Need to contact

Nike

and make sure they reply?

Nike Australia customer support is easiest to access through the local Help Centre, where you can self-serve common tasks (order status, returns, refunds) and switch to live help via chat or phone during published hours.

Nike also offers a store finder for in-person help, though store purchases and authorised-retailer purchases are typically handled by the original purchase location first.

Service sentiment is mixed: Nike’s official policies are clearly documented, but customers often report frustration when delivery issues or refund investigations take longer than expected for online orders.

For Nike online orders in Australia, recurring complaints tend to include:

• Delivery delays or confusing tracking updates that leave customers unsure what’s happening.
• Missing items in a parcel (for example, one item not included in a multi-item shipment), which can lead to longer investigations.
• Hard-to-reach support experiences, especially when customers want a fast human response rather than scripted guidance.
• Product quality or defect concerns, including premature wear, and dissatisfaction when warranty or defect handling feels slow.
• Refund timing frustration, particularly when customers expect immediate processing after returning items and don’t see funds quickly.

Use the channel that best matches your situation:

1. Start at Nike’s Help hub (fastest for most issues): use the Nike Australia Help Centre to check order status, return eligibility, and support articles before contacting an agent.
2. Use chat for order and return questions: chat is often the quickest way to resolve “where is my order?” or return workflow questions when you can reach a live agent (hours are listed in the Help Centre).
3. Call for urgent or edge-case problems: if you need immediate clarity (faulty after 30 days, cancellation timing, unusual refund issues), call the Nike customer service phone number in Australia: 1300 656 453.
4. If you purchased in-store or through an authorised retailer: start with the store you bought from first, then use Nike support if you’re directed to escalate.

Tip: Before you contact support, collect your order number, screenshots of the order page, tracking scans, and photos of the parcel condition so Nike can move faster without extra back-and-forth.

Returns (change of mind): Nike Australia states eligible Nike.com and Nike App purchases can be returned within 30 days of delivery if items are unworn/unwashed/unaltered with tags and packaging intact, and this does not affect statutory rights under Australian Consumer Law.

Return delivery fees: returns delivery is free for Nike Members. For guests, Nike states a return delivery fee is deducted from the refund (the Nike guest return fee listed is $9.95).

How returns work (online orders): start and submit the return online, receive a label, then lodge the parcel within the timeframe Nike specifies (Nike notes seven days after submitting the return) and keep your tracking number.

Refund processing and timing: Nike states it can take up to seven business days to process after receiving the return, and then payment providers may take up to 10 additional business days to show the funds.

Shipping and delivery: Nike lists standard and express options, free-standard thresholds (which can differ for Members vs guests), and estimated delivery windows, and notes delivery fees are generally not refundable unless the item is faulty/damaged.

Cancellations: Nike Australia states orders can be cancelled within 30 minutes of being placed (no changes otherwise), and if the cancellation button isn’t available, the order is no longer eligible to cancel.

Faulty or damaged items: Nike’s shoe warranty guidance says faulty/damaged items within 30 days can be returned online. After 30 days, customers are directed to contact Nike (and to take a photo of the affected area).

Price adjustments: Nike publishes a Member price adjustment approach where Members can request an adjustment for eligible items if the price drops via a Nike promotion/sale within 14 days (same SKU/colour/size and in stock), by contacting support for verification. Nike's price adjustment policy is referenced in Nike’s support guidance and handled through support contact.