Need to contact Westinghouse and make sure they reply?
Westinghouse customer support overview
Westinghouse is one of Australia's most recognised home appliance brands, covering ovens, cooktops, refrigerators, dishwashers, and laundry products. In Australia the brand is owned and serviced by Electrolux, so most major-appliance support flows through the Electrolux Customer Care network rather than Westinghouse directly. Knowing this split is the single most important thing before you reach out.
Key things to know:
- Major appliances (ovens, cooktops, fridges, dishwashers, laundry) — handled by Electrolux Customer Care on 13 13 49.
- Small appliances — managed by a separate company entirely, on 1300 883 109.
- No retail support stores — products sell through retailers like The Good Guys, Harvey Norman and Bing Lee, but warranty and service run centrally through Electrolux.
- Main channels — phone, email, online contact form, online repair booking, and a national network of authorised service centres.
- Reputation — Westinghouse rates just 1.6 / 5 from 327+ reviews on ProductReview.com.au (around 87% negative), with most criticism aimed at service wait times and warranty handling rather than the products.
Common Westinghouse customer issues and complaints
Most complaints centre on service delays and warranty handling, not the appliances themselves. The patterns below come from ProductReview.com.au and Trustpilot.
Service and repair delays
- Customers report waiting weeks to months for a technician appointment.
- "24–48 hour" callback promises frequently go unfulfilled.
Hard-to-reach support
- Difficulty reaching Australian-based agents due to offshore call routing.
- No direct escalation line — frontline agents reportedly can't transfer to escalation teams.
Cost and parts problems
- Out-of-warranty repair quotes commonly run $400–$1,000+.
- Replacement parts unavailable for recently discontinued models.
- Premature failures reported on fridges, dishwashers and ovens within 2–6 years.
How to contact Westinghouse customer support
Start by working out whether you have a major or small appliance — they go to different teams. Have your model number, serial number, and proof of purchase ready, and record dates, names, and reference numbers for every contact.
Phone — major appliances
- Electrolux Customer Care: 13 13 49 — the fastest route for warranty, service, and repairs.
- General warranty/support line: 1300 363 640.
- Hours (AEST/AEDT): Mon–Fri 8am–7pm; Sat 9am–2pm; Sun 10am–2pm.
Phone — small appliances
- 1300 883 109 — handled by a separate company from major appliances.
- Email: info@westinghousesmallappliances.com.au.
- Major appliances: customercare@electrolux.com.au — best for written enquiries and warranty claims.
Online contact form and repair booking
- Submit an enquiry via the Westinghouse contact form.
- Book a factory technician through the service centres page.
Westinghouse key customer policies: refunds, returns, cancellations and more
Summary-level only. For full procedures, follow the dedicated guides linked below.
Warranty
- Major appliances carry a manufacturer warranty plus your rights under Australian Consumer Law (ACL).
- Coverage is commonly around 2 years, with extended cover (e.g. 5 years) on refrigerator compressors.
- Full terms are on the Westinghouse warranty information page; warranty registration is available via the support site.
Repairs and parts
- Booked through Electrolux Customer Care or the service centre network.
- Out-of-warranty service calls run approximately $165 weekdays / $185 Saturdays, covering call-out and labour but excluding spare parts.
- Genuine replacement parts are available via the support site.
Returns and refunds
- Westinghouse doesn't sell most major appliances direct, so returns are usually handled by the retailer you bought from.
- ACL rights apply regardless of the manufacturer warranty period. If a refund is owed, see how to pursue a Westinghouse refund.
Escalation
- There's no dedicated escalation line, so unresolved cases often need formal follow-up. If your issue stalls, you can lodge a formal complaint.
Westinghouse complaints submitted through Ajust
Recent experiences with Westinghouse customer service
Three weeks, no callback
A customer reported a noisy fridge motor and was promised a callback "early the following week." Nearly three weeks later, no contact had been made.
Escalated to "Emergency" after delays
A customer faced food spoilage within months of purchase. After repeated "24–48 hour" callback promises went unmet, the case was finally upgraded to "Emergency" status after several days.
Out-of-warranty fridge replaced
One customer reported Westinghouse Australia agreed to replace a faulty fridge with the latest model, even though it was out of warranty.
Official Westinghouse Customer Service Links & Contact Information
- Support hub: Westinghouse support — central starting point for all help.
- Service & repair centres: Book a technician — find authorised service near you.
- Where to buy: Dealers and retailers — locate stockists for purchases and returns.
- Small appliance care: Small appliances customer care — separate team for kettles, toasters and similar.
- Trustpilot (AU): Westinghouse reviews — independent customer ratings.
- Major appliance phone: 13 13 49 — Electrolux Customer Care for warranty and repairs.
- General support phone: 1300 363 640 — alternative warranty and support line.
- Small appliance phone: 1300 883 109 — for small appliance enquiries.
Westinghouse Contact FAQs
What is the fastest way to contact Westinghouse about a faulty major appliance?
The fastest route for a faulty Westinghouse major appliance is Electrolux Customer Care on 13 13 49, since Electrolux services the brand in Australia. Phone lines run Mon–Fri 8am–7pm, Sat 9am–2pm and Sun 10am–2pm (AEST/AEDT). Before calling, have your model number, serial number and proof of purchase ready to avoid repeat calls.
Why does my Westinghouse call go to Electrolux instead of Westinghouse?
Your Westinghouse call goes to Electrolux because Electrolux owns and services the Westinghouse brand in Australia. Major-appliance warranty, repairs and service all run through Electrolux Customer Care on 13 13 49, not Westinghouse directly. Small appliances are different, handled by a separate company on 1300 883 109, so confirm which type you own first.
What should I do if Westinghouse misses its promised callback?
If Westinghouse misses a promised callback, follow up in writing to customercare@electrolux.com.au and quote your reference number, dates and the agent's name. Because there is no dedicated escalation line, a documented written trail strengthens your case. If it still stalls, you can lodge a formal complaint and rely on your Australian Consumer Law rights.
Can I get a refund on a faulty Westinghouse appliance after the warranty ends?
Yes, you may still get a refund on a faulty Westinghouse appliance after the manufacturer warranty ends, because Australian Consumer Law guarantees apply regardless of that period. Since Westinghouse rarely sells direct, refunds are usually handled by the retailer you bought from, such as The Good Guys or Harvey Norman. Keep your proof of purchase to support the claim.
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