Had an issue with

No Birds

? Get a real response.

Got an unexpected charge, a disputed damage claim, or a vehicle problem with your No Birds rental? Lodge it in writing first — a dated, formal record is what protects you if the matter has to be escalated later. No Birds Car Rental is operated by Bayswater Car Rental Pty Ltd and runs depots across Sydney (NSW) and Perth (WA).

Fastest path: Use the official online complaints form to create a time-stamped record, then chase by phone or email if needed.

Online Complaint Form (Recommended First Step)

• Lodge a formal No Birds car rental complaint via the Customer Complaints form — this is the fastest way to create a formal, time-stamped record.
• Include your name, email, booking/agreement number, rental dates, depot location, and any charge amounts in dispute.
• This single step starts No Birds' published 15-business-day response clock.

General Support / "Ask a Question"

• For quick questions or to chase a response, use the help and customer support portal.
• Submit a query through the Ask a Question form.
• Check the FAQ library for booking, damage/theft, pick-up/drop-off, and conditions-of-use answers before escalating.

Phone & Email (Head Office)

• No Birds customer service contact runs through the Perth (Bayswater) head office: +61 8 6467 0401.
• General email: info@bayswatercarrental.com.au.
• Customer Service Manager (Susen Neumann): susen@bayswatercarrental.com.au.
• Head office address: 381 Guildford Road, Bayswater WA 6053. (Direct numbers and individual emails are not published on the No Birds website — verify currency before relying on them.)

In Person at Your Depot

• Raise time-sensitive issues — a vehicle fault or a disputed return inspection — in person at the depot.
• Key locations include Mascot, Sydney City and Artarmon (NSW), and Kewdale, Bayswater, Perth City, Fremantle and Subiaco (WA).
• Find addresses and hours via the No Birds locations page.

Tip: Always put the complaint in writing via the online form even if you call or visit. A dated written record is what protects you if the matter goes to the Australian Car Rental Conciliation Service later.

No Birds publishes a clear written commitment on its Customer Complaints page. This process aligns with the Australian Car Rental Code of Practice, which No Birds (as a Bayswater/AFIA Rental Group member) is bound by.

• Response time: No Birds undertakes to respond within 15 business days of receiving your complaint. If more investigation is needed, they will tell you within that same timeframe.
• Who handles it: Your complaint is reviewed by a senior employee who is different from the staff member whose decision is being challenged — an independent internal review, not the person you originally dealt with.
• What you receive: A written response containing the final decision, the reasons for it, and information about your right to take the dispute to external conciliation if you remain dissatisfied.
• Communication method: No Birds states it will liaise directly with you — typically by email, matching the contact details you supply on the form.

Across ProductReview.com.au (2.8 / 5 from roughly 196 reviews — 55% negative, 41% positive), Trustpilot, Tripadvisor and DiscoverCars, experiences are polarised — Trustpilot's aggregate score sits well above ProductReview's. These themes recur most often.

Double Insurance / Damage Waiver Charges

• Customers report paying for full cover online via a third-party booking site.
• They are then told at the counter they must pay again directly with No Birds.

Large Security Deposit / Bond Holds

• A refundable bond of up to $2,000 is held on a card (reduced to $300 if Damage Waiver is selected).
• Common complaints centre on how long deposit releases take to clear.

Damage Claim Disputes

• Charges for scratches or chips customers say they didn't cause or weren't shown.
• Many wished they had completed a joint return inspection. For charges you believe are unfair, see how to lodge a No Birds damage charge dispute.

"Out of Area" / Mileage Charges

• Extra charges (for example, ~$150) for exceeding a distance boundary.
• Customers felt the permitted area or mileage wasn't clearly explained upfront.

Airport Shuttle Inflexibility

• Pickups refused after delayed flights because the shuttle had stopped running.
• Cut-off times force customers into costly alternative transport.

Vehicle Condition & Downgrades

• Cars supplied with cracked/chipped windscreens, service-due warnings, or odour issues.
• Customers downgraded rather than offered an equivalent replacement.

Transparency & Customer Service Tone

• ProductReview category scores are lowest for Transparency (2.5) and Customer Service (2.6).
• Hidden-fee surprises and dismissive service tone drive the bulk of negative reviews.