Had an issue with Lindt? Get a real response.
How to submit a complaint with Lindt
With Lindt, complaints move better when the route is right, the issue is named early, and the remedy request is concrete.
- Start in the right place: Use the official contact form and the complaints email for Lindt so the complaint lands with a team that can actually review it.
- Anchor the facts: Include your receipt, order details, photos, and messages and explain what went wrong with the order, delivery, product quality, or customer service issue.
- Name the complaint theme: Say if the issue is about product availability, pricing, and customer service so it is routed properly.
- Ask for a concrete outcome: Spell out whether you want a refund, replacement, credit, remake, or a clear written explanation.
- Keep it on one thread: Ask for a written reference or acknowledgement and keep all follow-up in the same complaint trail.
What happens next with Lindt? Usually the complaint is logged, the records are checked, and then you get either a fix or a response to push back on.
- Acknowledgement: You should get a case number, email, or some written sign that Lindt has logged the complaint.
- Review: The business will usually look at your receipt, order details, photos, and messages and the part of the service tied to the complaint.
- Response: A useful answer should explain what Lindt found and whether it will offer a refund, replacement, credit, remake, or a clear written explanation.
- Push-back if needed: If the reply is vague or misses the key point, answer on the same thread and restate the unresolved issue in plain language.
Common complaints against Lindt
The complaint themes most likely to matter for Lindt are below. Use the one that best matches your issue.
- Product availability: A recurring friction point that is worth naming clearly in your complaint.
- Pricing: A recurring friction point that is worth naming clearly in your complaint.
- Customer service: Slow replies, handballs between teams, or support that misses the actual problem.
Lindt complaints submitted through Ajust
If Lindt is still not dealing with product availability, pricing, and customer service properly, escalate without restarting the complaint from scratch.
- Escalate internally first: Ask Lindt to move the complaint to a manager, specialist complaints team, or formal review path.
- Keep the same chronology: Do not restart from scratch. Re-send the timeline, evidence, and the outcome you still want.
- Move externally when the internal process stalls: If the business still does not deal with it properly, the practical next step is usually your state Fair Trading or Consumer Affairs agency under Australian Consumer Law.
If Lindt does not resolve a complaint about product availability, pricing, and customer service, there is usually an external path beyond the business.
- Main external path: your state Fair Trading or Consumer Affairs agency under Australian Consumer Law
- Why this route matters: Use the state body that matches where you are located if the business still does not deal with the complaint properly.
- Before you escalate: Keep your full Lindt complaint trail together, including receipts, screenshots, emails, and any written responses.
If you want the complaint on record with Lindt, these are the official contact points worth using first.
- Official contact: https://www.lindt.com.au/speak-up
- Email: consumerservice-au@lindt.com
Lindt Complaints FAQs
Where should I start if I need to complain to Lindt?
Start with the official contact form and the complaints email and make the first message about the exact issue, not the whole history. Attach your receipt, order details, photos, and messages and ask for a refund, replacement, credit, remake, or a clear written explanation.
What evidence should I attach to a Lindt complaint?
Include your receipt, order details, photos, and messages, the dates, what went wrong, and the outcome you want. If the issue is about product availability, pricing, and customer service, say that clearly in the opening lines.
What are the most common complaints about Lindt?
The recurring themes are usually product availability, pricing, and customer service. Naming the exact complaint theme early gives the issue a better chance of landing with the right team.
What should I do if Lindt ignores my complaint?
Do not restart the complaint from scratch. Keep the same evidence trail together and escalate with the same chronology attached.
You’ve done your part, now it’s time to hold Lindt accountable.
Take the final step and submit a complaint that gets seen and responded to.