Exchanged for the newer model
Three diffusers with an app that would not work
$425.25 refunded plus $44.90 return postage
Faulty convection heater
$69 refunded in store
Undisclosed cabin bunks, a defective replacement cabin and an anniversary package not honoured
Upgrade and the package honoured
Non-refundable booking cancelled over a guest-count typo
$330.59 refunded
Internet bill up $5 a month, two agents, two different reasons
$90 credit
Kogan First membership charge he never signed up for
$129 refunded in full
14 items missing from an online delivery
All 14 redelivered the same day
65-inch TV panel failed; the manufacturer said no
Replaced with a newer 2026 model
Refund promised in writing, nothing for 26 days
$1,563 refunded after a phone escalation
Waikiki hotel booked twice by mistake; Booking.com's verification loop went nowhere
$3,420 back after a dispute through her bank
Ajust helped us sort our problem getting a full refund from Booking.com when our reservation had been double booked.
PlayStation 5 returned in February, refund promised for six months
$829 refunded
Order needed before an 11 September departure
Delivered three days early
A model shop sat on the balance of a refund it owed
$18.76 refunded within the hour
Within the hour BNA model world backflipped once ajust contacted them and refunded my money I was owed. Ajust where fantastic and will use again.
Signed up, then changed her mind
Plan cancelled within the cooling-off period, no exit fees
Electric cargo trike tipped over twice; the business tried to deduct fees from a refund it had confirmed in writing
$5,599 refunded in full
I would not have been able to achieve this result by myself. I cannot recommend Ajust highly enough.
Shed paid for in full, installation never started for seven months
Shed built after formal contract notices
Ajust guided me through the problem I had and resulted in a happy resolution. Each step was done quickly and professionally.
Travel insurance excess charged per person instead of per claim
$228.48 refunded
16 returned items, refund never processed
$590 refunded on Target's own live chat
App froze, driver never came, cancellation fee charged
$10 fee refunded
Online order lost in transit, replacement refused
Replacement Braun shaver
ASKO oven corroding inside; the manufacturer said no for weeks
Full replacement oven with a fresh 10-year warranty and free installation
Galaxy Watch display kept failing
$699 refunded
Dick Smith FIRST charge he never signed up for
$129 refunded
Charged for a radar detector he never ordered
$138.33 back, refunded in US dollars
Socks missing from an online order
$9 refunded
Still billed after Netflix stopped working on an older TV
Last charge refunded and the subscription cancelled
Free eero 7 modem promised by two agents, then withdrawn
$216 credit, the value of the promised modem
Hotel booking taken, then no receipt, no replies and no refund
Full refund of the booking, recovered through her bank
Ajust helped me get a full refund from a big hotel group for accepting my hotel booking but completely lacking in the usual customer services of direct communication, providing a receipt etc.
A $49.99 subscription about to auto-renew through Apple
Cancelled with hours to spare
Kettle lid came away
$42 refunded
Birthday flowers never arrived
$102.18 refunded
Driver never completed the ride
$33.68 refunded within hours
Dumbbell set not fit for purpose
$279 store credit
Extended warranty bought at the register
$119 refunded on day 28 of the 30-day cooling-off period
Website fault cancelled a ferry booking
$118 back
Faulty mesh Wi-Fi system
$499 refunded
Misleading avocado price tag
$2 refund (yes, really)
Returns portal glitch forced store credit
$109.95 cash refund instead
Dead-on-arrival power tool battery
$69 refunded the same day
Air mat split at the seam
$119 refunded
Kogan First membership they never signed up for
$129 refunded
Laptop screen cracked within six months
$859 store credit
Dryer's drum insulation melted; Samsung pushed for a repair
$1,742 cash refund
Dining table arrived chipped and cracked
$159 refunded
FERREX battery missing from an Aldi tool deal, as advertised
Replacement battery from the manufacturer, with a bonus tool thrown in
Ajust is just the best experience I have had in a very long while as to customer support issues.
Gaming chair never arrived, three refund promises broken
$448.95 refunded
Flight cancelled after a schedule change; credit only offered
$887 cash refund
Beer dropped from the order without asking
$254.95 refunded, and he kept the bottles that did arrive
Cancelling internet after a move turned into a runaround
Service cancelled, no runaround
Dishwasher delivery delayed past a competitor's sale
$415 off the price for the delay
So very worth it! Excellent service!
Refurbished iPad ordered through Dick Smith's marketplace never came
$659 refunded
Fast and efficient service would definitely use them again, my problem was solved in two days I can't thank them enough
Order marked delivered, never arrived
$124.98 refunded
Three baggage add-ons bought by accident
$111 refunded
Cancelled flight, AirAsia stopped replying
$824.88 back by chargeback
Picture board failed on a 3.5-year-old TV
$595 from Hisense
77-inch OLED returned unopened, refund refused
$3,583 from LG
Charged twice for internet
$44 duplicate charge refunded
Account frozen for months in identity verification
Account unfrozen
Charged after the booking was cancelled
$1,147 from Delta
Month-to-month gym membership, exit fee threatened
Cancelled the same day
Three months billed after cancelling an unused account
$327 refunded
Two wrong cases refused at the door
$122 refunded
Free trial auto-charged an annual plan
$217.50 back from Substack
ATM took the cash and never dispensed it
$1,516 returned by CommBank
Order never arrived
$258 refunded
ID review completed, then ignored
Account reopened
Paying $113 a month after 21 years and ready to cancel
Loyalty discount to $70 a month instead
TV would not power on
$2,054 back from JB Hi-Fi
Membership auto-renewed without warning
$129 refunded
Four Pay in 4 purchases she never made
Purchases cancelled and $139 returned
Bravia TV never delivered
$4,847 back from Sony
Landline out for 30 days
$50 bill waived
Goods paid for never arrived
$391 back through an ANZ chargeback
Laptop overheating dangerously
$898 back from Harvey Norman
Locked out of online banking, payments failing
Online banking unlocked
Flights clashed with a PhD milestone
$946 from Aunt Betty
Confirmed Qantas flights swapped for something else
$2,541 back
No wins in this category yet. Try another industry.
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