Had an issue with

The Reject Shop

? Get a real response.

To complain to The Reject Shop, email is the fastest channel for a documented response. Phone and in-store options are available but limited. Here are your options.

Email (Recommended)

• Send your complaint to service@rejectshop.com.au — this is The Reject Shop complaint email for all customer issues
• Include your receipt or proof of purchase, a clear description of the problem, and photos if relevant
• The Reject Shop aims to respond within 1-2 business days

Phone

• Call The Reject Shop contact number: 1800 958 316
• Available Monday, Tuesday, and Thursday only, 8:30am-4:30pm AEST
• The line is closed Wednesday, Friday, and weekends — plan accordingly

In-Store

• Visit the store where you made your purchase with your receipt
• Ask to speak with a staff member or the store manager directly
• Use the Store Locator to find your nearest location and check opening hours

By Post

• Write to The Reject Shop head office: 245 Racecourse Road, Kensington, Victoria 3031, Australia
• Include all supporting documents and clearly state the resolution you want

The Reject Shop does not publish a detailed formal complaints process. Based on how complaints are typically handled, here is what to expect.

• Email response time: Complaints sent to service@rejectshop.com.au are generally acknowledged within 1-2 business days, though some customers report delays or no response
• In-store resolution: Staff can process refunds or exchanges on the spot when you bring proof of purchase — this is often the quickest path for product issues
• Quality guarantee claims: Under The Reject Shop's Quality Guarantee, products that fail to meet acceptable quality or match their description may qualify for a refund, replacement, or repair under Australian Consumer Law
• Escalation: If frontline staff cannot resolve your issue, request a store manager or escalate in writing to head office
• Returns window: Change-of-mind returns are accepted within 28 days with receipt, item unused and in original packaging. For full details on The Reject Shop refund policy and returns process, see The Reject Shop's refund guide

Poor Customer Service and Staff Behaviour

• The most frequently raised issue across review platforms — customers report rude, dismissive, or unhelpful staff interactions
• Specific incidents include staff refusing to speak during transactions, accusatory behaviour such as demanding bag searches, and turning customers away before advertised closing times

Product Quality Issues

• Customers report defective products that break within days, including cracking sandals, leaking bottles, and substandard children's toys
• Some shoppers have found items past their best-before date still on shelves

Refund and Return Difficulties

• Staff sometimes refuse returns on faulty products, particularly when unaware of or unwilling to apply Australian Consumer Law consumer rights
• Pet products and certain other categories are flagged as common pain points for refused returns

Pricing and Shrinkflation Concerns

• Products reducing in size while prices stay the same — for example, hand wash dropping from 750ml to 500ml
• Multiple reviewers note The Reject Shop's prices are now comparable to supermarkets, eroding the store's value proposition

Gift Card Redemption Problems

• Gift cards purchased at one store location sometimes cannot be redeemed at others due to inconsistent system access across The Reject Shop network

Limited Customer Service Availability

• The Reject Shop customer service phone line operates only three days a week (Monday, Tuesday, Thursday), leaving customers without phone support for most of the week