Still waiting on a

Glassons

refund?

Glassons accepts refunds on most online purchases within 30 days of delivery. Before you start the process, confirm your item meets every condition below. Returns that fail any one of these checks will be rejected.

You are eligible for a refund if:

• Within the return window — your return is initiated within 30 days of the order being delivered
• Unworn and unwashed — items must be in new condition; worn or washed items cannot be returned
• Tags attached — all garment tags must still be in place
• Hygiene stickers intact — where applicable (swimwear, bodysuits, underwear, earrings), hygiene stickers must be unbroken
• Proof of purchase — you have an invoice, order confirmation, or dispatch notice on hand

Items with special conditions:

• Swimwear, underwear, bodysuits, and earrings — eligible for return only when purchased online and only if hygiene stickers are still fully attached. These categories cannot be returned in-store
• Split-payment purchases — if you paid partly with a gift card, the gift card portion is refunded first before the remainder is returned to your other payment method

Items NOT eligible for a refund:

• Final Sale items — anything labelled "Final Sale" cannot be returned or exchanged, either online or in-store, under any circumstances
• Gift cards — non-refundable
• In-store purchases — cannot be returned via the Glassons distribution centre; must be returned to a physical store
• Items outside the return window — anything returned after 30 days from delivery will not be accepted
• Items with removed tags or hygiene stickers — once removed, the item is ineligible

Always check the product listing before purchasing during sale events. If it says "Final Sale," treat it as a permanent purchase — the Glassons return policy 2025 makes no exceptions for this category.

Glassons offers three paths for returning items. Choose the one that suits your location and situation. In-store is fastest, post is available anywhere, and select-city dropboxes offer a middle ground.

Post to the Distribution Centre (Online Return)

1. Confirm eligibility — item must be within 30 days of delivery, unworn, and with all tags attached.
2. Download and complete the returns form — fill in your order number, order date, product code, item description, quantity, size, and reason for return.
3. Pack securely — include the completed form inside the parcel.
4. Address your parcel to the relevant distribution centre:
   
   • Australia: GLASSONS, UNIT 4, 11 LORD STREET, BOTANY, NSW 2019
   • New Zealand: Private Bag 4767, Christchurch
5. Post at your own cost — return postage is not covered for change-of-mind returns (approximately $13 via Australia Post). Postage is refunded only for faulty items.
6. Keep your tracking number — hold onto it until your refund is confirmed.
7. Wait for processing — Glassons inspects and processes returns within 5 business days of receipt; allow up to 14 working days total for funds to reach your account.

You can also use the Glassons returns portal to initiate and track your return online.

Return In-Store

1. Bring your items to any Glassons store in Australia.
2. Present your order confirmation or dispatch notice as proof of purchase.
3. Staff process the refund or in-store exchange immediately.
4. Note: size, colour, or style exchanges are only available in-store. The distribution centre issues refunds only.

Online Refund Dropboxes (Select Cities)

Available at select locations in Sydney, Melbourne, Gold Coast, and Brisbane. See Glassons' dropbox page for current locations.

1. Place items in a sealed bag along with your name, phone number, email address, and packing slip.
2. Drop the bag in the designated in-store dropbox.
3. Refunds are processed within 1–2 business days of the dropbox being cleared.

Need help?

Contact Glassons customer service:

• Phone (Australia): 1800 838 448
• Email: help@glassons.com
• Returns portal: returns.glassons.com

The Glassons refund timeframe varies depending on how you return your item. Here's what to expect at each stage.

Online return via post (Australia):

• Processing time: within 5 business days of Glassons receiving your parcel
• Total expected window: up to 14 working days from the date you post the return
• Bank processing: allow a further 1–5 business days for funds to clear after Glassons issues the refund

Online refund dropbox:

• Processing within 1–2 business days of the dropbox being cleared
• Add 1–2 business days for bank processing

In-store return:

• Refund processed immediately in-store
• Funds appear in your account within 1–5 business days depending on your bank

International orders:

• Allow up to 30 days from the date of posting for full processing

What can delay your refund:

• Submitting during peak or promotional periods. Glassons notes processing takes longer at these times
• Missing or incomplete returns form
• Items requiring additional review to confirm return conditions are met
• International bank processing times

Tips to speed things up:

• Return in-store if you can (it's the fastest path).
• Always include a completed returns form and your order confirmation
• Keep your tracking number so you can confirm receipt if needed
• Contact help@glassons.com with your order number and tracking details if your refund hasn't arrived within 14 working days

Glassons refunds are issued back to the original payment method used at checkout. There is no option to receive a refund via cash or to a different payment method than the one originally used.

• Credit or debit card (Visa, Mastercard, Amex) — refunded to the original card. Standard bank processing time applies
• PayPal — returned to the original PayPal account. Standard processing time applies
• Afterpay — refunded to the Afterpay account. Any interest or fees charged by Afterpay are not recoverable
• Gift card — refunded back to the original gift card. For split-payment orders, the gift card portion is always refunded first, then the remainder to the other payment method
• Store credit — returned as store credit where applicable

Key restrictions to know:

• No exchanges via post — the Glassons distribution centre can only issue refunds. If you want to exchange for a different size, colour, or style, you must do so in-store
• Return postage costs are not refunded for change-of-mind returns. Only faulty item returns qualify for postage reimbursement
• No cash refunds for online returns processed via post

• Final Sale items — refund denied: Customers who purchase items during sale events without noticing the "Final Sale" label find these cannot be returned or exchanged under any circumstances. Always check the product page before purchasing during a Glassons sale.
  
  
• Tags removed — return rejected: Returns are rejected if garment tags or hygiene stickers have been removed, even with a valid receipt. Leave all tags attached when trying on items at home until you're certain you're keeping them.
  
  
• Glassons return postage cost confusion: Glassons does not cover return postage for change-of-mind purchases. Customers frequently report frustration at paying approximately $13 via Australia Post, a cost that is not refunded. If you live near a store, in-store returns are free and faster.
  
  
• Delayed refunds and follow-up difficulty: Several customers report refunds taking longer than the stated 14 working day window, with follow-up responses sometimes slow or automated. Keep your tracking number and contact help@glassons.com directly with your order number and proof of postage if you're past the window.
  
  
• Inconsistent in-store policy application: Some customers report being told by phone that an exchange was possible, then finding in-store staff applied different conditions. Before visiting, confirm eligibility by checking the Glassons Returns FAQ or requesting confirmation via email.
  
  
• Glassons faulty item refund — postage reimbursement unclear: Glassons does refund postage for genuinely faulty items, but some customers found the process unclear and had to follow up multiple times. When returning a faulty item, state the fault clearly on the returns form, email help@glassons.com, and include photos of the defect where possible.