Had an issue with

The Age

? Get a real response.

The Age handles two distinct complaint streams: subscription, billing and delivery issues (managed by Nine Publishing's customer service team) and editorial complaints about accuracy, fairness or corrections (managed by editors and, where needed, the Australian Press Council). Choose the channel that matches your issue.

A. Subscription, Billing & Delivery Complaints

Phone — fastest for delivery and billing

• Subscriber Services: 13 66 66
• Alternative line: +61 2 7966 6900
• Hours (AEST): Mon–Fri 7:30am–5:30pm; Sat–Sun 7:30am–10:30am
• Have your subscriber number, address and the dates of the issue ready before you call.

Email

• Send subscription, billing or delivery issues to subscriptions@theage.com.au with your account email and a clear summary.

Online self-service

• Use the Subscriber Help Centre for FAQs and quick fixes.
• Lodge a written complaint via the contact form.
• Update payment, delivery or pause your service at myaccount.theage.com.au.

What to include in any subscription complaint

• Subscriber number or account email.
• Specific dates of missed deliveries or billing events.
• Address and delivery preferences.
• Photos if a paper was damaged or the wrong title was delivered.

B. Editorial Complaints (Accuracy, Fairness, Corrections)

Email the editorial team

• feedback@theage.com.au — for corrections, factual errors and editorial concerns.
• letters@theage.com.au — for publication-style Letters to the Editor.
• Review the Corrections and Clarifications page before you write to see if the issue has already been addressed.

Online form

• Use the contact form and select "Editorial" or "Feedback".

What to include when you complain about The Age article

• The article URL or print edition date and page number.
• The exact passage you believe is inaccurate or unfair.
• The correction or response you're seeking.
• Supporting evidence — links, documents or screenshots.

C. Front Desk & Other Inquiries

• Front desk: 03 8667 2000
• Head office: Media House, 655 Collins Street, Docklands VIC 3008

The Age, through Nine Publishing, runs a structured workflow that differs slightly between consumer-service complaints and editorial reviews. Knowing the timeline helps you follow up at the right moment.

Subscription, billing & delivery process

• A customer service representative logs the complaint and issues a reference number.
• Delivery issues are forwarded to the local distribution contractor for investigation.
• Acknowledgement is typically provided within 1–2 business days.
• Billing matters are usually resolved in 5–10 business days; delivery problems are addressed by the next print cycle.
• Refunds or credits for missed editions are commonly applied to your next billing cycle.

Editorial complaints process

• The Age's standards are governed by its Charter of Editorial Independence and Code of Conduct, which commits the masthead to fairness, accuracy, integrity and prompt corrections.
• Senior editors acknowledge editorial complaints within a few business days and review the original reporting.
• Confirmed inaccuracies are corrected on the Corrections and Clarifications page and on the live article.
• If the internal response doesn't resolve the matter, you can escalate externally to the Australian Press Council.

Recurring The Age complaints reported across Trustpilot, Sitejabber, ProductReview and the Newsagency Blog cluster around delivery reliability, billing transparency and editorial concerns.

Missed or Late Home Deliveries

• Papers not arriving, arriving very late, or thrown into gardens, gutters or trees.
• Repeated misses on the same weekday — a recurring theme since delivery moved away from local newsagents.
• Subscribers often report needing to log the same problem multiple weeks in a row.

Wrong Paper Delivered

• Subscribers occasionally receive the Herald Sun or Il Globo instead of The Age.
• Mix-ups are usually traced to a delivery run error rather than a subscription fault.

Subscription Billing Surprises

• Auto-renewals charging unexpectedly after a promotional period.
• Promotional rates ending without a clear notification.
• Difficulty reconciling the advertised price with the amount charged.

Difficulty Cancelling The Age Subscription

• Readers report needing to phone 13 66 66 rather than cancel online.
• Longer-than-expected hold times when trying to close an account.
• Unclear timing on when the final billing cycle ends.

Paywall and Digital Access Problems

• Login failures or app crashes despite an active subscription.
• Articles locked behind the paywall for paying digital subscribers.
• Sync issues between the website and the mobile app.

The Age Customer Service Responsiveness

• Long delays resolving recurring delivery issues.
• Inconsistent follow-up across separate calls about the same problem.
• Reference numbers not always carried across to follow-up agents.

Editorial Bias and Balance Concerns

• Reader concerns about coverage angle, headline framing or perceived political slant.
• Requests for more balanced sourcing on contested stories.

Requests for Corrections

• Factual errors, misquotations or missing context in published articles.
• Requests for online corrections or printed clarifications.