Need to contact

ahm

and make sure they reply?

ahm, part of Medibank, delivers health insurance support through phone and online channels rather than physical branches. The service is designed for convenience, with extended weekday hours: phone support from 9:00 AM–6:00 PM and live chat from 8:00 AM–7:00 PM (AEDT).

ahm promotes its award-winning customer satisfaction record, and many members report friendly, clear, and helpful service, from explaining cover details to proactively helping customers save on premiums.

While ratings average around 2.8–3/5 on review sites, ahm generally fares better than some larger competitors, with a medium complaint ratio. Most customers feel confident in ahm’s support, though occasional issues with wait times, cancellations, or policy clarity do occur.

Backed by Medibank’s resources, ahm aims to maintain approachable, reliable service to support members in managing their health cover.

Common pain points reported by ahm customers include:

• Claims and coverage expectations: Some members are surprised by low payouts or gap payments on surgeries, dental, or extras, often due to misunderstanding policy limits.
  
  
• Access to support: While many calls are answered quickly, others report long hold times or chat links not working at peak periods.
  
  
• Staff attitude and empathy: Most experiences are positive, but a few customers describe unhelpful or dismissive agents.
  
  
• Cancellation hurdles: No self-service online cancellation; members must call, which can involve hold times and transfers.
  
  
• Billing and refund issues: Isolated reports of being charged after cancellation, with refunds taking weeks to process.
  
  

Members are advised to read policy details closely, use multiple contact channels if one isn’t responsive, and escalate issues to a manager or the Private Health Insurance Ombudsman if unresolved.

Phone Support:

• 📞 134 246 (within Australia) – Mon–Fri, 9:00 AM–6:00 PM AEDT
  
  
• 🌏 +61 3 8329 1520 (from overseas)
  
  

Live Chat:

• Available on the ahm website Mon–Fri, 8:00 AM–7:00 PM AEDT. Click the “message us” bubble to connect with an agent.
  
  

Email:

• info@ahm.com.au (general enquiries)
  
  
• oshc@ahm.com.au (Overseas Student Health Cover)
  
  

Request a Callback:

• Submit a callback form via the ahm website to avoid waiting on hold.
  
  

Mailing Address:
Locked Bag 1006, Matraville NSW 2036

Social Media:
Official Facebook and other platforms – generally redirect to secure phone or chat support.

💡 Tip: Have your membership number and relevant claim or billing info ready for faster resolution.

• 30-Day Cooling-Off: Cancel within 30 days of joining (with no claims made) for a full premium refund.
  
  
• Cancellations: No lock-in contract. Unused premiums refunded pro-rata. Primary member must request by phone or in writing.
  
  
• Upgrades/Downgrades: Immediate for downgrades; waiting periods may apply for new benefits when upgrading.
  
  
• Policy Suspension: Available in certain cases like travel or hardship (no payments or claims during suspension).
  
  
• Claims Processing: Most extras claims are paid within days via the app. Hospital claims are handled directly with providers.
  
  
• Complaints: Formal process via phone or online, with escalation to the Private Health Insurance Ombudsman if needed.
  
  
• OSHC Refunds: Available if leaving Australia early or switching providers, with proof required.