01
Create your complaint through our free platform
We ask you the right questions, so your energy complaint gets heard. It’s completely free for customers of any Australian energy company.
Get Started
Resolve your energy complaint
Submit a complaint to your energy provider in minutes. Use our free platform to get the right outcome.
It only takes 2 minutes!
Rebecca
$345 waived from her bill by Nectr
My bill was too high. I made a complaint through Ajust and my energy provider waived the full amount. Thanks heaps for your assistance you guys rock!
Leanne
accessed an energy rebate from Dodo
Ajust got a very quick response and whole matter was resolved in a week. Prior to this, I spent almost 3 months going around in circles. I cannot recommend this company enough and only wish I'd contacted them sooner as it would have saved me a lot of unnecessary stress.
Wendy
resolved an issue to track usage from AGL
We had a dreadful time with our power company. Couldn't get any response from them. We put it in the hands of Ajust and within days the problem was resolved. We highly recommend them. They are wonderful.
02
Click send and we’ll handle the rest
We send your energy complaint to the right place with all the important details. It only takes you a few minutes.
Get Started
03
Get a resolution from your energy provider
We tell the energy company how to resolve your complaint. It works for over 90% of complaints.
Get Started
Resolve complaints with these energy companies
No complaint is too big or too small. We'll do the work for you.
FAQs
Our mission is to build the best relationships between consumers and businesses. Learn more.
Who can make a complaint?
Ajust can be used by any Australian consumer to resolve complaints about banks, telcos and energy providers. And we’ll be adding other industries soon!
How much does it cost?
Nothing! Ajust is completely free for consumers.
How does Ajust make money?
Businesses pay Ajust to access our premium complaint management tools. We’re committed to providing free help to consumers, so we ask businesses to pick up the tab for their customers.
Is Ajust independent?
Ajust is an independent business that operates separately from the banks, telcos and energy providers listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! You can always make a complaint directly to a business, but Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's all free for consumers.
Get a resolution for your energy complaint
We take the effort out of making a energy complaint. Fast, fair and free for consumers.
Get Started
It only takes 2 minutes!
