How to file a complaint and get quick results from

PayPal

You can lodge a PayPal complaint through multiple channels:

• Resolution Centre: For buyer-seller disputes (e.g. item not received), log in to your account and go to the Resolution Centre.
  
  
• Email: Send formal complaints to: auexecutiveescalations@paypal.com. Include your PayPal email, case ID, and desired outcome.
  
  
• Phone: Call 1800 073 263 (within Australia) or +61 2 8223 9500 (overseas). Request escalation if needed.
  
  
• Online Form: Submit via the Help Centre under “complaint” or “formal complaint”.
  
  
• Mail: Write to: Customer Advocacy Manager, PayPal Australia, GPO Box 351, Sydney NSW 2001.
  
  
• Social Media (optional): Tweet @AskPayPal or post to PayPal’s Facebook page to prompt attention.
  

Always request a case number and keep records of your interactions.

Here’s how PayPal processes complaints:

• Acknowledgment: You’ll receive confirmation within 1 business day (via email or on-screen).
  
  
• Timeline: Most complaints are resolved within 30 days. You’ll be informed if delays occur.
  
  
• Case Review: Your case is reviewed by PayPal’s Executive Escalations or Customer Advocacy team.
  
  
• Communication: Responses typically come by email. If urgent, request a callback for faster follow-up.
  
  
• Outcome: You’ll get a detailed response explaining what PayPal will do. They might refund, lift account limitations, or deny the complaint (with reasons). If unsatisfied, PayPal must advise you of your right to contact AFCA.
  

Here are the top issues Australian PayPal users report:

• 🔒 Account Freezes and 180-day fund holds
  
  
• 🤝 Poor Customer Service – robotic replies, lack of human help
  
  
• 💳 Dispute & Refund Problems – sided with wrong party or slow
  
  
• 🔐 Security Issues – hacked accounts, slow fraud resolution
  
  
• 💸 High Fees or Currency Conversions – surprise charges or poor exchange rates
  
  
• 🛍 Pay in 4 Confusion – unexpected credit checks, refund complications
  
  

These often stem from poor communication and policy confusion, but they’re resolvable when escalated.