Had an issue with RAMS? Get a real response.
How to submit a complaint with RAMS
Do not send a vague complaint to RAMS. Use the complaints email and tie the issue to account issues, billing or fee disputes, and app problems from the first paragraph.
- Start in the right place: Use the complaints email for RAMS so the complaint lands with a team that can actually review it.
- Anchor the facts: Include booking details, invoices, warranty records, photos, inspection notes, and emails and explain what went wrong with the vehicle, repair, booking, finance, or warranty issue.
- Name the complaint theme: Say if the issue is about account issues, billing or fee disputes, and app problems so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a repair, refund, replacement, booking fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
Once RAMS logs a complaint about account issues, billing or fee disputes, and app problems, the usual pattern is acknowledgment, review, and then a written answer.
- Acknowledgement: You should get a case number, email, or some written sign that RAMS has logged the complaint.
- Review: The business will usually look at booking details, invoices, warranty records, photos, inspection notes, and emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what RAMS found and whether it will offer a repair, refund, replacement, booking fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against RAMS
The complaint themes most likely to matter for RAMS are below. Use the one that best matches your issue.
- Account issues: A recurring friction point that is worth naming clearly in your complaint.
- Billing or fee disputes: Charges that look wrong, fees you did not expect, or corrections that drag.
- App problems: A recurring friction point that is worth naming clearly in your complaint.
- Slow support: Slow replies, handballs between teams, or support that misses the actual problem.
RAMS complaints submitted through Ajust
If RAMS is still not dealing with account issues, billing or fee disputes, and app problems properly, escalate without restarting the complaint from scratch.
- Escalate internally first: Ask RAMS to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
Complaints about RAMS do not have to end with the internal response, especially if the complaint still turns on account issues, billing or fee disputes, and app problems.
- Main external path: your state Fair Trading or Consumer Affairs agency under Australian Consumer Law
- Why this route matters: Use the state body that matches where you are located if the business still does not deal with the complaint properly.
- Before you escalate: Keep your full RAMS complaint trail together, including receipts, screenshots, emails, and any written responses.
Use one of these official RAMS complaint routes first. If possible, keep the complaint in writing.
- Email: RAMS_Complaints@rams.com.au
RAMS Complaints FAQs
How do I complain to RAMS without getting stuck in loops?
Start with the complaints email and make the first message about the exact issue, not the whole history. Attach booking details, invoices, warranty records, photos, inspection notes, and emails and ask for a repair, refund, replacement, booking fix, or a clear written explanation.
What details matter most when I complain to RAMS?
Include booking details, invoices, warranty records, photos, inspection notes, and emails, the dates, what went wrong, and the outcome you want. If the issue is about account issues, billing or fee disputes, and app problems, say that clearly in the opening lines.
What are the most common complaints about RAMS?
Most complaints in this provider type revolve around account issues, billing or fee disputes, and app problems. If your issue fits one of those patterns, say so directly.
What should I do if RAMS ignores my complaint?
If the internal answer still misses the issue, ask for a final written response and then escalate externally through your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
You’ve done your part, now it’s time to hold RAMS accountable.
Take the final step and submit a complaint that gets seen and responded to.