Still waiting on a

DJI

refund?

DJI Australia's refund policy covers Camera Drones, Enterprise Products, Handheld Imaging Devices, and Power Stations purchased directly through the DJI Australia Store. The DJI 30-day return window opens the day after you receive your product, but strict conditions apply to whether your refund request will be approved.

You are eligible for a refund if:

• Product is unactivated and unused — the item has not been activated or used in any way since delivery
• Packaging is fully intact — original box, all accessories, gifts, and manuals must be present and undamaged
• Request is within 30 days — your application must be submitted within 30 calendar days of receiving the product
• Manufacturing defect is present — products with a verifiable defect are eligible regardless of activation status
• Return reaches DJI promptly — the product must arrive at DJI's designated service centre within 14 calendar days of your return being approved

You will not be eligible for a refund if:

• The 30-day return window has already passed at the time of your request
• Original packaging, accessories, or proof of purchase are missing
• The product shows visible physical damage such as cracks, dents, or scratches
• Serial numbers or product labels have been altered or removed
• Damage resulted from unauthorised use, moisture, mishandling, or modifications
• External factors caused the damage - such as fire, flooding, or lightning
• The returned item arrives at DJI's service centre more than 14 calendar days after your return was approved

Bundle orders: Refunds on bundle purchases can only be processed for the entire order. DJI does not permit partial refunds for individual items within a bundle.

Your Australian Consumer Law rights: Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund for products with a major failure, regardless of DJI's store policy timeframes. For a minor failure, DJI may offer repair, replacement, or re-supply within a reasonable time. These rights cannot be excluded by contract and apply on top of DJI's own policy.

DJI's refund process is self-managed through your DJI account. Follow these steps to submit your refund request:

1. Log in to your DJI account at store.dji.com/au or via the DJI app.
2. Go to "My Orders" from your account dashboard.
3. Find the relevant order and click "Details."
4. Select "Apply for After-Sales" next to the item you want to return.
5. Submit your application — include a description of the issue and, where a defect is involved, attach photos or video evidence.
6. Wait for DJI's review — DJI reviews return applications within 2 working days.
7. Ship the product back to DJI's designated service centre once your return is approved. You are responsible for return shipping costs unless the return is due to a manufacturing defect or performance fault.
8. Receive your refund to your original payment method after DJI inspects the returned product.

If your product has a manufacturing defect or arrived damaged, contact DJI Support before initiating a return, a direct replacement may be available.

DJI Contact Options (Australia)

• Phone: +61 432 554 847 (Monday–Friday, 9:00am–6:00pm)
• Email: onlinesales@dji.com
• Live Chat: Available via the DJI Store Help Centre — After-Sales
• Support Portal: www.dji.com/support

D1 Store — Authorised DJI Distributor (Australia)

D1 Store is DJI's authorised Australian distributor and can assist with returns, warranty claims, and after-sales service in-store or online.

• Phone: (03) 9288 7880 (Monday–Friday, 10:00am–5:00pm AEST)
• Email: repairservices@d1store.com.au
• After-Sales Policy: d1store.com.au/after-sales.php

The DJI refund timeframe spans several stages. Here's what to expect end to end:

• Return application review: Within 2 working days of submission
• Refund processing after DJI receives the returned product: Approximately 7–14 business days
• Bank or card processing: An additional 3–5 business days beyond DJI's processing window, depending on your financial institution
• Total expected timeframe: Allow 2–3 weeks from initiating your return to seeing funds appear in your account

What can speed up your DJI refund:

• Submitting complete documentation and clear photos or video evidence with your initial application
• Shipping the product back promptly using a tracked service once approved
• Keeping your DJI account and payment details current
• Contacting DJI by phone or live chat rather than email to avoid slower response cycles

What can delay your DJI refund:

• Missing accessories or damaged packaging. These trigger additional inspection time
• Applications submitted without supporting evidence of defects
• Return packages that take longer than 14 days to reach DJI's service centre, which may void eligibility
• Bank processing delays, particularly with credit cards
• High-demand periods such as post-holiday or new product launch windows

DJI processes all refunds via the original payment method used at purchase. No alternative payout options are available.

• Credit or debit card — refunded to the original card. Allow an additional 3–5 business days for bank processing after DJI completes their end
• PayPal — refunded to the PayPal account used at checkout
• DJI Store credit — if the original purchase was made using store credit, the refund is returned as store credit
• Gift card or promotional credit — refunded to the original voucher or credit used

Important restriction: DJI does not offer cash refunds or transfers to a different payment method. If your original payment method is no longer active, such as an expired card, contact DJI Support to arrange an alternative resolution before submitting your return application.

• Wrong delivery address and no immediate resolution: Customers who received orders at an incorrect address were asked to cancel the original order, place a new one, and wait for the wrongly-delivered item to be returned before a refund could be processed, a process that could take weeks. Document everything in writing and reference your ACL rights if DJI's error caused the misdelivery.
• Warranty claims rejected citing third-party accessories: Multiple Australian customers reported that DJI denied warranty claims, including on products that crashed within their first few weeks of use, on the basis of alleged third-party battery use. Always use official DJI accessories and retain purchase receipts for all components.
• Delayed refunds after product receipt: Some customers waited up to two weeks for a refund after DJI had already received and inspected the returned item. In some cases, customers were instructed to refuse delivery of replacement items and wait through a re-inspection cycle. Use tracked return shipping and follow up if no refund appears within 14 business days of DJI confirming receipt.
• Shipping label and carrier logistics issues: Australian customers received incorrect return labels, or found that DJI had not arranged with carriers to handle lithium battery returns, leaving packages delayed in distribution centres. Before shipping, confirm with DJI support which carrier to use and whether special handling is required for lithium battery products.
• Incomplete orders with no refund offered: Customers who received orders with missing components were told DJI could not process a refund because the carrier had confirmed delivery. Photograph your full order upon delivery and report any missing items to DJI immediately. If unresolved, escalate to your state's Fair Trading or Consumer Affairs body.