What's covered under

Betta Home Living

's warranty?

Betta Home Living warranty protection works on three overlapping layers across whitegoods, electrical appliances, TVs, audio, computing, and furniture sold through its national network of independently owned member stores. Your cover combines automatic legal rights, the manufacturer's warranty, and an optional paid plan.

• Australian Consumer Law (ACL) guarantees: Every product sold in Australia carries consumer guarantees — goods must be of acceptable quality, fit for purpose, and match their description. These rights apply regardless of any other warranty and cannot be excluded.
• Manufacturer's warranty: Most appliances include a manufacturer warranty, typically 1 to 2 years (for example, LG whitegoods often include 2 years parts and labour, with longer cover on inverter and motor components).
• Back Up Plan (optional paid extended warranty): A warranty and service product — not insurance — administered for Betta member stores by BSR Group. It extends cover for mechanical or electrical failure after the manufacturer's warranty ends.

Back Up Plan extended warranty durations

• Whitegoods: up to a 5-year total period (manufacturer warranty plus up to 3 years Back Up Plan cover).
• Air conditioners: up to 7 years total from the original date of purchase.
• Other product codes: up to 5 years total, including the manufacturer's warranty.
• Cover can include broken parts such as crisper and dairy doors, shelving, and handles.

Bonus warranty promotions (such as "Bonus up to 5 Years Warranty" catalogue offers) run periodically and are governed by separate promotional terms and conditions.

The Betta warranty claim process depends on where you bought the product. Start with the channel that matches your purchase.

In-store purchases

1. Return to the store where you purchased the item.

2. Bring the product, your invoice or receipt, and Government-issued photo identification.

3. The store assesses the fault and, under the ACL, offers a free repair for minor problems, or a replacement or refund for major failures.

Online purchases

1. Contact Betta's support team via the Betta Contact Us form or by phone on 1300 423 882.

2. Provide your order details and a description of the fault, ideally with photos.

3. Follow the team's instructions for return, inspection, or in-home service.

Back Up Plan extended warranty claims

1. Lodge the claim through your purchasing store or call 1300 423 882 to reach the Back Up Plan administrator (BSR Group).

2. Supply your proof of purchase and Back Up Plan documentation.

3. The plan then manages the repair or replacement process on your behalf.

If your fault overlaps a refund or replacement entitlement, Betta's returns and refunds policy sets out your options under the ACL.

The Back Up Plan and manufacturer warranties generally do not cover faults caused by the customer or normal wear. Knowing these exclusions upfront helps you avoid a denied claim.

• Misuse, abuse, or neglect of the product.
• Accidental damage such as drops, impacts, or liquid damage.
• Unauthorised repairs or modifications by non-approved technicians.
• Consumables and wear items including filters, batteries, bulbs, and belts.
• Cosmetic damage that does not affect function.
• Commercial use of a product sold for domestic use.
• Faults during the manufacturer's warranty period — the Back Up Plan only begins once that warranty ends.

Some accessory and consumable failures, such as door seals, sit outside both the manufacturer warranty and the Back Up Plan. This has been a recurring source of customer frustration, so confirm what's covered before relying on a warranty.

Having the right evidence ready keeps your claim moving. Gather these before you lodge.

• Proof of purchase: Original tax invoice or receipt showing the date and store.
• Back Up Plan documentation: Your certificate or plan paperwork for extended warranty claims.
• Government-issued photo ID: Required for in-store returns.
• Photo or video evidence: Images of the fault, especially for online claims.
• Product serial or model number: Confirms the coverage period and product code prefix.
• The product itself: Bring it in for in-store assessment where practical.