Need to contact

AMP

and make sure they reply?

AMP provides customer support across superannuation, banking, and investments with multiple ways to get help - phone, live chat, online enquiry forms, and app-based support (for eligible banking products).

AMP’s support setup is designed for both quick fixes and more complex requests:

• Specialist phone lines for super and banking (with extended hours for banking, including weekends)
• Live chat for fast, general questions during business hours
• Secure online enquiry forms to route your request to the right team
• A structured complaints process plus an AMP Customer Advocate to help ensure complaints are handled fairly

If your issue is time-sensitive (like access to funds, rollovers, or account security), calling is typically the fastest path.

Some of the most common issues customers report include:

1) Delays or difficulties accessing funds

Customers sometimes report slow processing for withdrawals, rollovers, pension setup, or account closures - especially when extra checks are needed (like identity verification or correcting personal details).

2) Long wait times or slow responses

During peak periods, people may experience longer hold times or delays in updates, particularly when a request needs multiple teams to complete.

3) Conflicting information or being passed between departments

Some customers say they receive different answers from different representatives or need to repeat their situation multiple times before it’s resolved.

4) Bureaucratic processes and repeated verification

Security checks protect your account, but can feel frustrating if they happen repeatedly or slow down a simple request.

5) Service experience inconsistency

Many customers report excellent help from individual staff members, while others describe interactions as unhelpful or overly scripted.

If something feels stuck, it helps to keep notes: the date you contacted AMP, what you requested, and any reference number provided.

Use the channel that matches your product and urgency:

1) Phone support (best for urgent or account-specific issues)

AMP Super & Retirement enquiries

• Call: 13 12 67
• Hours: Monday–Friday, 8:30am–7:00pm (Sydney time)
• Overseas: +61 2 8048 8162

AMP Bank and home loan enquiries

• Call: 13 30 30
• Hours: Monday–Friday, 8:00am–8:00pm (Sydney time)Saturday–Sunday, 9:00am–5:00pm (Sydney time)
• Overseas (Banking): +61 2 8048 8249

Tip: If your issue is about account security or access, say that up front so you’re routed quickly.

2) Live chat (quick questions during business hours)

AMP live chat is available for general support questions.

• Typical hours: Monday–Friday, 9:00am–5:00pm (Sydney time)

3) Online enquiry forms (best for written requests)

If your matter isn’t urgent, use AMP’s secure online enquiry forms so your request lands with the right team and you can include details upfront.

4) Email (when you need a written trail)

AMP provides email options depending on the product:

• Super and retirement enquiries can be sent via the listed super contact email.
• Banking enquiries can be sent via the listed banking contact email.
  If your request includes personal info or documents, the online forms are often the safest option.

5) App messaging (for eligible banking products)

Some AMP banking products provide in-app support options. If you bank via an AMP app experience, check the in-app help area for messaging and support tools.

6) Mail (formal correspondence)

AMP can accept written correspondence by post (useful for formal requests and some documents), but it’s typically slower than phone or online contact.

Fee corrections and error fixes

If a fee or charge is applied incorrectly, AMP’s approach is to investigate and correct the error, including crediting/refunding amounts where appropriate (based on the product terms and what occurred).

Cooling-off periods (for eligible products)

Some AMP products have cooling-off periods that allow you to cancel shortly after starting (timeframes vary by product type). If eligible, cancellations during cooling-off may include refunds of certain fees or premiums (subject to product rules).

Account closure and cancellations

You can request to close or cancel eligible AMP products. For superannuation, access or transfers are governed by super rules and product terms, and AMP will guide you through the correct process.

Complaints handling and escalation

AMP has a formal complaints process with typical resolution timeframes that vary by complaint type. If your issue can’t be resolved immediately, it can be escalated to the Customer Resolution Team. If you’re not satisfied with the outcome, you can escalate externally to AFCA.