Had an issue with TasNetworks? Get a real response.
How to submit a complaint with TasNetworks
If your complaint about TasNetworks is really about power outages, high electricity bills, and customer service response times, use the complaints email first and keep the written trail together.
- Start in the right place: Use the complaints email for TasNetworks so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account numbers, bills, meter reads, outage details, and screenshots and explain what went wrong with electricity transmission and distribution services.
- Name the complaint theme: Say if the issue is about power outages, high electricity bills, and customer service response times so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
Most TasNetworks complaints move through logging, evidence review, and then a written position on what the business will do next.
- Acknowledgement: You should get a case number, email, or some written sign that TasNetworks has logged the complaint.
- Review: The business will usually look at account numbers, bills, meter reads, outage details, and screenshots and the part of the service tied to the complaint.
- Response: A useful answer should explain what TasNetworks found and whether it will offer a bill correction, credit, reconnection, service fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against TasNetworks
The complaint themes most likely to matter for TasNetworks are below. Use the one that best matches your issue.
- Power outages: A recurring friction point that is worth naming clearly in your complaint.
- High electricity bills: A recurring friction point that is worth naming clearly in your complaint.
- Customer service response times: Slow replies, handballs between teams, or support that misses the actual problem.
TasNetworks complaints submitted through Ajust
If TasNetworks is still not dealing with power outages, high electricity bills, and customer service response times properly, escalate without restarting the complaint from scratch.
- Escalate internally first: Ask TasNetworks to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Energy & Water Ombudsman or the equivalent local energy complaints body.
If TasNetworks does not resolve a complaint about power outages, high electricity bills, and customer service response times, there is usually an external path beyond the business.
- Main external path: your state Energy & Water Ombudsman or the equivalent local energy complaints body
- Why this route matters: Use the ombudsman that applies in your state or territory once the retailer's own process has run.
- Before you escalate: Keep your full TasNetworks complaint trail together, including receipts, screenshots, emails, and any written responses.
If you want the complaint on record with TasNetworks, these are the official contact points worth using first.
TasNetworks Complaints FAQs
Where should a formal complaint to TasNetworks go first?
The best starting point is usually the complaints email. Use the route that already owns the service record or account history.
What should I expect once TasNetworks has my complaint?
Expect TasNetworks to review the records, ask for more detail if needed, and then issue a written position or proposed fix.
What are the most common complaints about TasNetworks?
The recurring themes are usually power outages, high electricity bills, and customer service response times. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
What is the external complaint path if TasNetworks does not resolve it?
Usually yes. The main external path is your state Energy & Water Ombudsman or the equivalent local energy complaints body. Keep your internal complaint history together before you move it.
You’ve done your part, now it’s time to hold TasNetworks accountable.
Take the final step and submit a complaint that gets seen and responded to.