Had an issue with Lulu & Co? Get a real response.
How to submit a complaint with Lulu & Co
The strongest Lulu & Co complaint starts with the complaints email and a clear statement of what failed around the product, sizing, delivery, return, or customer service issue.
- Start in the right place: Use the complaints email for Lulu & Co so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your order number, receipt, photos, delivery details, and messages and explain what went wrong with the product, sizing, delivery, return, or customer service issue.
- Name the complaint theme: Say if the issue is about returns, refund delays, and delivery problems so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, replacement, store credit, return approval, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
The first response from Lulu & Co often turns on how clearly the issue and evidence were set out when the complaint was lodged.
- Acknowledgement: You should get a case number, email, or some written sign that Lulu & Co has logged the complaint.
- Review: The business will usually look at your order number, receipt, photos, delivery details, and messages and the part of the service tied to the complaint.
- Response: A useful answer should explain what Lulu & Co found and whether it will offer a refund, replacement, store credit, return approval, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Lulu & Co
The complaint themes most likely to matter for Lulu & Co are below. Use the one that best matches your issue.
- Returns: Returns being slowed down, rejected, or tied up in confusing policy steps.
- Refund delays: Money being held up, only partly returned, or hard to chase down.
- Delivery problems: A recurring friction point that is worth naming clearly in your complaint.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
Lulu & Co complaints submitted through Ajust
Escalation is strongest when you keep the same written history and the same unresolved point in front of Lulu & Co.
- Escalate internally first: Ask Lulu & Co to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
If Lulu & Co does not resolve a complaint about returns, refund delays, and delivery problems, there is usually an external path beyond the business.
- Main external path: your state Fair Trading or Consumer Affairs agency under Australian Consumer Law
- Why this route matters: Use the state body that matches where you are located if the business still does not deal with the complaint properly.
- Before you escalate: Keep your full Lulu & Co complaint trail together, including receipts, screenshots, emails, and any written responses.
If you want the complaint on record with Lulu & Co, these are the official contact points worth using first.
- Email: info@luluco.com.au
Lulu & Co Complaints FAQs
How do I complain to Lulu & Co without getting stuck in loops?
The quickest route is usually the complaints email. Keep the complaint short, tie it to returns, refund delays, and delivery problems, and ask for a written reference.
What details matter most when I complain to Lulu & Co?
The essentials are your timeline, supporting records, and the exact remedy you want. Keep the complaint tied to the product, sizing, delivery, return, or customer service issue, not general frustration.
What do people usually complain about with Lulu & Co?
The recurring themes are usually returns, refund delays, and delivery problems. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
How do I escalate if Lulu & Co gives me a weak answer?
Do not restart the complaint from scratch. Keep the same evidence trail together and escalate with the same chronology attached.
You’ve done your part, now it’s time to hold Lulu & Co accountable.
Take the final step and submit a complaint that gets seen and responded to.