GET HEARD, GET AN OUTCOME

Bad experience with a business?

Ajust's intuitive platform creates and sends your complaint – fast and free.

AS SEEN ON

we help customers like you get an outcome

"You ever need someone to act on your behalf with an issue or complaint to be resolved, these are your guys.
I found my issue resolved and was adjusted within 24hrs"

Sharon

January 2024

"Great service. Resolved my issue with ANZ much faster than going direct. I would highly recommend to anyone that is hitting a wall and needs 3rd party intervention."

Nick

January 2024

“These guys were a great help quick and efficient and helped me to get a satisfactory solution”

Rachel

December 2023

“My overall experience with Ajust customer support was outstanding. Their efficiency, expertise and commitment to customer satisfaction make them a benchmark for excellence in the industry. I recommend Ajust to anyone seeking reliable support.”

Con

December 2023

"So glad to find Ajust, my problem was resolved within a week using them. I had been trying to resolve the problem for eight months on my own without any success. Thank you, I would recommend you to anyone having hiccups with any company."

Kim

November 2023

“I have struggled for almost 4 months to get an insurance payout and Ajust got them to pay in just over a week.”

Karen

November 2023

“Easy to use very upfront and convenient to use with issues with the bank.”

Daniela

October 2023

“The matter was resolved in a few days. I highly recommend Ajust.”

Mat

December 2023

“Ajust were brilliant in helping me resolve my issue. I highly recommend them.”

Christine

October 2023

“Very helpful service. Supported me to get a positive outcome.”

Melissa

December 2023

a helping hand

We’ve supported hundreds of Australians

With our platform, consumers can make complaints that actually get results from their banks. Anything from a faulty product to an unauthorised charge.

quick and easy

Get back to more important things

Don’t wait on hold. We send your complaint to the right place, so that the business can respond quickly.

get heard, get aN OUTCOME

How Ajust Works

Our platform resolves complaints in three easy steps.

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
01

We listen to your story

You’ve had a bad experience with a business and you want a resolution. Tell us what happened and we'll take care of the rest. We make sure your complaint is as strong as possible.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

We send your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get heard by the business. All for free.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

You get a resolution

The business responds to your complaint to offer a resolution. In our experience, most customers are happy with the outcome. But if you need to take more action, we'll be by your side.

Frequently Asked Questions

You can also learn more about Ajust here.

Who can use Ajust?

Ajust can be used by any Australian consumer to resolve complaints with a business.

How much does it cost?

Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.

How does Ajust make money?

Consumers and businesses can pay Ajust for extra support to resolve complaints.

Is Ajust independent?

Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsman schemes and regulators.

Is it better to complain through Ajust?

Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.

Get the business to listen

Let us send a complaint that will get a response.

Ajust as on the phone