What's covered under

Appliances Online

's warranty?

Appliances Online is one of Australia's largest online appliance and whitegoods retailers — and because it's a retailer, not a manufacturer, your Appliances Online warranty protection comes from three layers working together. Every appliance ships brand new with the maker's warranty included, and your Australian Consumer Law rights apply on top, automatically and free.

Here's what covers your purchase:

• Manufacturer's warranty (free with every product): Every appliance — Samsung, LG, Fisher & Paykel, Bosch, Westinghouse and more — comes with the full manufacturer warranty for that brand. Cover is typically 1 to 2 years for most whitegoods, with some premium brands running longer. Terms and duration are set by the manufacturer, not Appliances Online.
• Optional Care Plan (paid add-on): Buy an extended Appliances Online Care Plan at checkout (underwritten by Domestic & General or SquareTrade). It covers parts, labour and service call-out fees for mechanical or electrical failure, with 2, 3 and 4-year options available.
• Australian Consumer Law guarantees (automatic, can't be excluded): Australian law guarantees goods are of acceptable quality, fit for purpose and durable — and these rights apply even after a manufacturer warranty expires.

A few key rules to know up front:

• Manufacturer warranty starts from the date of purchase or delivery.
• A Care Plan begins when the manufacturer's warranty expires — the two don't run at the same time.
• You must buy a separate Care Plan for each product, and only at the time of purchase. It can't be added later.
• Care Plans exclude furniture, bedding and mattresses.
• Goods sent for repair may be replaced with refurbished goods of the same type.

Source: Appliances Online Warranty & Care Plan information.

Lodging an Appliances Online warranty claim is straightforward — the right team depends on which cover applies and when you ordered. Work through the steps below.

Step 1 — Get your proof of purchase ready

1. Find your tax invoice or order confirmation — it was emailed to you when you ordered.

2. Note your Customer Care Code, printed on that invoice (needed to confirm Care Plan cover).

Step 2 — Identify which warranty applies

1. Fault within the manufacturer's warranty period → manufacturer warranty or ACL.

2. Fault after the manufacturer warranty but within a purchased Care Plan → Care Plan claim.

Step 3 — Contact the right team

• Manufacturer warranty or general fault: Call Appliances Online customer service on 02 9694 0210 or 1300 000 500, or contact the manufacturer directly.
• Care Plan claims (orders from 1 April 2022 onward): Call 1800 953 596 (Customer and Business plans).
• Care Plan claims (orders before 1 April 2022): Customer Care Plan 1300 100 824; Business Care Plan 1300 375 308.
• Starting a return or fault report: Call 1300 000 500.

Step 4 — Describe the fault and arrange assessment

1. Explain clearly what's wrong and when it started, with your invoice and Customer Care Code on hand.

2. The team will organise inspection, repair, pick-up or delivery as set out in your Care Plan brochure.

3. Back up any data on data-capable devices first — Appliances Online isn't responsible for data lost during repair.

If your claim is knocked back but the appliance failed within a reasonable lifespan, you can escalate a formal complaint and assert your ACL rights — they can't be contracted out.

Sources: Warranty & Care Plan information · Trading Terms — Warranties.

Manufacturer warranties and Care Plans cover faults — not damage you cause or normal ageing. A claim may be denied in these common situations:

• Misuse or use other than intended — using an appliance for something it wasn't designed to do.
• Accidental damage — drops, impacts and liquid spills, unless an accidental-damage plan was specifically purchased.
• Normal wear and tear — ordinary deterioration over time is excluded.
• Unauthorised repairs or modifications — work done by non-approved technicians.
• Poor maintenance or installation faults — failures caused by neglect or incorrect setup.
• Commercial or business use — many manufacturer warranties don't apply when a domestic appliance is used in a business.
• Cosmetic issues that don't affect function — assessed case by case.
• Consumables and accessories — filters, bulbs and similar items where the manufacturer excludes them.
• Out-of-box hygiene-sensitive goods — mattresses can't be returned once unpacked.
• Data loss during repair — not covered, so always back up first.

Sources: How to get a warranty honoured · Trading Terms — Warranties.

Have these ready before you call — it's the fastest route to a smooth approval:

• Proof of purchase / tax invoice — essential, and emailed to you at the time of order.
• Customer Care Code — printed on your tax invoice; confirms your Care Plan cover period.
• Product model and serial number — found on the appliance's rating plate.
• Description of the fault — what's happening and when it started.
• Photo or video evidence — recommended, especially for delivery damage or visible defects.
• Maintenance records — where relevant, to show the appliance was used and cared for correctly.

Appliances Online's own tip: keep all receipts and confirmation emails together in one email folder so they're easy to find when you need them.

Source: How to get a warranty honoured.