Tried to complain to

Red Energy

but got ignored? We’ll help you escalate it.

Submitting a complaint to Red Energy is straightforward and designed for convenience:

• Call Red Energy Customer Care: Dial 131 806 (Mon–Fri 8:00am–8:30pm, Sat 9:00am–5:30pm AEST/AEDT). Provide your account details, clearly explain the issue, and speak directly with an Australian-based representative.
  
  
• Online Complaint Form: Use Red Energy’s official contact form (select “Making a Complaint”). Ideal for non-urgent issues, it ensures you have a written record.
  
  
• Email Your Complaint: Send your issue directly to info@redenergy.com.au. Include your name, account details, issue description, and supporting documents like photos or bills for faster resolution.
  
  
• Postal Mail (if necessary): Address complaints to Red Energy Pty Ltd, PO Box 4136, East Richmond VIC 3121. Postal methods take longer, use this if digital methods aren’t suitable.
  
  

Note: Red Energy does not offer in-person complaint submissions. Always use phone, online form, or email for prompt service.

Red Energy’s complaint handling is transparent, fair, and aims for quick resolution:

• Acknowledgment & Initial Response: You’ll receive an acknowledgment promptly. Often, the customer service team resolves issues at first contact.
  
  
• Investigation & Ongoing Communication: Your issue will be thoroughly investigated. Red Energy may contact you for more information, keep you updated on progress, and set clear timelines.
  
  
• Resolution & Outcome: Upon reaching a solution, Red Energy will clearly communicate the resolution (e.g., bill adjustment or account credit) and the reason behind it.
  
  
• Case Escalation: If the initial resolution doesn’t meet expectations, request internal escalation to a senior representative or dedicated case manager.
  
  
• Timely Commitments: Most complaints are resolved quickly, but complex cases may require weeks. Red Energy adheres strictly to regulatory standards to ensure timely outcomes.
  
  

Transparency and communication are hallmarks of Red Energy’s award-winning customer service.

The most frequent complaints customers face with Red Energy include:

• High Bills and Billing Errors: Unexpected charges or inflated bills due to incorrect or estimated meter readings.
  
  
• Poor Customer Service: Occasional rude interactions, long wait times, or unhelpful support responses.
  
  
• Account Changes & Miscommunication: Discrepancies in advertised rates or discounts due to misunderstanding or administrative mistakes.
  
  
• Missing Discounts & Rebates: Credits such as solar feed-in tariffs or government rebates missing from bills.
  
  
• Payment Difficulties & Plans: Issues establishing or maintaining payment plans, including unfair threats of disconnection despite agreed arrangements.
  
  
• Technical & Supply Issues: Smart meter configuration errors, outages, or lack of notification about maintenance disruptions.
  
  

All these issues are resolvable, early reporting and clear communication with Red Energy expedite resolutions.