Telstra only offers refunds under specific conditions, including:

• Overpayment or Billing Errors: Refunds issued for duplicate payments or incorrect charges.
• Final Account Closure Credit: If your Telstra account is closed with a credit balance, you may be eligible for a refund.
• Unauthorized Charges: Disputed third-party charges may be refunded after verification.
• Faulty Devices or Services Not Delivered: Refunds or replacements are offered under Australian Consumer Law.
• 30-Day Satisfaction Guarantee (Home Internet): New broadband customers can cancel within 30 days of connecting and receive a full refund.

1. Gather Your Information: Have your account details and the reason for your refund ready.
2. Contact Telstra Support:
   
   • My Telstra App: Use the in-app chat for billing disputes.
   • Online Chat: Start a refund request [Link to Telstra refund page] on Telstra’s website.
   • Phone Support: Call 13 22 00 and request billing assistance.
   • Telstra Store: Visit a store for in-person assistance (especially for device returns).
3. Follow Telstra’s Process: If a device return is required, follow Telstra’s return instructions.
4. Refund Processing: Telstra will verify your eligibility and process the refund.
5. Confirmation & Payment: You will receive a notification when the refund is issued.

• Credit/Debit Card Refunds: Typically 3-5 business days.
• Bank Account Transfers: Up to 5 business days once processed.
• Cheque Refunds (for closed accounts): 1-3 weeks, depending on postal times.
• External Delays: Processing times may be extended if Telstra requires additional verification.
• Expedited Refunds: Some refunds may be prioritized based on urgency.

• Original Payment Method: Refunds typically go back to the same card or account used for payment.
• Bank Account Transfer: If a card refund isn’t possible, Telstra may issue a bank transfer.
• Telstra Account Credit: Overpayments may be applied as a credit to your account unless a refund is requested.
• Cheque Refunds: Issued for final account balances when accounts are closed.
• PayPal or Digital Wallet Refunds: Processed through the original payment method.
• Telstra Plus Points: Refunds for purchases made with loyalty points are credited back as points.

• Delayed Refunds: Some refunds take longer than the stated timeframe.
• Refund Applied to Account Instead of Cash Refund: Customers expecting a bank transfer may find a credit applied instead.
• Closed Payment Method Issues: Refunds issued to an expired card or closed account may fail.
• Multiple Contacts Required: Some customers report needing multiple follow-ups to finalize refunds.
• Technical or Billing Errors: Refund delays can occur due to system processing issues.