Had an issue with Other? Get a real response.
How to submit a complaint with Other
Start with their complaints team, app, secure message channel, or phone support and make the opening line about account issues, billing or fee disputes, and payment problems, not the whole backstory.
- Start in the right place: Use their complaints team, app, secure message channel, or phone support for Other so the complaint lands with a team that can actually review it.
- Anchor the facts: Include account details, transaction references, statements, screenshots, and prior emails and explain what went wrong with the account, payment, fee, dispute, or lending issue.
- Name the complaint theme: Say if the issue is about account issues, billing or fee disputes, and payment problems so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a reversal, correction, refund, account fix, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Other often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Other has logged the complaint.
- Review: The business will usually look at account details, transaction references, statements, screenshots, and prior emails and the part of the service tied to the complaint.
- Response: A useful answer should explain what Other found and whether it will offer a reversal, correction, refund, account fix, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Other
The complaint themes most likely to matter for Other are below. Use the one that best matches your issue.
- Account issues: A recurring friction point that is worth naming clearly in your complaint.
- Billing or fee disputes: Charges that look wrong, fees you did not expect, or corrections that drag.
- Payment problems: A recurring friction point that is worth naming clearly in your complaint.
- Slow support: Slow replies, handballs between teams, or support that misses the actual problem.
Other complaints submitted through Ajust
Escalation is strongest when you keep the same written history and the same unresolved point in front of Other.
- Escalate internally first: Ask Other to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually AFCA after the bank's internal dispute resolution process.
Complaints about Other do not have to end with the internal response, especially if the complaint still turns on account issues, billing or fee disputes, and payment problems.
- Main external path: AFCA after the bank's internal dispute resolution process
- Why this route matters: ASIC may matter for broader conduct issues, but AFCA is usually the practical complaints route for consumers.
- Before you escalate: Keep your full Other complaint trail together, including receipts, screenshots, emails, and any written responses.
We could not confirm a stronger public complaint route for Other, so start with their complaints team, app, secure message channel, or phone support and ask for the complaint to be logged in writing.
Other Complaints FAQs
What is the best complaint route for Other?
Start with their complaints team, app, secure message channel, or phone support and label it as a complaint straight away. That makes it easier to move into the right internal process.
What does the complaint process usually look like with Other?
You should usually get an acknowledgement first, then a review of the facts, then a written response. If the reply misses the issue, answer on the same thread.
What do people usually complain about with Other?
Most complaints in this provider type revolve around account issues, billing or fee disputes, and payment problems. If your issue fits one of those patterns, say so directly.
Is there an ombudsman or regulator for complaints about Other?
The external route depends on the provider type, but for this business the main pathway is AFCA after the bank's internal dispute resolution process.
You’ve done your part, now it’s time to hold Other accountable.
Take the final step and submit a complaint that gets seen and responded to.