Had an issue with

Services Australia

? Get a real response.

By phone (Feedback and Complaints line)
Call 1800 132 468 (Monday–Friday, 8am–5pm). You’ll hear a menu where you can select the service: Centrelink, Child Support, or Medicare. A trained complaints officer can log your complaint and explain next steps.

Accessibility support
If you have hearing or speech difficulties, you can use the National Relay Service and provide the number 1800 132 468. If you need language support, ask for a free interpreter when you contact Services Australia.

Online (myGov or web form)
If you use online services, log into myGov and look for an option to submit feedback or a complaint in your Centrelink, Medicare, or Child Support account menu.
If you don’t use online services, you can submit feedback/complaints via the official Services Australia online options.

In person (service centre)
You can raise a complaint at a local Centrelink or Medicare service centre by speaking with staff (or asking for a manager). This can be helpful if your issue is complex or you need face-to-face support.

In writing (mail)
Services Australia generally doesn’t offer a single public complaints email for individuals, but you can write to them by post:

• Centrelink/Medicare: Services Australia Complaints and Feedback, Reply Paid 7800, Canberra BC ACT 2610
• Child Support: Child Support Complaints and Feedback, Reply Paid 9815, Melbourne VIC 3001
  (Reply Paid means no stamp is needed within Australia.)

Important note: complaint vs decision review
If your issue is disagreeing with a decision (e.g., a rejected claim, a payment cancellation, or a debt decision), lodging a complaint won’t replace the formal review process. You can lodge a complaint and request a formal review/appeal at the same time, so both tracks move forward.

Case allocation and investigation
Your complaint is assigned to the appropriate team or a complaints officer (often a senior staff member familiar with the issue type). They may review your records, check what happened, and contact you for clarification.

Timeframes
Services Australia aims to resolve many complaints within 10 working days. If it’s taking longer, they should provide an update explaining why and what happens next.

How you’ll be contacted
Responses are often handled by phone, and calls may come from a private number. If you prefer written communication, you can request it, and you should also check your myGov inbox for messages.

Outcome and transparency
You should receive an explanation of the outcome. If they uphold your complaint, you may see an apology and corrective action (e.g., fixing an error, progressing a delayed step, or addressing staff conduct). If they don’t uphold it, you should still be told why.

• Long wait times on phones or at service centres, including difficulty getting through or being disconnected.
• Payment delays, suspensions, errors, or unexpected changes, especially where timing causes financial stress.
• Staff attitude or service quality concerns, including feeling dismissed or not listened to.
• Complex processes and system issues, such as trouble linking accounts, uploading documents, or unclear instructions.
• Privacy and data concerns, including sensitive conversations being handled in a way that feels unsafe or overly public.