Need to contact

Peloton Australia

and make sure they reply?

Peloton Australia runs a dedicated Member Support team for its Bike, Bike+, Tread, Row, accessories, apparel, and All-Access and App memberships. Australian customers get a local 1800 number, live chat through the Support Centre, and in-person support at pop-up showrooms and select Harvey Norman and David Jones partners.

• Peloton Australia customer service phone: 1800 952 535 (Member Support and Inside Sales)
• Live chat & online help: Peloton Australian Support Centre
• Showrooms & retail: Pop-up showrooms (recently Westfield Bondi Junction and Highpoint, Melbourne) plus select Harvey Norman and David Jones stores
• Social: @onepelotonAU on Instagram, Facebook and X for general queries
• Reputation: Around 3.2/5 on the Australian Trustpilot listing, with AU members frequently praising individual agents as patient and quick on accessory replacements

Most complaints across Trustpilot, ProductReview, Whirlpool and the Peloton Forum cluster around delivery, hardware faults and membership billing.

Delivery delays and rescheduling

• Last-minute window changes and missed delivery dates, particularly since Peloton moved to third-party logistics partners
• Difficulty locking in a firm date for Bike, Bike+, Tread or Row delivery
• Limited proactive communication when slots slip

Hardware faults

• Loose handlebars, screen freezes, and pedal/cleat failures
• Historical PL01 Bike seat-post recall (May 2023) still referenced by long-time owners
• Technician scheduling can stretch to several weeks during peak demand

Membership billing and cancellations

• Charges continuing after members believed they had cancelled
• No prorated refunds for unused months on All-Access or App memberships
• Confusion between cancelling on the Peloton site versus the App Store or Google Play subscription

Long support wait times

• Extended hold times on phone and chat during peak periods
• Customers report needing to chase case updates rather than receiving them

Pricing changes and membership fee increases

• Frustration over hardware price drops paired with membership fee hikes
• No offsetting credits for existing members

Apparel and accessory order issues

• Slow shipping from the separate apparel store (apparel.onepeloton.com.au)
• Limited contact channels compared with hardware support

Discontinued Protection Plans

• Extended Protection Plans no longer sold on Bike/Bike+ in Australia (as of November 2023)
• Standard Limited Warranty and Australian Consumer Law guarantees still apply

Peloton support is straightforward once you know which channel matches your issue. Use the steps below in order — phone is fastest for orders, deliveries and warranty.

Phone — Peloton Member Support 1800 952 535

• Number: 1800 952 535
• Best for: Orders, deliveries, warranty claims, billing disputes, cancellations and Inside Sales
• Tip: Ask for a case/reference number on every call so you can escalate cleanly

Live chat

• Available via the chat widget on the Peloton Australian Support Centre
• Operates during AEDT/AEST business hours, 7 days a week
• Best for quick account, membership and order-status questions

Online support request

• Submit through the Contact Us form
• Best for documented disputes — billing errors, refund requests, repeat faults — where a written trail matters

Email — commercial and gym equipment

• Email: commercialsupport@onepeloton.com.au
• For business and commercial Peloton equipment only; consumer enquiries go through 1800 952 535 or chat

Apparel queries

• Use the dedicated apparel store contact form
• Hardware support cannot resolve apparel orders

Showrooms and retail partners

• Demo equipment and ask staff for support pointers at pop-up showrooms or select Harvey Norman and David Jones stores
• Find your nearest location via the Peloton store locator

Social media

• DM @onepelotonAU on Instagram or message via Facebook
• Use for non-account-specific queries — agents will redirect personal account issues to phone or chat

If your issue isn't resolved

• Request a Member Support team lead and quote your case number
• Lodge a complaint with the ACCC or NSW Fair Trading (or your state equivalent)
• For external escalation, you can also lodge a formal complaint with Ajust and we'll handle Peloton on your behalf

Summary view of the policies that matter most. Full process detail sits on Ajust's dedicated guides where linked.

30-Day Home Trial and returns

• Eligible first-time buyers of Bike, Bike+, Tread or Row can return within 30 days of delivery for a refund under the Home Trial Terms
• Initiate a return by calling 1800 952 535
• Accessories can be returned within 30 days of delivery (online) or purchase (in-store)
• For the full Peloton return policy Australia walkthrough, see Ajust's Peloton refunds guide

Warranties and Australian Consumer Law

• Standard manufacturer's Limited Warranty applies to Bike, Bike+ and Tread (typically 12 months on most components, longer on the frame) — see the Tread Limited Warranty (AU PDF)
• Non-excludable ACL guarantees apply: refund or replacement for major failures, and repair/replacement/refund for minor failures within a reasonable time
• Extended Protection Plans are no longer sold for Bike/Bike+ in Australia (since November 2023)

Membership cancellation

• All-Access and App memberships can be cancelled at any time via the Membership Terms
• Cancellation stops auto-renewal but Peloton does not offer prorated refunds for the remainder of a paid period unless required by law
• Cancel via both the Peloton site and any linked App Store or Google Play subscription, then screenshot the confirmation

Delivery and shipping

• Peloton delivers only to eligible Australian addresses (postcode lookup on each product page)
• Not available to PO Boxes, ADF addresses, hotels, hostels or prisons
• Full conditions sit in the Purchase Terms (AU)