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Mimco

refund?

Mimco's change of mind return policy gives you 30 days from purchase or delivery to return most items in Australia. Here's what qualifies and what doesn't.

When you are eligible for a refund:

• Returned within 30 days of purchase (in-store) or delivery (online)
• Item is unworn, unwashed, and unused with all original tags still attached
• Proof of purchase is provided — receipt or order confirmation (email confirmation accepted)
• Online international orders have an extended window of 45 days from delivery
• Reduced or sale items are generally eligible under the same conditions as full-price items

When you are not eligible for a change of mind refund:

• Earrings, headwear, and face coverings — excluded on hygiene grounds
• One-of-a-Kind jewellery items — change of mind refunds are not available for these pieces
• Items outside the 30-day window without a fault claim
• Items missing tags or proof of purchase may be refused at staff discretion

Your rights under Australian Consumer Law (ACL):

• If an item is faulty, not of acceptable quality, not fit for purpose, or different from its description, you are entitled to a refund, replacement, or compensation, regardless of the 30-day window
• For major faults, you can choose a refund or replacement
• For minor faults, Mimco may offer a free repair in the first instance
• Faulty items should be presented at any Mimco store for assessment, or raised via the Mimco Customer Care portal

Mimco offers three return pathways depending on how you originally purchased, plus an instant refund option via Refundid.

Online Purchase — Return by Post

1. Visit the Mimco returns page and initiate your return online.
2. Download and print the free prepaid Australia Post return label — Mimco covers postage.
3. Pack your item securely in original packaging where possible; ensure tags remain attached.
4. Include your proof of purchase or order confirmation inside the parcel.
5. Drop the parcel at any Australia Post outlet or street posting box.
6. Allow up to 10 business days from the date Mimco receives your parcel for processing.
7. You will receive a confirmation email once your refund has been finalised.

Online Purchase — Return In-Store

1. Visit any Mimco boutique within 30 days of your delivery date.
2. Bring the item in original condition with tags attached.
3. Bring your proof of purchase - an email order confirmation is sufficient.
4. Staff will process your refund on the spot.

In-Store Purchase — In-Store Only

• Items purchased in a Mimco store or Mimco Outlet can only be returned in-store. Postal returns are not accepted for in-store purchases.
• Present the item with original tags and receipt within 30 days.

Instant Refund via Refundid

1. Visit Mimco's Refundid page or go directly to the Refundid portal for Mimco.
2. Initiate your return — this option is available within 7 days of receiving your order.
3. Receive your refund in your nominated bank account within 60 seconds.
4. Post the item back to Mimco within 7 days at no cost.

For faulty or incorrectly described items, present the item at any Mimco store for assessment, or contact the team via the Customer Care portal.

Timeframes vary by how and where you return your item.

• Postal returns: Allow up to 10 business days from the date Mimco's returns warehouse receives your parcel for processing. Once processed, allow a further 3–5 business days for funds to appear in your account, depending on your bank or payment provider.
• In-store returns: Refunds to card are typically processed immediately at the register. Funds may take 1–3 business days to appear in your account.
• Refundid instant refunds: Money arrives in your nominated bank account within 60 seconds of lodging your return. You then have 7 days to post the item back.
• Peak periods: High-volume sale periods (end-of-season, Christmas) can extend postal processing times. Australia Post transit delays also push back when Mimco receives your parcel.
• Items requiring review: Missing proof of purchase or items not in original condition may require additional review before a refund is approved, extending the timeframe further.

Mimco issues refunds back to the original payment method used at purchase. No cash refunds are available for card or online purchases.

• Credit or debit card — refunded to the same card used at checkout
• PayPal — refunded to your PayPal account
• Afterpay / Zip / Klarna (BNPL) — refunded through the respective BNPL platform. Outstanding instalments are adjusted by the provider
• Gift card — if you paid by Mimco gift card, your refund is returned to a gift card
• Refundid instant refund — refunded to your nominated bank account within 60 seconds of lodging the return (available within 7 days of delivery)
• Original shipping charges — not refunded for change of mind returns; delivery charges for faulty items should be covered under ACL
• Promotional vouchers — may not be reissued. Confirm with Mimco Customer Care before returning if you used a discount code

• Postal return tracking disputes — Some customers report that Australia Post tracking shows delivery to Mimco's warehouse, but Mimco claims non-receipt, causing delays of four or more weeks. Keep your Australia Post lodgement receipt and photograph the tracking confirmation as evidence before lodging.
• Limited customer service accessibility — Mimco does not operate a prominently advertised phone support line for most queries; many customers report being directed to live chat or email, with slow response times. Use live chat during stated hours (Monday–Friday 7am–3pm AEST; weekends 8am–3pm AEST) for the fastest response.
• Partial refunds with no explanation — Some customers receive partial refund amounts without a clear breakdown, particularly when delivery charges or promotional vouchers are involved. Confirm in writing via live chat what will be refunded before initiating a return.
• Missing the 30-day change of mind window — Customers who exceed the Mimco 30-day return policy for change of mind returns are typically refused, even for lightly used items. Set a reminder when your order is delivered and initiate immediately if you are close to the deadline.
• Confusion between online and in-store return rules — In-store purchases cannot be returned by post. Online customers have also been refused in-store returns for missing tags or proof of purchase. Ensure tags are still attached and your email order confirmation is on hand before heading to a store.
• Original delivery fee not refunded — Multiple customers note their refund amount excludes the original delivery charge, which is not always made clear upfront. For change of mind returns, delivery charges are non-refundable. Under ACL, delivery costs for faulty item returns should be recovered.