Bad experience with a business?
Ajust's intuitive platform creates and sends your complaint – fast and free.
AS SEEN ON
we help customers like you get an outcome
I found my issue resolved and was adjusted within 24hrs"
Sharon
January 2024
Nick
January 2024
Rachel
December 2023
Con
December 2023
Kim
November 2023
Karen
November 2023
Daniela
October 2023
Mat
December 2023
Christine
October 2023
Melissa
December 2023
We’ve supported hundreds of Australians
With our platform, consumers can make complaints that actually get results from their banks. Anything from a faulty product to an unauthorised charge.
Get back to more important things
Don’t wait on hold. We send your complaint to the right place, so that the business can respond quickly.
How Ajust Works
Our platform resolves complaints in three easy steps.
We listen to your story
You’ve had a bad experience with a business and you want a resolution. Tell us what happened and we'll take care of the rest. We make sure your complaint is as strong as possible.
We send your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get heard by the business. All for free.
You get a resolution
The business responds to your complaint to offer a resolution. In our experience, most customers are happy with the outcome. But if you need to take more action, we'll be by your side.
Frequently Asked Questions
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with a business.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsman schemes and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Get the business to listen
Let us send a complaint that will get a response.
