Had an issue with P&O Cruises? Get a real response.
How to submit a complaint with P&O Cruises
The strongest P&O Cruises complaint starts with the official contact form, the complaints email, and phone support and a clear statement of what failed around the booking, cancellation, delay, refund, or customer service issue.
- Start in the right place: Use the official contact form, the complaints email, and phone support for P&O Cruises so the complaint lands with a team that can actually review it.
- Anchor the facts: Include booking numbers, itinerary details, receipts, photos, and screenshots and explain what went wrong with the booking, cancellation, delay, refund, or customer service issue.
- Name the complaint theme: Say if the issue is about size of cabins, quality of food, and P&O Cruises continues to attract a loyal customer base so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, rebooking, travel credit, reimbursement, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
What happens next with P&O Cruises? Usually the complaint is logged, the records are checked, and then you get either a fix or a response to push back on.
- Acknowledgement: You should get a case number, email, or some written sign that P&O Cruises has logged the complaint.
- Review: The business will usually look at booking numbers, itinerary details, receipts, photos, and screenshots and the part of the service tied to the complaint.
- Response: A useful answer should explain what P&O Cruises found and whether it will offer a refund, rebooking, travel credit, reimbursement, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against P&O Cruises
The complaint themes most likely to matter for P&O Cruises are below. Use the one that best matches your issue.
- Size of cabins: A recurring friction point that is worth naming clearly in your complaint.
- Quality of food: A recurring friction point that is worth naming clearly in your complaint.
- P&O Cruises continues to attract a loyal customer base: A recurring friction point that is worth naming clearly in your complaint.
P&O Cruises complaints submitted through Ajust
Do not let a weak P&O Cruises response turn the issue into a fresh complaint. Escalate the same chronology instead.
- Escalate internally first: Ask P&O Cruises to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency, plus chargeback or tribunal options if the loss is financial.
When the internal process at P&O Cruises stalls or misses the point, the next step is usually an external complaints or regulator route.
- Main external path: your state Fair Trading or Consumer Affairs agency, plus chargeback or tribunal options if the loss is financial
- Why this route matters: Travel and transport complaints often become stronger when the timeline, booking reference, and financial loss are set out clearly.
- Before you escalate: Keep your full P&O Cruises complaint trail together, including receipts, screenshots, emails, and any written responses.
These are the clearest source-backed complaint paths we could confirm for P&O Cruises. Use the route that best fits the issue.
- Official contact: https://www.pocruises.com.au/contact-us
- Email: feedback@pocruises.com.au
- Phone: 13 24 94
P&O Cruises Complaints FAQs
How do I complain to P&O Cruises without getting stuck in loops?
Use the official contact form if it fits the issue. A complaint with dates, evidence, and a clear remedy usually moves faster than a broad service rant.
What details matter most when I complain to P&O Cruises?
Attach the proof that best matches the issue and ask for a refund, rebooking, travel credit, reimbursement, or a clear written explanation. Clear evidence makes it harder for the complaint to be brushed aside.
What complaint issues come up most often for P&O Cruises?
The common pressure points are size of cabins, quality of food, and P&O Cruises continues to attract a loyal customer base. A complaint that is specific about the theme tends to be easier to escalate.
What can I do if P&O Cruises still does not fix the problem?
Reply on the same thread, restate the unresolved point, and ask for internal escalation. If that still goes nowhere, move the complaint to your state Fair Trading or Consumer Affairs agency, plus chargeback or tribunal options if the loss is financial.
You’ve done your part, now it’s time to hold P&O Cruises accountable.
Take the final step and submit a complaint that gets seen and responded to.