What's covered under

Winning Appliances

's warranty?

Winning Appliances warranty protection comes from two layers: the manufacturer's warranty on each appliance, and your Australian Consumer Law rights, which apply automatically and can't be excluded. As Australia's leading kitchen and laundry specialist, Winning Appliances sells the products but doesn't make them — so coverage flows through the brand (Samsung, Bosch, Miele, ASKO, Smeg, Fisher & Paykel) plus your statutory guarantees.

Here's what you're covered by:

• Australian Consumer Law (ACL) Consumer Guarantees — Apply to every product and can't be contracted out. Winning's Terms & Conditions confirm goods come with guarantees that cannot be excluded. You're entitled to a repair, replacement, refund or compensation depending on whether the fault is major or minor.
• Manufacturer's warranty — Each appliance carries its own brand warranty, commonly referenced as 2 years, though duration varies by brand and product. The warranty booklet supplied with your appliance is the definitive source.
• The Back Up Plan (optional) — A paid extended protection product offered at point of sale. It adds coverage on top of — but separate from — your ACL rights.
• Out-of-warranty service — Winning Appliances coordinates service for any appliance it sold, whether in or out of warranty, by contacting the manufacturer on your behalf.

One thing worth knowing: your Consumer Guarantees can outlast the manufacturer's 2-year window. A premium appliance is expected to last a reasonable time given its price — usually well beyond two years.

Winning Appliances acts as the go-between with the manufacturer, so most claims start with one call to their Service Department.

By Phone or Email (Appliances)

1. Find your proof of purchase. Locate your tax invoice from delivery or in-store. Lost it? Winning retains purchase records and can recover it.

2. Identify the fault. Note the symptom, model and serial number (on the rating plate), and roughly when the issue began.

3. Contact the Service Department. Call 02 9694 0210 or email service@winning.com.au, Monday to Friday, 8:00am–5:00pm.

4. Let Winning lodge the claim. They contact the supplier or manufacturer on your behalf to register your warranty claim or service request.

5. Arrange the visit. An authorised technician is booked to inspect and repair, or a replacement part is organised.

For Bathware, Furniture & Lighting

• Call the dedicated line on 03 9592 6644 for warranty and service on these product categories.

Online Enquiry

• Start a question through the "Ask an Expert" chat and contact channel on winnings.com.au.

Escalating Under the ACL

• If the fault is major, or the appliance fails before a reasonable lifespan, assert your Consumer Guarantee rights directly with Winning Appliances. If it stays unresolved, lodge with your state Fair Trading or Consumer Affairs body. You can also lodge a formal complaint to push the matter further.

Manufacturer warranties and the optional Back Up Plan typically don't cover problems caused by the way an appliance is used, installed or maintained. Knowing these exclusions upfront saves you a wasted claim.

• Misuse or neglect — Improper operation or failure to maintain the appliance.
• Accidental or physical damage — Drops, impacts and liquid spills outside normal use.
• Unauthorised repairs or modifications — Work done by non-accredited technicians.
• Consumables and wear parts — Filters, seals, light globes and batteries.
• Commercial use — Using a domestic appliance in a commercial setting.
• Incorrect installation — Installation not done by a licensed or authorised tradesperson.
• Late-reported cosmetic damage — Transit damage must be reported within 48 hours of delivery (24 hours for sinks, bathware and basins). Outside these windows, it may not be covered.

A separate point on change-of-mind returns (not a warranty matter): products must be boxed and unopened, reported within 30 days, and attract a $50 (or delivery-fee) collection charge plus a 25% restocking fee. Unboxed, used, installed, bulky, spare-part and custom or special-order items can't be returned this way.

Even where a manufacturer warranty has expired or excludes a fault, your Australian Consumer Law guarantees still apply and cannot be contracted out of.

Have these ready before you contact the Service Department to keep the claim moving:

• Proof of purchase / tax invoice — The key document, supplied by email at delivery or in-store. Winning retains copies if you've misplaced yours.
• Model and serial number — Found on the product rating plate or in the manual.
• Date of purchase or delivery — Helps confirm the warranty window.
• Description of the fault — Ideally with photos or video, essential for delivery-damage claims within the 48-hour window.
• Manufacturer's warranty booklet — Supplied with the appliance, if you still have it.