Had an issue with Vively? Get a real response.
How to submit a complaint with Vively
Do not send a vague complaint to Vively. Use the complaints email and tie the issue to repair delays, warranty disputes, and parts issues from the first paragraph.
- Start in the right place: Use the complaints email for Vively so the complaint lands with a team that can actually review it.
- Anchor the facts: Include booking details, invoices, membership details, photos, and messages and explain what went wrong with the product, booking, membership, treatment, or customer service issue.
- Name the complaint theme: Say if the issue is about repair delays, warranty disputes, and parts issues so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, booking fix, replacement, cancellation, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Vively often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Vively has logged the complaint.
- Review: The business will usually look at booking details, invoices, membership details, photos, and messages and the part of the service tied to the complaint.
- Response: A useful answer should explain what Vively found and whether it will offer a refund, booking fix, replacement, cancellation, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Vively
The complaint themes most likely to matter for Vively are below. Use the one that best matches your issue.
- Repair delays: Repairs taking too long or bouncing between updates without real progress.
- Warranty disputes: Pushback on whether the problem should be fixed, replaced, or covered.
- Parts issues: Parts shortages, incorrect parts, or delays linked to getting the job done.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
Vively complaints submitted through Ajust
Do not let a weak Vively response turn the issue into a fresh complaint. Escalate the same chronology instead.
- Escalate internally first: Ask Vively to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually the relevant state health complaints body or Fair Trading, depending on whether the issue is clinical care or a consumer service.
Complaints about Vively do not have to end with the internal response, especially if the complaint still turns on repair delays, warranty disputes, and parts issues.
- Main external path: the relevant state health complaints body or Fair Trading, depending on whether the issue is clinical care or a consumer service
- Why this route matters: Keep the complaint specific so it is obvious whether this is a treatment issue, membership issue, or standard consumer problem.
- Before you escalate: Keep your full Vively complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official Vively complaint routes first. If possible, keep the complaint in writing.
- Email: contact@vively.com.au
Vively Complaints FAQs
Where should a formal complaint to Vively go first?
If you want the complaint on record, use the complaints email rather than a casual enquiry path. Keep the whole complaint in one written thread if you can.
What should I expect once Vively has my complaint?
Most complaints follow the same pattern: logged, reviewed, answered. Keep the reference number and push back in writing if the outcome is weak.
What complaint issues come up most often for Vively?
Most complaints in this provider type revolve around repair delays, warranty disputes, and parts issues. If your issue fits one of those patterns, say so directly.
Can Ajust help me complain about Vively?
Yes. Ajust can help you turn the issue into a clear written complaint, especially if the problem is about repair delays, warranty disputes, and parts issues and you need a stronger escalation trail.
You’ve done your part, now it’s time to hold Vively accountable.
Take the final step and submit a complaint that gets seen and responded to.