What's covered under

Electrolux Australia

's warranty?

Electrolux backs most of its home appliances in Australia with a 24-month (2-year) manufacturer's warranty from the date of original purchase. This sits on top of your rights under the Australian Consumer Law (ACL) — which the manufacturer's warranty cannot reduce or override.

Key coverage points:

• Standard period: 24 months (2 years) from original purchase for most Electrolux home appliances.
• What's repaired: Parts found to be defective due to faulty materials or workmanship are repaired or replaced at no extra charge, where the appliance is readily accessible for service.
• Transport costs: Electrolux or its authorised service centre bears the reasonable cost of transport, travel and delivery to and from the service centre.
• Who services it: Repairs are carried out by Electrolux or its authorised service agents only.
• Where it applies: Appliances purchased and used in Australia for normal domestic (household) use.

Beyond the written warranty, your ACL guarantees mean goods must be of acceptable quality, fit for purpose and match their description. For a major failure, you may be entitled to a refund or replacement; for a minor failure, Electrolux can repair it within a reasonable time. These rights can extend well past 24 months depending on the appliance's price and expected lifespan.

Electrolux also markets AEG and Westinghouse appliances in Australia under related terms. Spare parts and accessories carry their own — often shorter — warranty period.

You can lodge a claim online or by phone. Get your paperwork ready first, then choose a method.

Before you start

• Locate your proof of purchase — receipt or tax invoice showing the purchase date and retailer.
• Find your model and serial number — printed on the appliance's rating plate.

Book a repair online

1. Go to the Electrolux support portal and select "Book a repair".

2. Enter your appliance details and describe the fault clearly.

3. Provide your purchase date, model/serial number and contact details.

4. Note the case or reference number you're given.

Claim by phone

1. Call Electrolux Customer Care on 13 13 49 to speak with the team.

2. Describe the fault and confirm your purchase date and model/serial number.

3. Arrange a service booking and record your reference number.

Once lodged, an authorised technician is arranged to assess and repair — or recommend replacement of — the appliance. Keep every reference number and follow up in writing so there's a paper trail.

Tip: If your appliance failed earlier than reasonably expected, state clearly that you are also claiming under the Australian Consumer Law — not just the manufacturer's warranty.

The Electrolux warranty covers faulty parts and workmanship — not damage from outside causes. These exclusions do not remove your statutory rights under the Australian Consumer Law.

Common exclusions include:

• Consumables and perishable parts — light globes, batteries, filters and similar items.
• Non-Electrolux parts — components or appliances not supplied by Electrolux.
• Cosmetic damage that doesn't affect operation, such as scratches or marks.
• Negligence or accidental damage.
• Misuse or abuse — including failure to properly maintain or service the appliance.
• Unauthorised repairs — improper or faulty servicing by repairers who aren't authorised.
• Normal wear and tear.
• Power surges or electrical storm damage.
• Incomplete or improper installation.
• Incorrect or inappropriate operation of the appliance.
• Insect or vermin infestation.
• Ignoring the instructions — failure to follow the supplied operating or installation guides.
• Commercial or non-domestic use — the standard warranty is for domestic household use only.

Have these ready before you lodge — proof of purchase is the single most important item for a successful claim.

• Proof of purchase — the original receipt or tax invoice showing the purchase date and retailer. Required before a claim can be made.
• Model and serial number — located on the appliance's rating or data plate.
• Date and place of purchase — to confirm your appliance is in (or near) the warranty period.
• A clear description of the fault — plus photos or video of the defect where they help.
• Installation details — for installed appliances, these may be requested to confirm correct installation.

Keep these documents safe from the day of purchase.