How to Create Your Advocate Account

Follow these 4 simple steps to get verified and start resolving your issue fast.

Step 1. Enter Your Details

Got to advocate.ajust.com.au and create your account by entering:

Email
First name
Last name

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Step 2. Check Your Email for the 6-Digit Code

Open your inbox and look for an email from contact@ajust.com.au

If it’s not there, check your spam folder.

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Just a bit more

Step 3. Verify Your Account

Copy the 6-digit verification code from your email and paste it into the verification page on advocate.ajust.com.au

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Step 4. Add Your Mobile Number

Enter your mobile number to finalise your registration and activate your account.

FAST, FAIR AND FREE

Resolve your issue the easy way

Take the effort out of making a complaint. Ajust sends the right details to the right place – so you get the right outcome.

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Issues We Solve

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.