What's covered under

Westinghouse

's warranty?

Every Westinghouse appliance sold in Australia comes with a manufacturer's warranty that protects against manufacturing faults — and that cover sits on top of your Australian Consumer Law (ACL) rights, which can't be excluded. The Westinghouse warranty for major appliances is administered by Electrolux Home Products, while small appliances are handled separately.

Here's what the Westinghouse appliance warranty typically covers (always confirm the exact term on your model's warranty card):

• Large kitchen & laundry appliances (fridges, freezers, washers, dryers, cooktops): usually 12 months parts and labour from the date of purchase.
• Dishwashers and built-in ovens/cooktops: commonly 24 months parts and labour, with longer cover on selected ranges.
• Small appliances (kettles, toasters, air fryers and similar): a standard 12-month manufacturer's warranty.
• Sealed components (e.g. compressors): some premium ranges carry extended cover — check the document supplied with your model.

Two things worth knowing about the Westinghouse warranty period and duration:

• Cover applies to appliances bought and used in Australia for normal domestic (household) use.
• Electrolux bears the reasonable cost of transport, travel and delivery to and from an authorised service centre for a valid claim. For a major failure, your ACL rights to a replacement or refund apply regardless of the warranty period.

You can claim directly through Westinghouse/Electrolux, or through the retailer you bought from under the ACL. Many customers report the retailer route is faster — so don't rule it out.

Before you call — get your details ready

1. Locate your proof of purchase. Find the original receipt or tax invoice. No claim is processed without it.

2. Find your model and serial number. These sit on the appliance's rating plate (inside the door, on the back, or under the unit) and on your purchase documents.

3. Check your warranty period and user manual. Confirm the fault is a covered manufacturing defect, not an excluded issue.

Claim through Westinghouse/Electrolux Customer Care

1. Large appliances: Call Westinghouse Customer Care on 13 13 49 (cost of a local call). Hours: Mon–Fri 8am–7pm, Sat 9am–2pm, Sun 10am–2pm AEST.

2. Small appliances: Call 1300 883 109 (Mon–Fri 10am–6pm AEST), or return the item to your place of purchase.

3. Book a service online (large appliances). Request and manage a repair via the Service & Repair portal.

4. Have details ready. Provide your model/serial number, proof of purchase, a clear fault description, and your address so an authorised service centre can be arranged.

5. Keep records. Note your case/reference number and the staff you speak with, and ask for outcomes in writing.

Claim through the retailer

• Under the ACL, you can take the claim straight to the store you bought from — they share responsibility for faults.
• This often resolves quicker than the manufacturer channel, especially for major failures.

> Tip: For a confirmed major failure, you can choose a replacement or refund — you don't have to accept repeated repair attempts.

The manufacturer's warranty covers manufacturing faults — not damage you cause or normal wear. These are the main Westinghouse warranty exclusions:

• Misuse, abuse or neglect — damage from using the appliance other than per the user manual.
• Accidental damage — drops, knocks, spills, power surges, fire, flood or pests.
• Unauthorised repairs or modifications — service by anyone who isn't an Electrolux authorised agent voids the warranty.
• Incorrect installation — appliances not installed per the instructions or by a qualified person.
• Commercial or non-domestic use — appliances used for commercial, industrial or rental purposes are typically excluded.
• Wear and tear & consumables — filters, seals/gaskets, light bulbs, batteries, knobs and similar parts.
• Cosmetic damage that doesn't affect performance, including damage from harsh or incorrect cleaning agents.
• Lack of maintenance or failure to follow recommended care instructions.
• Second-hand goods, altered/removed serial numbers, or claims with no valid proof of purchase.

Even where the manufacturer's warranty excludes a fault, your ACL rights still apply if the product wasn't of acceptable quality or fit for purpose.

Have these ready before you lodge — a complete file is the fastest path to approval. A Westinghouse proof of purchase warranty claim can't proceed without the first item:

• Proof of purchase — the original receipt or tax invoice showing retailer, date and price (mandatory).
• Model and serial number — from the appliance's rating plate.
• Warranty card / registration details — registering online speeds up after-sales support, especially for small appliances.
• Description of the fault — a clear written summary of the symptoms and when they started.
• Photo or video evidence — useful for documenting the defect, error codes or damage before a technician attends.
• Previous service reports — keep copies if the appliance has been serviced before for the same issue; these matter for repeat-failure or major-failure claims under the ACL.